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Lifecycle Marketing Associate

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Solace

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Location:
United States

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Category:
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Salary:

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Job Description:

As a Lifecycle Marketing Associate at Solace, you'll be involved in every facet of communicating with our patients and advocates at the highest level. This encompasses day-to-day operations across lifecycle marketing, including tracking and executing cross-functional project workflows; developing and maintaining trackers, documentation, and calendars; coordinating stakeholder communication; and owning operational email requests from intake through launch.

Job Responsibility:

  • Execute and monitor patient lifecycle campaigns and experimental tests across all phases of the journey
  • Design and implement A/B tests and controlled experiments to refine messaging, improve engagement metrics, and maximize conversion outcomes
  • Collaborate cross-functionally with Marketing, Product, and Customer Support to drive seamless execution and operational excellence across campaigns
  • Oversee and manage operational email workflows, ensuring timely delivery and consistency within the broader lifecycle ecosystem
  • Partner with cross-functional stakeholders to perform comprehensive QA across email and SMS communications, safeguarding accuracy, functionality, brand integrity, and regulatory compliance
  • Synthesize performance data into actionable insights, leveraging analytics to inform campaign optimization and guide ongoing strategic decision-making.

Requirements:

  • 2+ years of professional experience in consumer lifecycle, email, or other marketing roles
  • Project coordination or project management experience—especially in cross-functional environments involving marketing, product, data, or content stakeholders
  • Familiarity with email marketing tools or CRM platforms (we use Customer.io), and working with complex segmentation or personalization logic
  • Able to organize and work with performance data through experience pulling reports and metrics for tracking and analysis
  • Comfortable diving into the details and handling foundational work that ensures nothing slips through the cracks
  • Highly organized and able to manage multiple projects and deadlines at once, with strong attention to detail and a proactive approach to identifying and helping resolve issues early
  • Experience creating or evolving trackers, documentation systems, or project calendars to support operationally complex marketing programs
  • Understanding of personalization strategies in CRM programs, such as dynamic content blocks, conditional logic, Liquid, or lifecycle journey mapping
  • Familiarity with A/B testing and hypothesis-driven email experimentation
  • Applicants must be based in the United States.

Nice to have:

  • A bias toward action and execution
  • Comfort with ambiguity and a refined palate for controlled chaos
  • Intuition on what it takes to create delightful, consumer-oriented experiences to not only acquire customers, but retain them
  • Great communication skills that help you work across departments to make marketing visions come to life.

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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