Liability Claims Team Leader Job at Lawes Consulting Group (Milton Keynes)

Household Head of Large and Complex Claims

Admiral Household (HH) Claims is experiencing significant growth, currently mana...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Extensive knowledge and senior-level experience managing Large & Technical Household Claims functions
Demonstrated success in advising and influencing senior leaders
Proven ability to operate independently and effectively within ambiguous or evolving scopes of work
Strategic thinker and effective problem solver with a persistent drive to achieve change
Strong numeracy skills and the ability to communicate clearly and persuasively at all organizational levels, particularly under pressure
Exceptional listening skills and the ability to interpret critical information in time-sensitive situations
Confidence and professionalism in challenging key stakeholders, always maintaining a forward-looking perspective
Clear and precise articulation of decisions and outcomes

Job Responsibility

Oversee a new function, reporting directly to the Head of Household Claims as part of the HH Claims Leadership Team, including management of a team of over 70 technical claims specialists (including recoveries, liabilities and engineering)
Drive the development of the technical mastery across the function, ensuring team members build deep expertise in large and complex household claims
Lead a comprehensive strategic review of the HH Technical Claims function to enhance current performance metrics
Define a viable program of work to optimize the Technical Claims Target Operating Model through rigorous evaluation and process improvement
Build and nurture a high-performing team equipped to deliver best-in-class large and technical claims management
Maintain a strong focus on claims cost control, indemnity management and value optimisation
Support the future needs of policyholders aligned with growth strategies for the Household product line, ensuring readiness to address inquiries and new claims
Develop robust processes for collecting data and generating insights to provide effective performance oversight for the HH Claims and Core leadership teams
Continuously seek opportunities to improve claim processing accuracy and settlement speed by collaborating with internal and external stakeholders on the implementation of improvements
Ensure that all process enhancements are reflected in improved HH Claims Complaints performance outcomes

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

RTA/EL/PL Intermediate Track Claims Handler

We currently have an exciting opportunity for an experienced RTA/EL/PL Intermedi...

Location

United Kingdom , Leeds; Bromley

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experienced Legal Claims Handler, Legal Executive or Solicitor
Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
Experience working in PI claims at intermediate track level
Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel
Good problem solver and able to work under pressure, whilst maintaining attention to detail
Knowledge of Intermediate Track, Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as relevant regulations relating to accidents at work

Job Responsibility

Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately
Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required
Collating and reviewing the evidence
Assessing prospects of the claim succeeding on it’s merits
Assessing the likely value of the claim for personal injury and recoverability of financial losses
Ensuring clients are provided the correct legal advice
Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times
Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points
Ensuring that the legal expenses provider is kept updated at all key stages
Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing

What we offer

9% employer contributed pension
Up to 10% Annual performance-based bonus
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role
Plus the chance to buy and sell up to 5 days

Fulltime

New

RTA/EL/PL Intermediate Track Claims Handler

We currently have an exciting opportunity for an experienced RTA/EL/PL Intermedi...

Location

United Kingdom , Leeds

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experienced Legal Claims Handler, Legal Executive or Solicitor
Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
Experience working in PI claims at intermediate track level
Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel
Good problem solver and able to work under pressure, whilst maintaining attention to detail
Knowledge of Intermediate Track, Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as relevant regulations relating to accidents at work

Job Responsibility

Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately
Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required
Collating and reviewing the evidence
Assessing prospects of the claim succeeding on it’s merits
Assessing the likely value of the claim for personal injury and recoverability of financial losses
Ensuring clients are provided the correct legal advice
Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times
Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points
Ensuring that the legal expenses provider is kept updated at all key stages
Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing

What we offer

Employer contributed pension
Annual company bonus
Discounts on Insurance products
Generous holiday allowance
Flexible benefits package including optional health and dental insurance
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
Free Green Flag breakdown cover
50% off Direct Line Group products in Motor, Home and Pet insurance when you’re named on the policy

