Lifecycle Legal Engineer (Technical Success Manager) Job at Ironclad (San Francisco)

Principal Software Engineer Manager

Microsoft's Intelligent Conversations and Communications Cloud is the foundation...

Location

United States , Reston

Salary:

142800.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph
Ability to meet Microsoft, customer and/or government security screening requirements
Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
Verification of U.S. citizenship due to citizenship-based legal restrictions

Job Responsibility

Lead a set of Software Engineering and Site Reliability ICs, ensuring strong software engineering fundamentals, clear technical direction, and high-quality execution across the engineering lifecycle that closes feature gaps between our cloud offerings and builds reliable, software-based systems for operational tasks
Establish and drive technical and organizational strategy for your area, aligning engineering investments with business priorities and long-term platform goals
Guide engineering design and architecture decisions, ensuring reliability, diagnosability, security, and compliance are embedded early and consistently
Drive strong incident management, learning culture, and post-incident reviews, emphasizing systemic improvements and long-term resilience
Develop senior and principal-level talent, including succession planning for managers and technical leaders
Partner closely with product, security, compliance, infrastructure, and operations teams to deliver durable, auditable, and scalable services
Communicate clearly and credibly with leadership, articulating risks, tradeoffs, priorities, and progress across technical and organizational dimensions

Principal AI Product Manager, Technical

Principal Innovation Product Manager, Technical is a visionary, strategist, anal...

Location

United States , Bellevue

Salary:

139700.00 - 252000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, IT or equivalent experience
8+ years’ experience in hands on technical role writing production code, solution engineering, or technical archtecture in large scale company / appplication / product environment
More than 10 years Relevant Product Management experience in an agile software product development environment
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Vision & Strategy for AI Products
Owns strategy, roadmap, and lifecycle for enterprise AI products and reusable AI capabilities serving multiple customer journeys, business units, or platforms
Accountable for measurable business outcomes including revenue growth, cost reduction, adoption, retention, automation impact, and customer experience improvement
Drives multi-year product investment strategy, including business cases, funding requests, and prioritization of AI initiatives across a portfolio of opportunities
Own the product lifecycle for complex technical solutions, ensuring alignment with business objectives and customer needs
Conducts deep customer research and market analysis to identify breakthrough AI opportunities
Defines success metrics and tracks progress against ambitious growth targets
Anticipates AI trends and competitive threats, incorporating insights into product strategy
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
May work with data scientists to answer complex questions or identify meaningful insights from data

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

Product Manager, Technical

The Technical Product Manager is essential for managing technical products that ...

Location

United States , Bellevue

Salary:

103400.00 - 186400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience
3+ years experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/ application/product environment
5+ years of relevant Product Management experience in an agile software product development environment
Agile Methodologies: Proven success in delivering software with Agile Scrum methodologies and other commonly used tools.
Technical Writing: Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
Agile Project Management: Experience with Agile backlog/project management tools.
Collaboration: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
Project Management: Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role.
Communication: Proven ability to effectively and efficiently connect with Leadership, while employing a high degree of collaboration and influence. Excellent written and verbal communication skills with ability to present sophisticated technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.

Job Responsibility

Lead the end-to-end product lifecycle by defining vision, strategy, and roadmap to align with business and technical goals
Conduct market and customer research to find opportunities and influence decisions based on data analysis and customer feedback
Translate product strategy into detailed features and user stories, running the product backlog to support Agile development teams
Collaborate with cross-functional teams and collaborators to coordinate release schedules and ensure timely product delivery
Monitor product performance and quality in production, addressing defects and driving continuous improvement
Also responsible for other duties/projects as assigned by business management as needed

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits

Fulltime

Sr Product Manager, Technical

This role is responsible for managing complex technical products that align with...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

130900.00 - 236200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience
Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience
6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment
7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience
Agile Methodologies: Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Technical Writing: Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Agile Project Management: Experience with Agile backlog/project management tools
Collaboration: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest
Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role
Communication: Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence

Job Responsibility

Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs
Conduct market and customer research to identify opportunities and inform product strategy and roadmap development
Collaborate with cross-functional teams including development, architecture, and stakeholders to drive technical delivery and product releases
Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes
Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt
Lead structured intake and initiative evaluation by assessing business value, technical feasibility, dependencies, risks, and cross-team impacts to prioritize initiatives aligned with program objectives and enterprise strategy
Leverage AI-assisted tools and automation technologies to improve efficiency, accelerate analysis and documentation, enhance decision-making, and streamline delivery workflows while maintaining governance and quality standards
Maintain end-to-end visibility across the initiative lifecycle from intake to production release, ensuring compliance with organizational governance standards and traceability within Confluence and Jira
Identify and resolve execution, operational, and organizational issues that impede product success
drive improvement plans within sphere of influence

What we offer

competitive base salary
annual stock grant
employee stock purchase plan
401(k)
free year-round money coaches
medical insurance
dental insurance
vision insurance
flexible spending account
paid time off

Fulltime

Sr. Product Manager, Technical - Financial Services

Location

United States , Bellevue

Salary:

130900.00 - 236200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, IT, or equivalent experience
7+ years of Product Management experience in an agile software development environment
6+ years of experience in technical roles such as software engineering, solution engineering, or technical architecture
Strong experience owning products end-to-end, including roadmap, backlog, and delivery
Proven ability to work across multiple Agile teams and manage complex dependencies
Strong analytical skills with ability to use data to drive product decisions
Experience with Agile methodologies, backlog management tools, and software delivery practices
Excellent written and verbal communication skills, including ability to communicate with technical and non-technical stakeholders
Experience with APIs, integrations, and modern platform architectures
At least 18 years of age

