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Lifecycle Marketing Specialist

Bulgaria, Varna · Job Posted May 27, 2026
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Job Description

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business. As we are expanding our team, we’re looking for Lifecycle Marketing Specialist to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen! About the role: We are looking for a Lifecycle Marketing Specialist to join our Lifecycle Marketing Team. You’ll report to the Lifecycle Marketing Manager and own a set of products and features from a Lifecycle Marketing perspective, building and optimizing customer journeys across our owned channels (email, push, and in-app). In this role, you’ll create and improve automated customer experiences that drive activation, engagement, retention, and product adoption across all myPOS markets. You’ll work closely with Product Marketing, Product Management, Data, and other teams to identify opportunities, implement personalized communication flows, and continuously optimize lifecycle performance. You’ll also help shape lifecycle communication standards, testing approaches, and automation processes to ensure scalable, customer-centric experiences. You’ll work within a dedicated Lifecycle team and collaborate with internal partners across data, design, development, and localization to deliver seamless multilingual customer communication.

Job Responsibility

  • Build, maintain, and optimize automated lifecycle journeys across email, push, and in-app channels
  • Own the lifecycle communication strategy and customer journeys for a defined set of products and features, ensuring scalable and personalized customer experiences
  • Identify lifecycle gaps and opportunities that improve activation, engagement, retention, and product adoption across all myPOS markets
  • Work with segmentation, triggers, behavioral logic, and customer data to deliver relevant communication to different audiences and customer stages
  • Partner closely with Product, Data, Marketing, Design, and Development teams to implement, test, and optimize lifecycle initiatives and customer journeys
  • Support broader email marketing initiatives with lifecycle insights, customer behavior analysis, and data-driven recommendations that help improve campaign performance and customer experience
  • Analyze lifecycle and campaign performance metrics, identify trends and opportunities, and use data insights to continuously improve communication effectiveness and automation logic
  • Contribute to lifecycle communication standards, QA processes, testing frameworks, and automation governance to ensure consistency and scalability across channels

Requirements

  • 1+ years of experience in lifecycle marketing, CRM, marketing automation, or email marketing (2+ years is a plus)
  • Excellent English and Bulgarian (verbal and written)
  • Hands-on experience with marketing automation and CRM platforms such as HubSpot, Braze, Klaviyo, Salesforce or similar tools (we use HubSpot)
  • Experience building and managing automated customer journeys, segmentation strategies, and trigger-based communication flows
  • Strong analytical mindset with the ability to interpret campaign and lifecycle performance data and turn insights into improvements
  • Experienced in taking part in and/or coordinating cross-functional projects and collaborating with multiple stakeholders
  • Curious and growth-oriented - excited to experiment, learn, and continuously improve customer communication and lifecycle experiences
  • Interested in exploring and implementing AI tools and automation solutions that improve team efficiency and customer experience

What we offer

  • Vibrant international team operating in hi-tech environment
  • Annual salary reviews, promotions and performance bonuses
  • myPOS Academy for upskilling and training
  • Unlimited access to courses on LinkedIn Learning
  • Annual individual training and development budget
  • Refer a friend bonus as we know that working with friends is fun
  • Teambuilding, social activities and networks on a multi-national level
  • Excellent compensation package
  • 25 days annual paid leave (+1 day per year up to 30)
  • Full Luxury package health insurance including dental care and optical glasses
  • Meal vouchers of 102.26 EUR per month
  • Fully covered Multisport card
  • Fully covered public transport pass for Sofia
  • Free coffee, snacks and drinks at the office

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