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The Lifecycle Legal Engineer (LLE) is a technical, customer-facing role focused on ensuring customers achieve deep adoption and measurable value following their initial product implementation. This role acts as a strategic technical partner, moving customers from initial activation to advanced product maturity.
Job Responsibility:
Drive early adoption: Provide post-hypercare support to customers following their initial implementation
Scale outcome-based plays: Use data, dashboards and playbooks to proactively monitor adoption trends
Consult with expertise: Host technical consults focused on best practice recommendations, workflow optimization and product education
Optimize configurations: Conduct instance assessments and discuss customer business requirements to identify areas where configuration can be streamlined
Advance customer maturity: Guide customers through the full adoption journey
Collaborate cross-functionally: Work closely with Product, Engineering, Sales, and other partners
Be the voice of the customer: Advocate for customer needs internally
Continuously improve: Contribute to playbook development, automation ideas, and internal processes
Position future value: Maintain a strong understanding of the product roadmap and effectively position upcoming capabilities
Requirements:
3+ years of experience in a customer-facing, product-oriented role at a B2B SaaS company (e.g. Technical Account Manager, Implementation Consultant)
Technical Curiosity: Passion for learning new technologies and driving outcomes through technical solutions
Customer-first Mindset: Curiosity for understanding customers’ goals and values
Domain Familiarity: Understanding of CLM (contract lifecycle management) or legal ops business processes is preferred
Exposure to AI‑assisted contracting (smart import, clause extraction, playbooks, redline assist) is a plus
Strong Communication: Ability to translate technical concepts for non-technical stakeholders
Ownership and Organization: Capable of managing time strategically
Growth Mindset: Comfortable navigating change
Values Alignment: Someone who embodies Ironclad’s Values: Drive, Intent, Integrity, and Empathy
Operational Rigor: Able to navigate ambiguity while contributing to and improving repeatable processes
Nice to have:
Domain Familiarity: Understanding of CLM (contract lifecycle management) or legal ops business processes