Licensed Paramedic- Patient Care Coordinator Jobs

Pafford EMS

Location:
United States, Hope

Category:
Nursing

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Pafford Medical Services is now accepting applications for a dedicated and experienced Licensed Paramedic to join our Patient Care Team. As a Paramedic, you will play a vital role in providing medical assistance to patients in need. You will receive communications from EMS providers in the field and utilize your knowledge to assess patients, provide guidance, and coordinate appropriate medical care. In this hybrid clinical/telehealth setting located in Hope, Arkansas, you will ensure accurate and efficient triage, evaluate symptoms, and provide appropriate advice and recommendations to patients in urgent situations. Your ability to communicate effectively, remain calm under pressure, and make critical decisions will be essential in delivering high-quality patient care.

Job Responsibility:

Utilize telecommunication equipment such as video, phone, email, and messaging to provide high-quality care to out-of-hospital patients
Receive voice and video communications from paramedics, emergency medical technicians, and providers to coordinate care for out-of-hospital patients
Communicate with pre-hospital providers to ensure compliance with patient refusals
Provide patient follow-up after ambulance transport or on-scene treatments
Coordinate care with physicians, hospitals, home healthcare agencies, mid-level providers, pharmacies, community transportation entities, and other community agencies
Communicate with patients and patient families during and following EMS response
Follow pre-determined treatment protocols and guidelines in a multi-state response area
Assist the leadership team and medical Directors with further development of policies, protocols, and guidelines to better serve our local communities
Provide patient care in an urgent care/clinical environment
Administer medications and assist providers with patient procedures
Accurately complete patient documentation on eClinicalWorks

Requirements:

Valid Arkansas Paramedic License
Critical Care or pre-hospital EMS experience (Minimum of 3 years)
BLS Healthcare Provider
ACLS (can be obtained through Pafford education)
12 lead interpretation
A strong desire to provide exceptional medical care and customer service
Enthusiastic team member who possesses the ability to adapt to changes in workflow
Excellent communication and interpersonal skills
Ability to work in a team environment with all levels of health care professionals
The ability to communicate with EMS crews, supervisors and administration team members during stressful pre-hospital response situations
A strong understanding or the ability to learn EMS protocols, rules, and regulations for all Pafford service areas
Understanding of different areas of health care and the ability to coordinate care for our patient's needs
A strong understanding of risk management initiatives
Ability to perform the essential job functions safely and successfully
Ability to maintain regular, punctual attendance
The employee may occasionally be required to lift products or assist patients with decreased mobility
Must possess visual acuity to prepare and analyze data and figures accurately
Must be able to talk, listen, and communicate clearly
Ability to make timely and well-informed decisions
Must be proficient in using technology such as telehealth software, iPads, computers, office phones, office equipment, Microsoft Office, Google programs, and other software

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Licensed Paramedic- Patient Care Coordinator