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At ClassPass, we believe movement should feel effortless, joyful, and personal—and the way we engage with our users reflects that. As a Lifecycle Marketing Program Manager, you’ll lead ClassPass’s consumer referral and onboarding initiatives for the UK and global markets. From the first spark of interest to long-term loyalty, you’ll build thoughtful, data-informed journeys that connect users to the experiences they love. This is a cross-functional, high-impact role for a strategic marketer who knows how to go deep into the data and wide across teams. You’ll turn insights into campaigns, experiments into scaled initiatives, and ideas into results.
Job Responsibility:
Lead referral and onboarding lifecycle strategies from idea through execution and global rollout
Use Braze and internal tools to design, build, and deploy multi-channel lifecycle campaigns
Identify trends and optimise referral acquisition performance across messaging, placements, and incentives
Analyse engagement data to surface insights, shape campaign decisions, and report clear, actionable outcomes
Create and manage A/B testing strategies that inform performance improvements across the funnel
Collaborate with Product, Creative, and Finance teams to evolve and own the onboarding roadmap
Build and maintain reporting on lifecycle KPIs, delivering insights that align teams and drive scale
Influence cross-functional stakeholders to prioritise lifecycle marketing as a growth engine
Requirements:
3+ years in growth marketing, performance marketing, analytics, or another data-led role
Hands-on experience managing lifecycle campaigns across email, in-app, and push channels
Strong analytical mindset with the ability to extract insights from SQL and Excel
Proven success in testing strategies and applying A/B results to drive growth
Clear communicator who thrives in collaborative, cross-functional environments
Highly organised with a proactive mindset and strong sense of ownership
Nice to have:
Familiarity with Braze or a similar lifecycle marketing platform is a plus
Experience with tools like Asana, JIRA, or other project management platforms is preferred