Licensed Optician Job at OPSM (Palm Beach Gardens)

Job Description

LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S. The Licensed Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and create an effective learning environment.

Job Responsibility

Conveys a commitment to providing unsurpassed Customer Service by performing the Sales and Service Process steps
Execute our CEE Service Model through Connect, Explore and Exceed
Ability to support problem solving and troubleshooting
Will engage patients, customers and fellow associates with use of our technology to support experiences
Delivers the Diamond Service Principals and Service Vision
Celebrates the LensCrafters Advantages and is a leader in the location that sets the tone for customer service
Anticipates problems before they occur
explores underlying reasons for recurring customer problems
goes beyond symptoms to get at causes
strives to develop long-term solutions to problems.
Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs.
Educates the customer on LensCrafter’s guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly.
Ensures finished eyewear meets optical standards and customer requirements/requests.
Celebrates the LC Advantages at dispense.
Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures.
Proficient in Order tracker to support customers getting orders RWP (ready when promised).
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction

Requirements

High School Diploma or equivalent
State licensure or certification by a nationally-recognized opticianary association as an optician
Optical dispensing experience
Knowledge of current optical theory and merchandise
Knowledge of current store merchandise assortment and use of Inventory management systems.
Strong communicator and listener
Awareness of current fashion trends
Sales skills – ability to use and carry an IPAD / tablet
Comfortable with use of technology to engage patients, customers and associates.

Nice to have

Actively studying LensCrafters Quality, Fitting and Adjusting Program
Previous customer service and retail experience

What we offer

Benefits/Incentive Information
health care
retirement savings
paid time off/vacation
various employee discounts
competitive bonus and/or commission plan

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