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Drives profitable store sales by fostering a retail selling culture by practicing NECE and using effective retail sales skills
Develops professional business relationships with other Associates and Doctors
Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, to include but not limited to the following: Utilizing optical prescription, evaluates prescription in conjunction with customer's visual requirements
Asking lifestyle questions to determine customer's vision needs
Recommending specific lenses, lens coatings and frames to suit customer needs
Assisting customers in the selection of frames and coordinating frames with optical measurements and prescription
Conducting measurements of bridge and eyesize, temple length, vertex distance, pupilary distance and optical centers using appropriate tools
Troubleshooting vision issues confidently and bringing to resolution for customer satisfaction
Aiding in training of new associates to help them understand frame and lens selection
Assists with ensuring each store is effectively merchandised and presented according to Planogram and other Company standards
Ensures high quality through accurate measurements, correct pricing, POS entry, and realistic delivery time quotes
Maximizes Managed Vision Care relationships and sales opportunities
Assists with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives, and company standards for signage and promotions
Requirements:
High School Diploma or equivalent
State licensure or certification by a nationally-recognized opticianary association as an optician
Experience and results with a retail or customer service establishment
Ability to sell through use of sales skills and accountability for sales results
Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships
Success in store merchandising and attention to detail
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
Nice to have:
Bachelor degree or equivalent experience in retail operations