Lifecycle Legal Engineer (Technical Success Manager) Job at Ironclad (San Francisco)

Director of Engineering Operations

At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP e...

Location

United States , Boston

Salary:

200000.00 - 245000.00 USD / Year

Whoop

Expiration Date

Until further notice

Requirements

5+ years of experience in software operations, technical program management, or engineering leadership within high-growth technology organizations
Proven success scaling engineering teams
Deep understanding of software development lifecycles (SDLC), Agile/DevOps practices, and incident management frameworks
Demonstrated experience defining and operationalizing engineering metrics (e.g., DORA, cycle time, developer experience)
Strong analytical and data-driven mindset, with the ability to build dashboards, measure outcomes, and inform decisions through data
Exceptional communication and collaboration skills, with experience influencing across all levels of an organization
Hands-on operator who thrives in ambiguity and can build systems from the ground up before scaling them
Experience managing budgets, vendor relationships, and cross-functional programs
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions

Job Responsibility

Engineering Metrics & Continuous Improvement - Define, implement, and manage engineering performance metrics (e.g., DORA, delivery throughput, cycle time). Translate insights into action through reviews, tracking, and reporting to leadership. Partner with Platform and QA teams to ensure data pipelines and dashboards are accurate and actionable
Hiring, Onboarding & Growth Enablement - Collaborate with Recruiting and leadership to improve hiring velocity and maintain quality. Build and continuously refine the engineering onboarding experience to reduce ramp-up time and increase new hire satisfaction. Design systems that help new engineers quickly understand WHOOP’s tools, systems, and culture
Incident Management & Reliability - Oversee the incident lifecycle — ensuring consistent classification, escalation, postmortems, and follow-through. Build accountability for reducing repeat incidents and improving reliability metrics. Collaborate with Platform and SRE teams on root-cause visibility and operational readiness
Operational Excellence & Cadence - Own and facilitate the operational rhythm of the software organization, including leadership syncs, Engineering Manager forums, quarterly reviews, and Software All-Hands. Establish feedback systems that promote alignment, accountability, and clear communication across teams. Identify organizational bottlenecks and develop scalable, data-driven solutions to improve flow and focus
Governance, Compliance & Communication - Serve as a bridge between Software and GRC, Legal, and Finance to ensure operational alignment on compliance, documentation, and governance. Own the Builder (Engineering) Blog and internal communications, maintaining transparency through dashboards, documentation, and reports
Financial & Vendor Management - Manage budgets for developer tooling, DX platforms, and operational vendors. Partner with Finance and Legal on procurement, ROI analysis, and vendor strategy. Ensure investments deliver measurable improvements in productivity and quality

What we offer

equity
benefits

Fulltime

Legal Engineer

Legal Engineers are product experts and problem solvers. They are responsible fo...

Location

United States , New York City

Salary:

120000.00 - 140000.00 USD / Year

Ironclad

Expiration Date

Until further notice

Requirements

3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred)
Passion for learning new technologies and driving outcomes through technical solutions
Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively
Ability to successfully navigate enterprise customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams
Curiosity for listening and understanding customers’ goals and values
Familiarity with CLM (contract lifecycle management) and legals operations business processes
Experience learning and adapting quickly to a growing organization
Ironclad’s Values: Drive, Intent, Integrity, and Empathy

Job Responsibility

Lead 5-15 customer implementations simultaneously
Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations
Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders
Leverage your product and industry expertise to design and build customers’ contracting processes in Ironclad
Enable customers to build and maintain their Ironclad instances
Lead challenging conversations with customers to reset expectations and address product feedback
Advise customers on trade-offs that balance project timeline and their implementation goals
Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team
Proactively identify opportunities to improve our team’s implementation processes
Respond to customer escalations in a way that inspires confidence and customer loyalty

What we offer

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
Offers Equity

Fulltime

Vice President, Technical Program Management, Commercial, MarTech, and Data

The Vice President, Technical Program Management, Commercial, MarTech, and Data ...

Location

United States , New York; Deerfield Beach; Atlanta; Lawrenceville; Irving

Salary:

228000.00 - 335000.00 USD / Year

SiriusXM

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred
equivalent experience accepted
15+ years of experience leading large-scale technical programs and cross-functional delivery across complex technology organizations
8-10+ years of senior leadership experience building and leading program management or technical program management teams
Demonstrated success delivering complex, enterprise-scale initiatives spanning multiple engineering domains and business stakeholders
Strong understanding of software development lifecycles, platform architectures, and cross-team engineering execution models
Experience partnering closely with Product, Engineering, Marketing, and commercial leadership teams to deliver customer-facing technology initiatives
Deep experience managing cross-functional dependencies, program risk, sequencing, and large-scale delivery governance
Strong technical fluency across modern software platforms, data systems, and enterprise architecture
Exceptional executive communication skills and the ability to translate complex technical topics into clear business insights

