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Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
Job Responsibility:
Use appropriate rescue techniques if observing swimmers in need of assistance
Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling
Promote the rules and regulations of the recreation facility
Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager
Provide assistance to injured guests until the arrival of emergency medical services
Promote a fun and relaxing atmosphere for guests
Obtain, fold, and stack towels according to company procedures
Wash, mop, and clean the pool deck
Report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
Follow company policies and procedures
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
ensure uniform and personal appearance are clean and professional
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
Support all co-workers and treat them with dignity and respect
Comply with quality assurance expectations and standards
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested
Requirements:
CPR Certification
First Aid Certification
Fitness Equipment
Any certification or training required by local and state agencies
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