Liaison Officer Job at ALTEN Technology USA (Conklin)

Job Description

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more. As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing. When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Job Responsibility

On‑Site Representation: Serve as the direct, on‑location representative for the European contracting team at the U.S. manufacturing site
Maintain consistent oversight of production activities and establish working relationships with engineering personnel, production teams, and program leadership across all partner organizations
Reporting & Documentation: Deliver daily production updates (1–3 times per day), summarizing status, observations, and responses to information requests
Prepare formal weekly reports capturing trends, issues, progress, and insights related to manufacturing processes
Provide clear, unbiased information that supports operational and strategic decision-making
Meeting Participation & Schedule Coordination: Attend daily sync meetings with the European team (typically early morning U.S. time) and additional program meetings aligned with European working hours
Participate in weekly schedule-alignment meetings with the U.S.-based technology provider to track timeline changes and communicate rationale to the European program manager
Serve as a communication bridge across teams working in multiple time zones
Support for Visiting Engineers: Assist visiting engineers from the European team during periodic on-site inspections, including gathering data, preparing materials, and completing simple hands‑on tasks to optimize their limited time on-site
Coordinate closely with manufacturing and engineering personnel to ensure readiness for technical reviews
Monitoring Production Activities: Observe and document manufacturing operations on the production floor, adapting to varying access restrictions depending on which partner personnel are on site
Maintain situational awareness even when access is limited or controlled by partner policies
Provide the European team with accurate, real‑time insights into manufacturing conditions
Cross‑Organizational Communication: Provide timely answers to operational questions related to equipment status, staffing, quality issues, or production flow
Work to overcome information bottlenecks when communication via email is delayed or incomplete
Exercise diplomacy in environments where partner organizations may limit access or control information flow
Portal & Data Management: Use elevated access privileges to upload documents and data into the European team’s secure online portal
Assist partners who lack similar access by serving as the local point of contact for portal submissions

Requirements

Technical Aptitude: Engineering or manufacturing familiarity is beneficial but not required
Ability to understand technical processes well enough to observe, interpret, and communicate production activity
Exceptional Interpersonal Skills: Ability to operate in politically complex environments where cooperation may vary and where the role may be viewed with caution or skepticism
Strong relationship‑building skills across multiple organizations
Flexibility & Adaptability: Comfortable working in a role that evolves over time and requires developing new processes, communication norms, and reporting structures from scratch
Able to adjust quickly to shifting access constraints, changing priorities, and dynamic partner expectations
Strong Communication Skills: Excellent written and verbal communication appropriate for daily operational updates and higher‑level weekly executive reporting
Able to present information clearly, concisely, and objectively

What we offer

mentorship
career growth opportunities
comprehensive benefits

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