Fulltime

Claims Supervisor

The Claims Supervisor, under minimal guidance, oversees daily claims operations ...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Familiarity with Nevada insurance and liability regulations
Rental car or fleet industry experience
Subrogation and recovery background with strong skills in influence, persistence, and negotiation
High attention to detail with strong documentation, organizational, and analytical skills
Ability to manage competing priorities in a fast-paced, high-volume environment
Comfort working with technology platforms, including claims systems, portals, and spreadsheets, and partnering with other key departments on enhancements or issue resolution
Effective and detail oriented written and verbal English communication skills, including negotiation and influence with external parties and clear training and guidance for internal employees
Ability to perform as a leader, prioritize department needs and tasks in a deadline-driven environment, and collaborate across claims, legal, operations, fleet, finance, and technology teams
Demonstrated ability to remain calm and solution-focused in challenging situations
Proficiency with email, web-based applications, and basic computer skills

Job Responsibility

Oversees daily claims operations related to vehicle damage, customer incidents, subrogation, and insurance recovery within a high-volume rental car organization
Leads a team of claims and subrogation specialists
Ensures accurate and timely claim resolution
Drives compliance with Nevada regulations and company policy
Partners closely with operations, fleet, legal, body shops, and insurance providers to minimize financial exposure and improve collection recovery outcomes
Balances team coaching with complex claim handling, performance management, and process improvement

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Senior Technical Claims Handler

Join us as a Senior Technical Claims Handler, where you'll deliver excellence in...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experience handling all aspects of large and complex household property claims, such as fire, flood, escape of water, environmental and subsidence claims
The ability to manage a caseload of complex and high value household property claims from notification to completion
Capable of playing a pivotal role in shaping the development of technical claims strategy and contributing to the establishment of best practices
Effective communication skills, demonstrating the ability to engage with both team members and senior stakeholders across the business

Job Responsibility

Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own and departmental portfolio of large & complex loss claims
Exceed or meet agreed Service Level Agreements (SLAs), caseload, and Full-Time Equivalent (FTE) targets across all classes by leveraging operational performance data for effective claims servicing
Ensure supplier engagement and performance, guaranteeing adherence to policy and contracted terms in the management of large and complex loss claims
Serve as the principal Subject Matter Expert (SME) for Large & Complex Loss under the guidance of the Technical Property & Liability Claims Manager. Provide technical expertise and advice to colleagues, participate in internal DLG Forums, projects, and initiatives, and represent DLG at external forums.
Take joint responsibility with the team leader for recruitment, performance management, development, and engagement of staff within the property and liability large loss team
Support the integration of professional risk management as a fundamental aspect of the organisational culture, aligning with the standards expected of an independent organisation as tested in a due diligence process
Identify, own and manage the risks involved in running our business appropriate to your role, following the Direct Line Group risk framework

What we offer

Generous 9% employer pension contribution
Annual company bonus of up to 10%
25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
50% off home, motor and pet insurance
Free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary
Discounts and cashback savings across hundreds of other well-known brands
Flexible benefits scheme

Fulltime

Complex Legal Advisor

To manage a caseload of both litigated and non-litigated personal injury claims,...

Location

United Kingdom , Leeds

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Solicitor or CILEX qualified
Experience in the personal injury field technical Fast Track claims
Portal experience is essential
Experience of dealing with complex claims or claims which are technical in nature
Proven track record of running a successful fast and/or multi track caseload within a personal injury environment
Excellent client care and analytical skills
Good working knowledge of the CPR and/or and other relevant case law and/or legislation
Ability to liaise and build up a rapport with all external agencies
Ability to create and foster a “can do” culture
Good IT skills with a sound working knowledge of Solcase or a similar case management system and essential MS Office knowledge

Job Responsibility

Maintain regular and proactive communication with both lay and insurance clients
Build rapport through calls and meetings
Verify the authenticity and validity of claims
Develop strong client relationships
Keep insurers fully informed of claim progress
Ensure all heads of claim are discussed with clients
Collect all relevant documentation from clients
Obtain medical reports and progress claims efficiently
Discuss liability and quantum offers with relevant parties
Advise clients on contributory negligence issues

What we offer

25 days’ holiday plus bank holidays
Hybrid working model
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising
Medicash cash plan
My Medicash App
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Travel Loan

Fulltime

Manager Quality Patient Safety

Assists in the design, planning, implementation and coordination of Quality Mana...

