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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions.
Job Responsibility:
Acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization
Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics
Delivers quality & improvement to meet or exceed all key performance indicators (KPIs)
Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results
Learns & understands the competition & market trends
Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results
Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery
Partners with store manager to lead a team through strong knowledge & skills
Provides training & guidance to team members
Delivers clear & constructive feedback in a timely manner
Informs store manager of any situation that may require any development or disciplinary action of others
Supports recruiting, helps select high caliber team & creates talent pipeline
Follows guidelines to optimally staff store
Shows great pride in the store appearance & executes visual directives
Strives to maintain positive working relationship with doctors
Adheres to & ensures compliance of team to Company policies & procedures
Meets or exceed all goals
Anticipates problems before they occur
explores underlying reasons and root cause
strives for long-term solutions to problems
Performs & understands administrative duties
Maintains a safe working environment for all
Works a flexible schedule, including nights & weekends
Under current & valid state Opticianry license perform the following: Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription
Adjusts &/or repairs eyewear
Presents and dispenses eyewear & creates a lasting impression
Performs accurate digital measurements
Requirements:
High School graduate or equivalent
Current & valid state Opticianry license
1+ year(s) management/supervisory experience with direct reports
Knowledge of retail operations, processes & policies
Strong basic math skills
Familiarity with cash register, computers & calculators
Must have a strong command of the English language for all written correspondence & oral communication
Strong communicator & listener
Demonstrated high-level of selling skills
Proven ability to problem solve
Nice to have:
College degree or equivalent
Previous experience in leadership position within retail & customer service industry
Knowledge of basic optics
Knowledge of current store merchandise
State licensure (if applicable) &/or ABO Certification in non-licensed states