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What You’ll Do: Assist customers with eyeglass and contact lens dispensing, including contact lens insertion and removal training and product education. Deliver exceptional customer service while meeting sales goals and company objectives. Maintain accurate patient records and manage order follow-up, including customer notifications and weekly outreach. Support quality and operational excellence by reducing remakes, following safety standards, and adhering to company policies. Maintain inventory control, merchandising standards, and a clean, organized work environment. Mentor Apprentice Opticians as permitted by law.
Job Responsibility
Assist customers with eyeglass and contact lens dispensing, including contact lens insertion and removal training and product education
Deliver exceptional customer service while meeting sales goals and company objectives
Maintain accurate patient records and manage order follow-up, including customer notifications and weekly outreach
Support quality and operational excellence by reducing remakes, following safety standards, and adhering to company policies
Maintain inventory control, merchandising standards, and a clean, organized work environment
Mentor Apprentice Opticians as permitted by law
Requirements
Hold an active dispensing license as required by the state
3+ years related experience or training (required)
Previous retail experience (preferred)
Strong customer service and clear communication abilities
Confident selling skills with the ability to meet store goals
Organized, detail-minded, and able to multitask in a busy setting
Professional, friendly, and comfortable working with a variety of people