Level II ServiceNow Developer Job at Randstad (Hyderabad)

ServiceNow Staff Engineer II

Software Resources has an immediate, direct hire job opportunity for a ServiceNo...

Location

United States , Phoenix

Salary:

Not provided

Software Resources

Expiration Date

Until further notice

Requirements

7+ years of related experience IT App Support, IT Development, IT Networking, or similar field
Bachelor's degree in related field required
Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously
Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously
Advanced ability to see the big picture and align projects with organizational goals
Capable of leading and motivating cross-functional teams
Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level
Proficient in governance patterns tied to intake, technical reviews and architectural compliance
Advanced speaking and writing communication skills

Job Responsibility

Lead strategic planning for technical solutions
Design reliable engineering practices
Maintain technical documentation
Develop, configure, and maintain ServiceNow ITSM applications
Manage ServiceNow ITAM applications
Leverage ServiceNow ITOM applications
Maintain and optimize the ServiceNow CMDB
Lead the strategic planning of a project as it relates to technical solution design
Design and implement engineering principles aimed at reliability practices and sound recovery procedures
Design transaction specific application performance monitoring metrics

What we offer

Medical coverage
Dental coverage
Vision coverage
401(k) with company match
Short-term disability
Life insurance with AD&D

Fulltime

New

Desktop Support Technician

We are currently seeking a Desktop Support Technician to join our team in Alphar...

Location

United States , Alpharetta

Salary:

27.02 - 40.53 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of experience with end user support & desktop support
3+ years of experience with Windows operating system

Job Responsibility

Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
Ensure all tickets are resolved within documented service levels
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
Possess excellent presentation, verbal communication and written skills

What we offer

Medical insurance
Dental insurance
Vision insurance
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Cde Ii - Client Delivery Executive

We are currently seeking a CDE II - Client Delivery Executive to join our team i...

Location

United States , San Francisco

Salary:

250000.00 - 290000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
5+ years of experience working in the HiTech Industry with HiTech customers
8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
8+ years of experience managing a highly leveraged service environment
Digital Transformation experience leveraging AI to refine knowledge insights
Strong knowledge of and experience with ITIL Service Framework v4
Experience in IT support and production escalations, including incident response and change lifecycles
Excellent verbal and written communication skills
Ability to work across multiple time zones
Extensive experience with ServiceNow

Job Responsibility

Accountable for end-to-end delivery of NTT DATA services for a specific client
Ensure adherence to contractual commitments
Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
Develop and maintain Crisis Management/Disaster Plans
Implement project mitigation plans for yellow or red deliverables
Conduct Customer Governance meetings
Manage Outage/Escalation/Missed SLA incidents
Implement and execute automation and efficiency programs
Drive client improvement plans to enhance satisfaction
Utilize automation for repetitive tasks to boost performance and service quality

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match

Fulltime

Sr Endpoint Engineer

Serves as a primary technical resource and subject-matter expert supporting the ...

Location

United States , Vienna

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

5+ years of experience with WorkSpace One, Microsoft Intune, and/or Jamf
3-5 years of experience with patch management processes
2 years of experience writing and leveraging PowerShell automation
3+ years of experience with BMC Remedy (Incident/Change/Knowledge) or similar ITSM tools such as ServiceNow
Experience supporting large enterprise deployments, zero-touch workflows, and mobile security compliance
Extensive knowledge and hands-on expertise with WorkSpace One, Microsoft Intune, and/or Jamf
PowerShell scripting proficiency (automation, compliance reporting, bulk management)
Strong technical analysis and advanced troubleshooting capability
Strong business/systems analysis skills when working with users to capture requirements
ITSM platform system experience required (BMC or ServiceNow)

