Library Assistant 2

• Checking library materials in and out
• Registering patrons
• Collecting fees
• Resolving patron complaints
• Reconciling monies received
• Providing excellent service to the public and responding to questions about routine library operations
• Circulating library materials, collecting payments, packing and unpacking boxes
• Pulling, filing, sorting and shelving library materials
• Assisting patrons with the use of self-service tools
• Assisting with daily cash reconciliation and bank deposits
• Performing opening and closing procedures
• Addressing problems with multi-function devices, and behavioural issues that arise in the public space

• Flexibility and availability to work at any NVDPL library, including evening and weekend work
• Ability to make customer service a top priority while using good judgement to apply library policies
• Ability to take initiative, problem-solve and handle difficult interactions
• A commitment to service excellence
• Organizational skills and attention to detail
• Ability to work collaboratively, courteously, and effectively with the public and staff
• Ability to take initiative, ask for assistance, and step up to help
• An understanding of and commitment to the principles of intellectual freedom, and inclusiveness
• Completion of Grade 12 along with related experience
• Proficiency with Microsoft Office and common office equipment
• Physical capacity to handle heavy library materials and to stand for long periods

• Experience working on a circulation team in a public library
• Experience in using an automated library circulation system
• A comfort level with uncertainty and curiosity to learn more

12% in Lieu of Benefits