Licensing Administrator Job at Buckinghamshire Council (Aylesbury)

Job Description

We are looking for a Licensing Administrator to join our busy, established and friendly Taxi Licensing team. The work of the team plays a crucial part in ensuring that licensed vehicles and drivers operate at a safe standard for the general public. Licensing Administrators provide a professional front-line service, supporting customers and ensuring applications are processed accurately and efficiently. The role helps the team maintain high standards of customer care, compliance and record keeping, contributing to a safe and well-regulated taxi licensing service.

Job Responsibility

Acting as the first point of contact for customers of Buckinghamshire Council’s licensing services, responding to enquiries and complaints
ensuring all licence applications are processed in accordance with service performance standards and statutory requirements
responsible for the administration of applications, ensuring correct documentation is provided and process steps followed prior to issuing licences
prepare and send routine licensing correspondence and produce licence documentation, physical licence badges, and plates
manage all incoming and outgoing correspondence and carry out other administrative tasks
conduct face-to-face appointments with customers including identity verification appointments

Requirements

Experience working in a customer-facing administrative role
contributing effectively as part of a team
clear and patient communicator with strong interpersonal skills
good understanding of effective customer service
confidence to explain requirements in a straightforward way
highly inquisitive, keen to learn about taxi licensing
apply guidance consistently
excellent attention to detail
excellent planning, time management and organisational skills
ability to manage a complex workload, prioritising and set deadlines
react to changing demands on a daily basis

What we offer

Fair and inclusive culture
health and well-being initiatives including Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
Employee Representative Group
ongoing support and opportunity to develop and progress
opportunities for fundraising and social events
discounts on various Cafés, restaurants, shops
auto enrolment onto generous Pension Scheme
opportunity to gain membership to Costco
discounted gym memberships
travel discounts with Arriva

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Licensing Administrator

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