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Engage Cleveland Logo Engage Cleveland · Education

Library Substitute

United States, Cleveland · Job Posted March 05, 2026
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Job Description

This part-time position is responsible for assisting patrons in all areas of Public Services on an as-needed basis. Must be able to travel to and work at the Main Library (downtown) and all neighborhood branches. Must strive to meet the Library’s mission and exemplify its core values.

Job Responsibility

  • Assist patrons in all areas of Public Services on an as-needed basis
  • Perform basic public service including assisting patrons to find and reserve materials, facilitate computer use and the use of Library equipment
  • May assist patrons with basic set up and use of personal devices (e.g., tablets, phones, etc.)
  • Assist with library related programming and services
  • Perform clerical tasks including writing, typing, entering information into computer, copying, sorting, handling correspondence, filing, word processing, and answering the telephone using good telephone etiquette
  • Charge and discharge materials and routes materials
  • Issue and replace library cards and checks patron records for requested materials
  • Process requests for library materials including printing lists, retrieving items, and preparing items for transit
  • Processes library materials including receiving, transferring, and withdrawing items
  • May replace damaged and worn media cases and labels
  • Assure effective and respectful relations with all Library personnel, patrons, and community representatives
  • Perform other duties as assigned

Requirements

  • High school diploma or GED
  • Bachelor’s degree preferred
  • One year’s customer service experience, preferably in an organization that provides community-based services in an urban setting
  • Experience working with preschool and school-aged youth strongly preferred
  • Basic to intermediate level Microsoft Office (70% pass score)
  • Customer service training at 70%
  • Operate job-related equipment
  • Read, understand, and communicate information and ideas presented in writing
  • Use mathematics to solve problems
  • Administrative and clerical procedures and systems such as word processing, managing files and records, preparing meeting minutes, designing forms, and other office procedures and terminology
  • General principles and objectives of information technology systems and programs
  • Proper spelling, grammar, punctuation, and sentence structure
  • Experience in public library or public-sector is preferred
  • Relevant business equipment including the use of basic computer programs and systems
  • Must be able to travel to and work at the Main Library (downtown) and all neighborhood branches

Nice to have

  • Bachelor’s degree
  • Experience working with preschool and school-aged youth
  • Experience in public library or public-sector
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