Location

United States , Santa Cruz

Salary:

59.74 - 88.86 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelor's degree in a healthcare-related field or five (5) years of related job or industry experience in lieu of degree
Minimum of three (3) years of progressive management responsibility in an acute care setting, one (1) of which is related to managing an organization’s Quality Improvement Program including quality improvement methodology and data analysis
Minimum of three (3) years of risk management, patient safety and/or other related professional experience
Experience developing and implementing clinical, service and operational process improvement initiatives
Minimum of two (2) years of clinical, patient care experience or equivalent
Current state license in a clinical field
5 (five) years’ experience in Quality Management can be used in lieu of state license
Certified Professional in Healthcare Quality (CPHQ), or Healthcare Quality and Management Certification (HCQM), or Certificate of Professional Healthcare Quality and Patient Safety (CPQPS) within 2 years of employment is required
Knowledge and expertise in specific performance improvement/CQI methodologies (e.g. Six Sigma, LEAN)
Current knowledge of data reporting and regulatory requirements for acute and ambulatory care services (e.g. state, federal, local regulations

Job Responsibility

Assists in the design, planning, implementation and coordination of Quality Management, Patient Safety and Performance Improvement activities for the assigned hospital(s) and medical staff departments, committees, divisions, service lines and functions
Proactively coordinates and facilitates performance improvement teams to support key initiatives, including but not limited to, activities focused on clinical quality improvement
Participates in an integral role to ensure compliance with CMS HIQRP/HOQRP, TJC, Leapfrog, etc., data collection and reporting of process and outcome measures
Maintains current knowledge of accreditation and licensing requirements and must be a resource to staff on these regulations in order to improve management of outcomes and ensure compliance
Assists with regulatory readiness and survey preparation activities including mock survey tracers
Provides consultation and assists physicians, ancillary and nursing departments with regulatory compliance issues
Supports implementation of regulatory initiatives
Oversees the events reporting process, root cause analysis, and event investigation/review
Supports and encourages harm reporting throughout the organization through a non-punitive just event reporting system
Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs, adverse patient outcomes and ultimately safer patient practices/care

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Housing Disrepair Fee Earner

A forward-thinking law firm is seeking a motivated and experienced Housing Disre...

Location

United Kingdom , Greater Manchester

Salary:

Not provided

Douglas Scott

Expiration Date

Until further notice

Requirements

Proven experience managing a caseload of housing disrepair claims (pre-litigation essential
litigation experience desirable)
Knowledge of housing disrepair protocol, civil procedure rules (Part 7), and RICS reporting
Excellent written and verbal communication skills, with a client-focused approach
Strong organisational and time management skills with the ability to meet deadlines
IT literate and confident using systems such as MS Office and Proclaim
Ability to work independently and as part of a collaborative team.

Job Responsibility

Handle a caseload of approximately 150 pre-litigation housing disrepair claims from instruction to settlement
Comply with the Housing Disrepair Pre-Action Protocol and internal case management standards
Assess liability, quantify damages (including review of RICS and medical reports), and collate evidence including special damages and medical evidence
Draft and issue court documentation in accordance with Part 7 CPR
Monitor and comply with all key dates including court directions, hearings, and limitation periods
Maintain regular contact with clients, ensuring proactive updates in line with service level agreements
Use Proclaim case management system efficiently and accurately, maintaining full case records and task tracking
Collaborate with internal teams and escalate complex matters to team leaders where required
Demonstrate commercial awareness, strong time management, and decision-making ability
Achieve monthly financial and administrative performance targets.

What we offer

Flexible working schedule with remote options
Performance-related bonus scheme
Supportive leadership and regular team collaboration
Opportunities for professional development
Positive, inclusive work culture.

Fulltime

Liability Claims Team Leader

Lawes Consulting Group

Location:
United Kingdom , Milton Keynes

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 27, 2025

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