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The Life safety Program Support Specialist provides essential operational and administrative support for project managers, engineers, leadership, and onsite teams within a dynamic government environment. This role is critical to the Helpdesk Call Center, service coordination, documentation management, logistics, onboarding assistance, and day‑to‑day program operations across a multi‑building campus.
Job Responsibility:
Serve as a primary member of the onsite Helpdesk Call Center, responding to phone calls, emails, and customer inquiries quickly and professionally
Create, update, and track work requests in the Computerized Maintenance Management System (CMMS)
Document interactions through trouble tickets, service orders, and operational notes
Coordinate service delivery by scheduling maintenance activities and dispatching resources
Provide timely follow‑up with customers regarding status updates and issue resolution
Provide flexible, short-notice coverage for Helpdesk/Scheduler duties when required
Support Program Management with meeting notes, report formatting, and document management within GSA’s Google Drive environment
Maintain the Training Tracker, including employee security credentials, certifications, permits, and travel documentation
Train new employees on company and site policies, administrative procedures, timekeeping, and system navigation
Manage office operations, including supply ordering, inventory control, and uniform issuance/stocking
Assist Procurement and Access teams with receiving materials, updating InfraLink, badge returns, and required forms
Create and update material lists, prepare shipping documentation, and track materials throughout their lifecycle
Consolidate purchases, shipments, and deliveries to ensure clear visibility and efficient processing
Pick up and deliver items within the Washington Metropolitan Area (WMA) region, coordinate with vendors, M.C. Dean HQ staff, and IT support
Requirements:
High School Diploma with 6+ years of experience
4+ with an associate's degree
0+ years of experience with a bachelor's degree
Proficiency with Microsoft Word, PowerPoint, Outlook, and working knowledge of Excel
Ability to learn and adapt to new software, platforms, and workflow tools
Comfortable using Microsoft Teams, Google Drive, and multi‑platform digital environments
Strong written and verbal communication skills
Ability to multitask, organize priorities, and work independently
Strong customer‑service orientation with the ability to remain calm under pressure
Experience with federal or DoD contracting environments is a plus
Professional, personable, and optimistic attitude
Strong initiative and composure with difficult or high‑pressure situations
Skilled in conflict de‑escalation
Team‑oriented, adaptable, and service‑focused
NICET I NICET in Fire Alarm Systems (Preferred)
Exposure to computer screens for an extended period of time
Sitting for extended periods of time
Reach by extending hands or arms in any direction
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard
Listen to and understand information and ideas presented through spoken words and sentences
Communicate information and ideas in speaking so others will understand
Read and understand information and ideas presented in writing
Apply general rules to specific problems to produce answers that make sense
Identify and understand the speech of another person
Nice to have:
Experience with federal or DoD contracting environments