Library Services Administrator

Library Services Administrators are the public face of University of Suffolk Library providing excellent front-line customer service to all users in support of learning, teaching, research and engagement. The role supports the management of our collections including acquisitions, cataloguing, circulation, subscriptions, digitisation and reading list management. Library Services Administrators have excellent communication and interpersonal skills and proven experience in the delivery of high-quality services that exceeds customer expectations. Our team takes pride in providing the best possible user experience throughout our library and learning spaces. They assist in maintaining a conducive learning environment, answer enquiries, and support the use of a wide range of library self-service and IT & digital facilities. They work collaboratively with team members to share good practice and encourage knowledge exchange between colleagues to facilitate continuous improvement within library services.