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Lifecycle Legal Engineer (Technical Success Manager)

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Ironclad

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Location:
United States , San Francisco

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Contract Type:
Not provided

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Salary:

130000.00 - 135000.00 USD / Year

Job Description:

The Lifecycle Legal Engineer (LLE) is a technical, customer-facing role focused on ensuring customers achieve deep adoption and measurable value following their initial product implementation. This role acts as a strategic technical partner, moving customers from initial activation to advanced product maturity.

Job Responsibility:

  • Drive early adoption: Provide post-hypercare support to customers following their initial implementation
  • Scale outcome-based plays: Use data, dashboards and playbooks to proactively monitor adoption trends
  • Consult with expertise: Host technical consults focused on best practice recommendations, workflow optimization and product education
  • Optimize configurations: Conduct instance assessments and discuss customer business requirements to identify areas where configuration can be streamlined
  • Advance customer maturity: Guide customers through the full adoption journey
  • Collaborate cross-functionally: Work closely with Product, Engineering, Sales, and other partners
  • Be the voice of the customer: Advocate for customer needs internally
  • Continuously improve: Contribute to playbook development, automation ideas, and internal processes
  • Position future value: Maintain a strong understanding of the product roadmap and effectively position upcoming capabilities

Requirements:

  • 3+ years of experience in a customer-facing, product-oriented role at a B2B SaaS company (e.g. Technical Account Manager, Implementation Consultant)
  • Technical Curiosity: Passion for learning new technologies and driving outcomes through technical solutions
  • Customer-first Mindset: Curiosity for understanding customers’ goals and values
  • Domain Familiarity: Understanding of CLM (contract lifecycle management) or legal ops business processes is preferred
  • Exposure to AI‑assisted contracting (smart import, clause extraction, playbooks, redline assist) is a plus
  • Strong Communication: Ability to translate technical concepts for non-technical stakeholders
  • Ownership and Organization: Capable of managing time strategically
  • Growth Mindset: Comfortable navigating change
  • Values Alignment: Someone who embodies Ironclad’s Values: Drive, Intent, Integrity, and Empathy
  • Operational Rigor: Able to navigate ambiguity while contributing to and improving repeatable processes

Nice to have:

  • Domain Familiarity: Understanding of CLM (contract lifecycle management) or legal ops business processes
  • Exposure to AI‑assisted contracting (smart import, clause extraction, playbooks, redline assist)
What we offer:
  • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents
  • Market-leading leave policies, including gender-neutral parental leave and compassionate leave
  • Family forming support through Maven for you and your partner
  • Paid time off
  • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
  • Mental health support through Modern Health
  • Pre-tax commuter benefits (US Employees)
  • 401(k) plan with Fidelity with employer match (US Employees)
  • Regular team events
  • the opportunity to help build the company you want to work at
  • Offers Equity

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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