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M.C. Dean, Inc Logo M.C. Dean, Inc · Office Administration

Life safety Program Support Specialist 1

United States, Tysons · Job Posted March 21, 2026
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Job Description

The Life safety Program Support Specialist provides essential operational and administrative support for project managers, engineers, leadership, and onsite teams within a dynamic government environment. This role is critical to the Helpdesk Call Center, service coordination, documentation management, logistics, onboarding assistance, and day‑to‑day program operations across a multi‑building campus.

Job Responsibility

  • Serve as a primary member of the onsite Helpdesk Call Center, responding to phone calls, emails, and customer inquiries quickly and professionally
  • Create, update, and track work requests in the Computerized Maintenance Management System (CMMS)
  • Document interactions through trouble tickets, service orders, and operational notes
  • Coordinate service delivery by scheduling maintenance activities and dispatching resources
  • Provide timely follow‑up with customers regarding status updates and issue resolution
  • Provide flexible, short-notice coverage for Helpdesk/Scheduler duties when required
  • Support Program Management with meeting notes, report formatting, and document management within GSA’s Google Drive environment
  • Maintain the Training Tracker, including employee security credentials, certifications, permits, and travel documentation
  • Train new employees on company and site policies, administrative procedures, timekeeping, and system navigation
  • Manage office operations, including supply ordering, inventory control, and uniform issuance/stocking
  • Assist Procurement and Access teams with receiving materials, updating InfraLink, badge returns, and required forms
  • Create and update material lists, prepare shipping documentation, and track materials throughout their lifecycle
  • Consolidate purchases, shipments, and deliveries to ensure clear visibility and efficient processing
  • Pick up and deliver items within the Washington Metropolitan Area (WMA) region, coordinate with vendors, M.C. Dean HQ staff, and IT support

Requirements

  • High School Diploma with 6+ years of experience
  • 4+ with an associate's degree
  • 0+ years of experience with a bachelor's degree
  • Proficiency with Microsoft Word, PowerPoint, Outlook, and working knowledge of Excel
  • Ability to learn and adapt to new software, platforms, and workflow tools
  • Comfortable using Microsoft Teams, Google Drive, and multi‑platform digital environments
  • Strong written and verbal communication skills
  • Ability to multitask, organize priorities, and work independently
  • Strong customer‑service orientation with the ability to remain calm under pressure
  • Experience with federal or DoD contracting environments is a plus
  • Professional, personable, and optimistic attitude
  • Strong initiative and composure with difficult or high‑pressure situations
  • Skilled in conflict de‑escalation
  • Team‑oriented, adaptable, and service‑focused
  • NICET I NICET in Fire Alarm Systems (Preferred)
  • Exposure to computer screens for an extended period of time
  • Sitting for extended periods of time
  • Reach by extending hands or arms in any direction
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard
  • Listen to and understand information and ideas presented through spoken words and sentences
  • Communicate information and ideas in speaking so others will understand
  • Read and understand information and ideas presented in writing
  • Apply general rules to specific problems to produce answers that make sense
  • Identify and understand the speech of another person

Nice to have

  • Experience with federal or DoD contracting environments
  • NICET I NICET in Fire Alarm Systems
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