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Lifecycle Marketing Lead

United States · Job Posted February 21, 2026
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Job Description

We're seeking a founding Lifecycle Marketing Lead to own and optimize the entire user journey at Phantom, from onboarding to retention and reactivation. You'll design and execute data-driven push notification, email, and in-app messaging campaigns that increase user engagement and revenue, drive feature adoption, and reduce churn.

Job Responsibility

  • Define and lead Phantom’s lifecycle marketing strategy across all channels: push, email, and in-app surfaces
  • Own lifecycle marketing key metrics and results, responsible for upwards communication of results to product and growth leadership
  • Build and execute complex CRM campaigns and automations to drive revenue and user engagement and retention
  • Drive the lifecycle marketing experimentation roadmap in partnership with Data Science and Product to unlock key opportunities for product growth
  • Be a key stakeholder of growth across the company, driving the narrative with leadership on the contribution and roadmap for lifecycle initiatives
  • Partner with Product teams to build out holistic lifecycle strategies and automations for new and existing product lines
  • Partner with Brand Design and Product Marketing to design thoughtful, branded experiences and content for lifecycle channels

Requirements

  • 6-8 years of experience with a proven ability leading the development of complex lifecycle/CRM programs from strategy-to-execution
  • Extensive experience building and executing complex CRM campaigns with multiple stakeholders
  • Experience with CRM tools such as Braze and other campaign-building tools
  • A proven understanding of how to drive lifecycle marketing results in a predominantly B2C setting, with experience working within crypto and FinTech as a big plus
  • Strong skills in analytic tools and knowledge of experimentation principles
  • In-depth knowledge of marketing automation/CRM systems, with experience building capabilities to elevate the effectiveness of lifecycle marketing
  • Strong copywriting skills and creative intuition to support the building of individual campaigns
  • Expertise in customer segmentation strategies and subscriber management across multiple channels (omni-channel)

Nice to have

Experience working within crypto and FinTech

What we offer

  • Competitive salary and equity
  • Eligibility to participate in performance bonus program
  • Comprehensive insurance (medical/dental/vision) — 100% covered
  • Stipend for your ideal remote set-up
  • Flexible hours and a supportive remote environment
  • Unlimited vacation
  • 401(k) retirement plan
  • Monthly wellness benefit
  • Weekly meal benefit
  • Global off-sites

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