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As a Key Account Manager at Sopra Steria, you will play a crucial role in ensuring client retention by fostering and strengthening relationships. You’ll understand their individual needs, provide them tailored IT solutions and coordinate with internal teams to deliver the excellent service clients expect from Sopra Steria. Staying informed of industry trends, managing timelines, and answering client issues using confident communication and technical knowledge will be your day-to-day job as a Key Account Manager. You’re mindful of opportunities for upselling and cross-selling while building long term partnerships for community-wide digital transformation and business success.
Job Responsibility:
Ensure client retention by fostering and strengthening relationships
Understand client individual needs and provide tailored IT solutions
Coordinate with internal teams to deliver excellent service
Stay informed of industry trends
Manage timelines
Answer client issues using confident communication and technical knowledge
Be mindful of opportunities for upselling and cross-selling
Build long term partnerships for community-wide digital transformation and business success
Manage communication between the company and its clients
Handle complex tasks without difficulty to hit deadlines and make sales to build a portfolio of satisfied accounts
Requirements:
Experience in the IT consulting in Belgium
Good knowledge of the Life Science industry and an existing network in Belgium
Fluent in Dutch and English (French is a plus)
Minimum of 8 years of experience in B2B sales
Like to work with people and to maintain relationships
Nice to have:
French language skills
What we offer:
Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Opportunity to connect with colleagues at various team events