Job Responsibility

Lead and develop a high-performing Technical Program Management organization of approximately 45 FTEs and consultants, including Domain TPMs, Workstream TPMs, and Program Leads
Drive hiring, coaching, performance management, career development, and succession planning to build a world-class TPM capability
Establish strong operating rhythms and program governance structures that enable reliable execution across complex, cross-functional initiatives
Translate complex technical realities into executive-level insights that enable confident decision- making and organizational accountability
Serve as a senior escalation point to resolve cross-functional conflicts, unblock execution, and drive alignment when priorities compete
Cultivate a culture of ownership, accountability, operational rigor, and disciplined innovation
Champion continuous improvement practices that increase delivery predictability, execution velocity, and transparency across the organization
Own the delivery orchestration of large-scale enterprise initiatives spanning multiple engineering organizations, product teams, and technology platforms
Establish disciplined program structures that align business strategy, product direction, and technical execution across dependent workstreams
Ensure programs launch with clear ownership, success criteria, governance structures, and scalable delivery practices

What we offer

discretionary short-term and long-term incentives

Fulltime

Engineering Manager - Enterprise Platforms

The Engineering Manager - Enterprise Platforms is responsible for providing tech...

Location

Lithuania , Vilnius

Salary:

4100.00 - 6666.00 / Month

Alter Domus

Expiration Date

Until further notice

Requirements

5+ years of management or technical leadership experience, including direct line management of software engineers or technical leads
Proven ability to balance leadership and hands-on technical contribution — comfortable rolling up your sleeves to debug, prototype, or code when needed
Strong experience delivering and supporting solutions across CRM (ideally Salesforce or similar) and marketing, risk (ideally Archer or similar), compliance, or legal platforms
Expertise in data integration, ETL, and data pipeline engineering, including the use of modern integration tools and frameworks
Deep understanding of API design, service orchestration, and secure, scalable architecture
Demonstrated success running critical services in production environments, with a focus on performance, reliability, and security
Proficiency in CI/CD practices, DevOps principles, and modern cloud or hybrid infrastructure
Excellent collaboration and communication skills — adept at influencing across technical and non-technical stakeholders

Job Responsibility

Provide technical and team leadership across the full software development lifecycle — from requirements gathering and solution design through to implementation, testing, deployment, and operations
Act as a hands-on leader, contributing to design discussions, code reviews, and complex problem solving when required
Apply Lean and Agile principles to develop secure, scalable, and supportable solutions that adhere to organisational standards and engineering best practice
Collaborate with Solution Architects, Product Managers/Technical Domain Leaders, and Business Analysts to translate business needs into robust, integrated technology solutions
Shape and execute the CRM, Marketing, Risk, Compliance, and Legal Platforms strategy, ensuring alignment with enterprise data and technology architecture
Lead the design and delivery of integrations across platforms — including Salesforce, Marketing Automation, Archer(risk and compliance), and Legal systems — using modern integration tools, APIs, and ETL/data pipeline frameworks
Champion best practices for data management, governance, and automation, working closely with data engineering and security teams
Apply Site Reliability Engineering (SRE) principles to maintain and improve the availability, performance, and security of all supported platforms
Oversee release management, CI/CD pipelines, and deployment processes to ensure smooth delivery into production
Manage and mentor a team of 2–5 engineers, architects, and system administrators, fostering a culture of continuous learning, technical excellence, and collaboration

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Engineering Manager - Enterprise Platforms

The Engineering Manager - Enterprise Platforms is responsible for providing tech...

Location

United Kingdom , London

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

5+ years of management or technical leadership experience, including direct line management of software engineers or technical leads
Proven ability to balance leadership and hands-on technical contribution — comfortable rolling up your sleeves to debug, prototype, or code when needed
Strong experience delivering and supporting solutions across CRM (ideally Salesforce or similar) and marketing, risk (ideally Archer or similar), compliance, or legal platforms
Expertise in data integration, ETL, and data pipeline engineering, including the use of modern integration tools and frameworks
Deep understanding of API design, service orchestration, and secure, scalable architecture
Demonstrated success running critical services in production environments, with a focus on performance, reliability, and security
Proficiency in CI/CD practices, DevOps principles, and modern cloud or hybrid infrastructure
Excellent collaboration and communication skills — adept at influencing across technical and non-technical stakeholders

Job Responsibility

Provide technical and team leadership across the full software development lifecycle — from requirements gathering and solution design through to implementation, testing, deployment, and operations
Act as a hands-on leader, contributing to design discussions, code reviews, and complex problem solving when required
Apply Lean and Agile principles to develop secure, scalable, and supportable solutions that adhere to organisational standards and engineering best practice
Collaborate with Solution Architects, Product Managers/Technical Domain Leaders, and Business Analysts to translate business needs into robust, integrated technology solutions
Shape and execute the CRM, Marketing, Risk, Compliance, and Legal Platforms strategy, ensuring alignment with enterprise data and technology architecture
Lead the design and delivery of integrations across platforms — including Salesforce, Marketing Automation, Archer(risk and compliance), and Legal systems — using modern integration tools, APIs, and ETL/data pipeline frameworks
Champion best practices for data management, governance, and automation, working closely with data engineering and security teams
Apply Site Reliability Engineering (SRE) principles to maintain and improve the availability, performance, and security of all supported platforms
Oversee release management, CI/CD pipelines, and deployment processes to ensure smooth delivery into production
Manage and mentor a team of 2–5 engineers, architects, and system administrators, fostering a culture of continuous learning, technical excellence, and collaboration

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Cybersecurity Manager - Detection and Response

Microsoft Incident Response – the Detection and Response Team (DART) – part of t...

