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Liaison Team Leader - Shared Services (Payroll)

United Kingdom, London Employment contract 40000.00 - 50000.00 GBP / Year · Job Posted July 03, 2026
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Job Description

Butler Rose is working alongside our large, complex Business Services client who is seeking an experienced Liaison Team Leader to lead service delivery, stakeholder engagement, and operational performance across a high-volume, multi-client environment. This is a hands-on leadership role suited to an experienced team manager who can balance people leadership, operational oversight, and continuous improvement within a fast-paced shared services function. The organisation operates across multiple entities with complex operational processes, requiring strong communication, governance, and service management capabilities.

Job Responsibility

  • Lead, coach, and develop a team of Liaison Officers to deliver high-quality service
  • Manage day-to-day operations, workloads, and resource planning
  • Set clear objectives, KPIs, and performance expectations across the team
  • Monitor workflows, SLAs, and service delivery metrics
  • Act as a senior escalation point for complex queries and operational issues
  • Build strong relationships with internal stakeholders, clients, and external partners
  • Support communication between operations, finance, payroll, sales, and wider business functions
  • Identify process gaps, inefficiencies, and opportunities for improvement
  • Maintain SOPs, governance processes, and operational documentation
  • Produce reporting and insight on team performance, service levels, and business impact
  • Support system enhancements, automation initiatives, and transformation projects

Requirements

  • Previous experience leading a team within operations, shared services, customer service, or a similar environment
  • Strong stakeholder management skills with confidence engaging at all levels
  • Experience managing KPIs, SLAs, and service performance
  • Ability to manage multiple priorities within a fast-paced environment
  • Strong problem-solving skills with a practical, solutions-focused approach
  • Experience improving processes and implementing operational change
  • Excellent communication and leadership skills
  • Commercially aware with a focus on service excellence

What we offer

  • Hybrid working model (2 days per week in the London office)
  • Competitive salary package (£40,000 - £50,000)
  • Opportunity to influence service improvements and team development
  • Exposure to senior stakeholders and cross-functional projects

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