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Licensed Team Lead

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OPSM

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Location:
United States , Vero Beach

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Job Responsibility:

  • Ensure the LensCrafters team provides unsurpassed Customer Service
  • Proactive & solution driven, accurate execution & product knowledge
  • Assists customers with selections, provides recommendations, assists sales associates
  • Serves as a responsible alternate store key holder
  • Under current & valid state Opticianry license performs the following: provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, performs accurate digital measurements
  • While working in Lab, if applicable: Custom fits glasses & precisely place prescription in lenses
  • Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
  • Ensures finished eyewear meets optical standards & customer requirements
  • Creates a safe working environment for all, demonstrates safe work practices
  • Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Requirements:

  • HS diploma/GED
  • Current & valid state Opticianry license
  • Strong optical & retail experience
  • Knowledge of current optical theory & merchandise
  • Strong communicator & listener
  • Strong inter-personal skills
  • Strong basic math skills
  • Sales skills
  • Problem solving ability
  • Familiarity with cash register, computers & calculators
  • Leadership & training experience
  • Edging & mounting experience
  • Basic optics knowledge & optical measurement experience

Nice to have:

  • State licensure (if applicable) &/or ABO Certification in non-licensed states
  • LensCrafters Final Eyewear Inspector Certification
  • LensCrafters Quality, Fitting & Adjusting Program
  • Optical machinery/instruments experience
  • Customer service experience
  • AccuFit Digital Measurement System certification
  • Knowledge of current store merchandise & lens options
What we offer:
  • Benefits/Incentive Information
  • competitive bonus and/or commission plan
  • health care
  • retirement savings
  • paid time off/vacation
  • various employee discounts

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
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