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Lifecycle Marketing Manager

ethoslife.com Logo

Ethos

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Location:
India , Bangalore

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking an experienced and strategic Lifecycle Marketing Manager to lead customer engagement initiatives across the full customer journey — from acquisition and onboarding to retention and advocacy. This role demands a strong analytical mindset, a deep understanding of B2B and B2C marketing dynamics, and hands-on experience with modern MarTech stacks, CRM systems, and data-driven automation. You will work cross-functionally with product, analytics, engineering, and design teams to build scalable lifecycle programs that are customer-centric and performance-driven.

Job Responsibility:

  • Own the end-to-end customer lifecycle strategy across channels (email, push, in-app, SMS, etc.)
  • Design and execute personalized nurture flows for both B2B and B2C segments
  • Map customer journeys, identify drop-off points, and implement retention/re-engagement programs
  • Analyze customer data and behavioral events to uncover insights and drive segmentation
  • Measure campaign performance and lifecycle KPIs (e.g., activation, churn, LTV)
  • Conduct A/B testing and continuously iterate for improvement
  • Work with marketing automation and CRM platforms (e.g., Iterable, Braze, HubSpot, Salesforce)
  • Partner with data and engineering teams to ensure accurate event tracking and integrations
  • Maintain and improve data pipelines used in lifecycle campaigns
  • Collaborate with product, sales, design, and support teams to align on messaging and timing
  • Support go-to-market strategies and product launches with timely lifecycle communications
  • Advocate for the customer experience across touchpoints
  • Manage a large volume of complex projects in a detail-oriented way, with regular communication and updates to cross-functional partners
  • Build and deliver executive-ready presentations on campaign impact and customer trends
  • Create dashboards and reports to communicate lifecycle performance

Requirements:

  • 6–10 years of experience in lifecycle, CRM, or retention marketing
  • Proven success running B2B and/or B2C lifecycle programs at scale
  • Strong grasp of analytics and experience using tools like MODE, SQL, GA, or similar
  • Hands-on experience with MarTech tools (e.g., Iterable, Segment, Braze, Amplitude, HubSpot)
  • Solid understanding of customer data, event tracking, and dynamic content personalization
  • Excellent communication and presentation skills
  • ability to influence cross-functional teams
  • Highly organized, with a test-and-learn mindset and strong problem-solving skills

Nice to have:

  • Experience in SaaS, fintech, or subscription-based business models
  • Familiarity with customer data platforms (CDPs) and event-driven architectures
  • Ability to translate data insights into actionable marketing strategies

Additional Information:

Job Posted:
December 08, 2025

Work Type:
Hybrid work
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