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YMCA Heart of England is a Christian charity providing life-changing services for the local community. The role involves supporting the organisation's mission to house and support young people, many of whom were previously homeless.
Job Responsibility:
Effectively access and implement a programme of support within the Adult Social Care framework
Assist in the processing and assessment of applications to be housed at the scheme
Conduct void checks
Support the team to deliver a high-quality rent collection and arrears recovery service
Ensure accurate records are kept on each tenant using internal support and housing management system
Handle resident issues, such as anti-social behaviour
Requirements:
Experience in housing management or supported housing
Experience in income management or debt recovery/collection (preferably in a social housing environment)
Working knowledge of housing issues and legislation, particularly pertaining to homelessness
Excellent communication skills, with the ability to listen, question and influence when needed