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The License Compliance Operations Specialist conducts comprehensive research and profiling of leads for the License Compliance team. This role leverages internal databases including usage metrics, entitlements, and contractual data alongside external resources such as corporate databases, industry research tools, and market intelligence platforms. The primary objective is to identify and maximize compliance opportunities with organizations operating outside of licensing agreements.
Job Responsibility:
Gather and integrate data related to customer contracts, entitlements, and licensing agreements
Investigate software intelligence data, including information collected from authorized software installations and unauthorized installations
Conduct web-based research to profile organizations, including company size, business activities, customer base, and hiring patterns
Enter and maintain accurate, comprehensive data within the License Compliance Force.com database
Communicate investigation findings to License Compliance representatives and provide strategic insights based on research outcomes
Support the License Compliance team in conducting market research and competitive analysis
Collaborate with the License Compliance team on investigative tasks related to non-compliant organizations
Requirements:
2+ years of experience utilizing open-source intelligence (OSINT) and investigative techniques
Experience with software usage telemetry analysis
Strong understanding of IT fundamentals, including business network architecture, corporate domain structures, name servers, DNS, IP addresses, and MAC addresses
Proficiency in online research methodologies and external investigative tools, including WhoIs databases, port scanning tools, Google Maps, DNS databases, LinkedIn, and business directories
Excellent written and verbal communication skills with demonstrated ability to collaborate across global teams and time zones
Meticulous attention to detail and patience when managing large datasets
Nice to have:
Familiarity with Force.com or Salesforce.com platforms
Proficiency in programming languages such as SQL and Python for data extraction and analysis
Knowledge of Power BI
Knowledge of regional corporate databases
Bachelor’s degree in computer science
What we offer:
A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
Competitive Salary and benefits
The opportunity to work on a global, diverse international team