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Holyoke Community College is seeking a service-oriented, detail-focused, and adaptable individual to join the Library team as a Library Assistant III. This position plays a central role in Access Services operations, providing consistent staffing at the circulation desk and supporting the daily use of library spaces, collections, and technologies by students, faculty, and staff. The Library Assistant III is primarily responsible for student-facing service delivery, including circulation transactions, basic troubleshooting of library equipment, resource sharing support, and assistance with course reserves. The position also contributes to technical processing functions and provides operational support for the College Archives under the guidance of library leadership. The ideal candidate demonstrates strong customer service skills, comfort working in a fast-paced public service environment, and a commitment to supporting an inclusive academic community.
Job Responsibility:
Staffs the library circulation desk and provides front-line service to students, faculty, staff, and community members
Registers library users and assists with checking materials in and out, renewals, and placing holds using the integrated library system
Maintains familiarity with library policies, procedures, and access guidelines to ensure consistent and equitable service
Assists users with library equipment and technology available for in-library use or short-term loan
Supports Interlibrary Loan and other resource-sharing activities as needed when primary staff are unavailable
Assists with technical processing of library materials, including preparation, labeling, and basic cataloging support
Prepares and manages materials placed on course reserve in coordination with library staff
Oversees routine mending and physical upkeep of circulating materials
Assists the Dean of Library Services with filing, processing, indexing, preservation, scanning, and retrieval of archival materials
Supports access to archival collections in accordance with established policies and procedures
Participates in library staff meetings and contributes to discussions related to workflows, policies, and service improvements
Engages in job-related assessment and training activities
Participates in mail pick-up and distribution
Performs other related duties as assigned that are consistent with the scope and level of the position
Requirements:
Two years of full-time or equivalent part-time experience as a library assistant or substitutions for experience as described in State Classification Specifications
Excellent communication and organizational skills
Ability to work effectively with a diverse faculty, staff, student body and community members by providing excellent customer service
Ability to work independently and as part of a team
Fluency with technology and Microsoft Suite software
Nice to have:
Associate’s degree
Experience working in a college library
Knowledge of library classification systems
Experience working with Koha Integrated Library System