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Liability Claims Account Coordinator

https://www.lawesrecruitment.co.uk Logo

Lawes Consulting Group

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Location:
United Kingdom , South East

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Category:
Insurance

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Contract Type:
Employment contract

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Salary:

28000.00 - 32000.00 GBP / Year
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Job Description:

Our client, a Global Loss Adjusting & claims company are currently recruiting for a liability claims account coordinator to join their successful team. The role is a varied role that would suit an experienced claims handler looking to widen their skills, add variety to their role and further develop their career within a more client facing environment.

Job Responsibility:

  • Coordinate and oversee the management of complex liability claims that are being dealt with within the Global Claims handling operations
  • Supporting to ensure timely and accurate processing of claims in compliance with client, Insurer and our clients requirements
  • Analyse and respond to client request promptly and effectively, ensuring client satisfaction
  • Develop and implement strategies to prevent future escalations
  • Collaborate with the finance team to understand and perform financial accounting reconciliations related to claims
  • Ensure accuracy and integrity of financial records and reports
  • Identify and rectify discrepancies in financial statements
  • Lead regular client calls to discuss claim statuses, address concerns, and provide updates
  • Develop and maintain strong client relationships through effective communication and exceptional service
  • Identify opportunities for process improvement within the claims management workflow
  • Implement best practices to enhance efficiency and accuracy in claims handling
  • Dealing with day-to-day communication from hubs with assistance on complaints, programme, or system related enquiries
  • Monitor SLA’s and client KPI’s and provide guidance/training on any improvement areas detected
  • Participate in local hub, broker, and client meetings to ensure any service issues that have been highlighted are monitored until resolved by the hub
  • Review of system claim records to ensure claims are being managed proactively and within SLA

Requirements:

  • Effective communication skills and an interest in developing client servicing skills
  • Good eye for detail
  • Able to work on own initiative
  • Excellent time management and organisation skills
  • Flexibility and a willingness to take on responsibility to benefit personal development
  • Insurance claims handling experience (Cert CII or equivalent, qualified or working towards preferrable)
  • Minimum 2 years’ experience of Liability claims handling
  • Must be able to work outside of standard 9am to 5pm hours as business needs require, due to global time differences
  • Travel to attend client and team meetings (various UK based locations)
  • Potential travel abroad to support location operations as required

Additional Information:

Job Posted:
March 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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