Library - Customer Support

Unleash your potential in Rotorua: Where work and life thrive together! Imagine a workplace where your efforts directly shape the future of the vibrant community that is Rotorua. Te Kaunihera o ngā Roto o Rotorua |Rotorua Lakes Council offers you that opportunity and more. With a team of over 400 staff, we're the driving force behind transformative projects like the revitalisation of the Rotorua Aquatic Centre and hosts to the first NRL Indigenous All Stars games in Aotearoa. After a fulfilling day at mahi, soak in our abundance of geothermal pools, explore the mesmerising ngāwha (geysers), and conquer world-famous mountain biking trails. As we stand firmly committed to biculturalism and collaboration with Te Arawa, our local iwi, your appreciation for Māori values, te reo, and tikanga Māori will flourish. Join us and shape your career in an environment where innovation meets tradition. He kai kai āu ringa! Nau mai! You have the opportunity to make a huge difference! Come join us! We are in search of a friendly, physically fit, high performing and enthusiastic service superstar to join our industrious library team. You will exhibit the values of manaakitanga and whanaungatanga and have a strong desire to improve community wellbeing particularly for those in our community who are socially isolated and undeserved. You will be passionate about enabling reading and providing access to information through print and online e-collections. Duties include assisting with public enquiries and issuing, return and shelving books and working collaboratively with team members to deliver wider library services, programmes and events including Library to You outreach book delivery and digital literacy skills. You will require a full driver's licence, computer and cash handling skills, be able to cope with regular lifting and standing for lengthy periods. You need to be able to stay calm under pressure and have the ability and skills to resolve difficult and sometimes stressful situations. Attention to detail and accuracy are essential. Applicants must be prepared to undergo specialised training to enable confidence in handling the variety of enquiries encountered when assisting our diverse customer needs. If you have a sense of humour, good common sense, a passion for people and can connect and communicate clearly with people of all ages and abilities then you might just be the person we are looking for. This is a part time position, and the hours of work are 20 per week that includes working a Saturday. Think you are up for the challenge? Apply now!