Location

United Kingdom , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Doctorate in Statistics, Mathematics, Computer Science, Computer Security, or related field
OR Master's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field and several years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection and several years of experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection
OR Bachelor's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field and several years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection OR equivalent experience
Many years of people management and/or informal/indirect team leadership experience
Strong analytic, qualitative, and quantitative reasoning skills
Track record of successfully managing a technical business group and maintaining consistent growth
Recognized as a strategic leader who can hire, retain and motivate diverse quality talent
Experience leading both a services organization and product development function
Develop business strategy and provide technical thought leadership
Manage customer engagements escalations to ensure customer satisfaction

Job Responsibility

People Management: Responsible for mentoring, managing and leading a team of cyber security analysts, engineers, developers, leads and incident managers
Managers deliver success through empowerment and accountability by modeling, coaching, and caring
Strategic Initiatives: Secure partner relationships and work closely with internal product and services groups as well as co-delivering with Microsoft’s Partner ecosystem
Develop and mentor individual contributors through open communication, training and development opportunities and performance management processes
Develop and maintain objectives, metrics and KPIs supporting the department’s strategic direction and continuously improve incident response technical capabilities
Communicate complex and technical issues to diverse audiences, verbally and in writing, in an easily understood, authoritative, and actionable manner
Present to a wide range and size of audiences from IT Pro, to CxO, to business decision makers
Technical leadership and executive presence to establish Trusted Technical Advisor to influence senior decision makers to mature and promote customer’s security posture across the overall technology landscape
Drive investigative teams to exhaust all investigative leads in the expectation of discovering novel attacker techniques
Investigate and research these techniques, and partner with threat intelligence and security engineering to drive security tooling and product enhancements

Fulltime

Senior Product Manager, Technical

Lead the vision and growth of our SSP product line on the programmatic digital-o...

Location

United States , New York; Philadelphia

Salary:

130900.00 - 236200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience
Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience
6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment
7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Strong requirements elicitation, and proven skills to write concisely and clearly for different audiences
Agile Project Management experience with Agile backlog/project management tools
Experience with successive elaboration and ability to develop Initiatives, Features and User Stories
Ability to lead and drive the product lifecycle by delivering large and complex business/technology initiatives

Job Responsibility

Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs
Conduct market and customer research to find opportunities and strategize the product roadmap
Collaborate with development teams to achieve technical deliveries and product releases
Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes
Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt
Develop positive working relationships with internal teams including engineering, marketing, sales, client success

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits

Fulltime

Account Executive, Enterprise - Strategic Expansion

Fivetran is scaling its Japan business. We already have a small Tokyo office, an...

Location

Japan

Salary:

Not provided

Fivetran

Expiration Date

Until further notice

Requirements

Native Japanese speaker with strong professional English (daily business and executive communication)
3+ years (preferably 4–7) of demonstrated success in SaaS Account Management, Customer Success, or Enterprise AE roles managing renewals, upsells and contracting
Strong project management skills — able to coordinate multi-stakeholder technical projects, migrations and onboarding programs end-to-end
Exceptional personal integrity and customer centricity — you build trust and act with transparency
Highly detail-oriented: excellent contract/review discipline, accurate forecasting, and clear documentation
Proven negotiation experience handling renewals, amendments and commercial conversations
Experience with CRM and forecasting tools (Salesforce preferred) and strong organizational skills to manage many concurrent accounts
Comfort working cross-functionally and influencing without formal authority
Familiarity with data platforms, ETL, analytics, or engineering teams is strongly preferred (ability to have technical conversations with architects and analytics leaders)
Ability to travel domestically as customer needs require

Job Responsibility

Be the primary relationship owner for a book of existing customers in Japan: retention, renewals, upsells and adoption-driven expansion
Build trusted executive and technical relationships with customers (in Japanese and English). Run regular business reviews and create expansion roadmaps tied to business outcomes
Drive customer adoption of Fivetran connectors and platform features through consultative, use-case driven conversations — translate technical capability into measurable business value
Manage the full contracting lifecycle for your book: planning, strategy, negotiation, amendments and execution (working closely with Legal and Sales Ops)
Provide timely and accurate forecasts for renewals, expansions and amendments
keep Salesforce and forecasting tools up to date
Partner cross-functionally with Customer Success Managers, Sales Engineers, Product, Marketing and Partners/SIs to deliver excellent outcomes and smooth implementation/migration projects
Act as the escalation owner when issues arise
resolve problems quickly and transparently while protecting the customer relationship
Capture and communicate customer feedback, competitive intelligence and product requests to influence product and go-to-market strategy

What we offer

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Lifecycle Legal Engineer (Technical Success Manager)

Ironclad

Location:
United States , San Francisco ▼
New York City

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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