Job Responsibility

Own the end-to-end product lifecycle for complex or cross-platform technical solutions, including vision, roadmap, and delivery
Define and evolve product strategy by integrating customer insights, market analysis, and business objectives
Drive Financial Services product initiatives across customer experiences and platform capabilities (e.g., account management, funding, identity, payments)
Conduct market and customer research to identify opportunities and inform roadmap prioritization
Translate strategy into detailed features and user stories consumable by engineering teams across multiple Agile teams
Own and manage product backlog, ensuring alignment on priorities based on customer and business impact
Lead cross-functional collaboration across Engineering, Architecture, Legal, Compliance, Marketing, Finance, and external partners
Drive end-to-end technical delivery, including release planning, dependency management, and execution across Agile teams
Analyze quantitative and qualitative data to inform decisions, prioritize features, and measure product performance
Monitor and improve product health through KPIs, dashboards, and ongoing iteration

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays

Fulltime

Senior Product Manager, Technical

Lead the vision and growth of our SSP product line on the programmatic digital-o...

Location

United States , New York; Philadelphia

Salary:

130900.00 - 236200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience
Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience
6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment
7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Strong requirements elicitation, and proven skills to write concisely and clearly for different audiences
Agile Project Management experience with Agile backlog/project management tools
Experience with successive elaboration and ability to develop Initiatives, Features and User Stories
Ability to lead and drive the product lifecycle by delivering large and complex business/technology initiatives

Job Responsibility

Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs
Conduct market and customer research to find opportunities and strategize the product roadmap
Collaborate with development teams to achieve technical deliveries and product releases
Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes
Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt
Develop positive working relationships with internal teams including engineering, marketing, sales, client success

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits

Fulltime

Senior Associate Legal Engineer

Legal Engineers are product experts and problem solvers. They are responsible fo...

Location

United States , San Francisco

Salary:

84000.00 - 105000.00 USD / Year

Ironclad

Expiration Date

Until further notice

Requirements

3+ years of professional services and/or consulting experience with software companies (B2B SaaS with experience integrating CLM, eSignature, SSO/IDP, Salesforce and data tools preferred)
Passion for learning new technologies and driving outcomes through technical solutions
Comfortable translating business requirements into scalable product configurations and workflows
Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively
Able to respond to and resolve tough conversations with executive sponsors and end users
Ability to successfully navigate customers’ complex organizational structures by running structured discovery and design, mapping processes, and aligning Legal, Sales, Procurement and/or IT teams
Curiosity for understanding customers’ goals and values and turning them into measurable success metrics and adoption plans
Familiarity with CLM (contract lifecycle management) and legal ops business processes
Experience learning and adapting quickly to a growing organization with a learning mindset suited to frequent product releases
Ironclad’s Values: Drive, Intent, Integrity, and Empathy

Job Responsibility

Lead 5-15 customer implementations simultaneously
Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations with clear milestones, risks, and comms plans
Apply best practices in CLM and legal operations to design scalable processes, advise on change management, and ensure customers achieve measurable outcomes
Leverage your deep product expertise (including AI features and integrations) to design, configure, and optimize contracting processes, while enabling customers to be self-sufficient
Managing challenging conversations with customers to reset expectations and address product feedback
Advise customers on trade-offs that balance project timeline and their implementation goals and guide phased delivery plans that align to executive priorities
Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product
Stay up-to-date on product releases, with a focus on AI and workflow automation capabilities, and continuously build expertise to guide customers effectively
Proactively identify opportunities to improve our team’s implementation processes by contributing to methodology, templates, and playbooks
Respond to high-profile customer escalations in a way that inspires confidence and customer loyalty with structured action plans, ownership, and follow‑through to resolution

What we offer

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
the opportunity to help build the company you want to work at

Fulltime

Customer Success Manager

We're seeking an exceptional Customer Success Manager with expertise in the Mont...

Location

Canada , Montreal

Salary:

Not provided

Cohere

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise contexts
At least 3-5 years working directly with large enterprises in a technology, digital transformation, or consulting capacity
Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
Deep understanding of how organizations evaluate, procure, implement, and govern technology solutions
The ability to speak both English and French Canadian
Demonstrated success driving customer adoption, expansion, and retention in complex enterprise accounts
Experience developing and executing customer success strategies, QBRs, and executive engagement programs
Track record of identifying and closing expansion opportunities within existing accounts
Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement

Job Responsibility

Own the success, adoption, and growth of Cohere's Canadian private sector customers, ensuring they realize maximum value from our AI solutions
Build deep, trusted relationships with senior stakeholders, including CEOs, CTOs, CIOs, digital transformation leads, and departmental executives
Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
Define and track success metrics aligned with private sector priorities: customer satisfaction, service delivery improvements, cost savings, operational efficiency, and accessibility outcomes
Guide customers through the full lifecycle of AI adoption—from identifying use cases and designing pilots through production deployment and scaling
Lead secure AI implementation projects in complex commercial environments, including hybrid and on-premises deployments
Navigate the unique challenges of private sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
Create and execute change management strategies to drive user adoption and value realization across diverse workforces
Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value

What we offer

An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)

Fulltime

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Lifecycle Legal Engineer (Technical Success Manager)

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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