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Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Job Responsibility:
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Some upselling of products or services to existing customers may be required
Requirements:
Active Property and Casualty License
6 months or more of customer service experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Integrity to follow guidelines on maintaining members’ privacy
Computer experience
High speed internet (> 25 mbps)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What we offer:
Continuing education paid for by TTEC
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values