Job Responsibility

Configure and maintain WorkSpace One, Intune, and/or Jamf device management platforms
Troubleshoot UEM-related issues, including compliance, enrollment, policy failures, and device connectivity
Develop, write, and maintain PowerShell scripts to automate system management, deployments, data exports, and reporting
Create knowledge and technical documentation for Tier I, II, and III teams
Provide mobile device, hardware, and software installation support
Assist in developing user documentation and installation procedures
Serve as an escalation point for complex endpoint issues requiring advanced technical expertise
Work closely with the engineering teams to support ongoing UEM modernization initiatives
Support IT projects, including zero-touch deployment workflows, ABM token renewals, OS upgrade readiness, and device lifecycle strategy
Interact professionally with personnel during high-visibility or emergency support scenarios

Fulltime

Network Security Analyst II - RSA Archer Specialist

We are seeking an experienced Network Security Analyst II – RSA Archer Specialis...

Location

United States , Austin

Salary:

Not provided

Dutech Systems

Expiration Date

Until further notice

Requirements

Archer Certified Professional (ACP)
Level 3 Archer Certified Administrator – Expert Certification
Strong hands-on experience configuring and supporting RSA Archer platform solutions
Experience with REST APIs, web services, and enterprise system integrations
Strong knowledge of Governance, Risk, and Compliance (GRC) processes and security control frameworks
Proficiency with JavaScript and jQuery for Archer customizations and dynamic client-side functionality
Experience translating complex business requirements into technical configurations and workflows
Strong troubleshooting, analytical, and problem-solving skills
Excellent written and verbal communication skills
Experience working within structured, change-controlled enterprise environments

Job Responsibility

Design, implement, configure, and maintain RSA Archer GRC solutions across enterprise environments
Support and enhance Archer modules including Assessment & Authorization (A&A), Controls Assurance Program Management, Issues Management, Custom Archer Applications, Workflow Automation and Integrations
Gather, analyze, and document business and functional requirements and translate them into technical solution designs and implementation plans
Configure Archer applications including forms, workflows, questionnaires, surveys, approvals, calculations, access controls, permissions, and data relationships
Develop and maintain RESTful API integrations and web services between RSA Archer and enterprise systems such as ServiceNow, CMDB, ITSM, and other risk/compliance platforms
Implement client-side scripting and dynamic functionality using JavaScript and jQuery within Archer applications
Produce and maintain technical documentation including system configurations, integration specifications, testing plans, change requests, and process documentation
Support software development lifecycle (SDLC), change management, release management, and deployment governance processes
Troubleshoot application issues, resolve defects, and optimize performance within Archer environments
Support user adoption activities through training materials, knowledge transfer sessions, and system walkthroughs

Fulltime

Information System Security Engineer - Senior

In support of a challenging, critical, and rewarding program that provides integ...

Location

United States , Warrenton

Salary:

185000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI
Knowledge and experience with NESSUS/ACAS and Trellix administration
Experience in Splunk role while working in a Splunk Clustered Environment
Must be able to work a 40-hour work week, normally Monday through Friday
Ability to work overtime during critical peaks and be available to meet last-minute requests for overtime if needed
Ability to travel (5-10%) primarily within 75 miles
Familiarity with MS Office applications such as Excel, Word, Outlook, SharePoint, Project, and Visio
Exceptional attention to detail
excellent verbal and written communication skills
strong critical thinking, organizational, time-management, and problem-solving skills

Job Responsibility

Endpoint Security Engineering (Trellix/ePO): Expertly design, configure, and maintain Trellix components (ePO, Trellix Agent, DLP, HIPS, Policy Auditor, ABM, and VSE) across Windows and Linux environments
Author and deploy endpoint security policies for ENS modules (Threat Prevention, Firewall, Web Control) based on DISA STIGs and organizational needs
Develop custom signatures, rules, and exceptions to address zero-day threats and specific operational requirements
Validate custom exceptions to ensure uninterrupted operation of mission-critical processes without compromising compliance
Vulnerability Management (ACAS/Nessus): Design enterprise-wide vulnerability scanning strategies and manage the deployment of Security Centers and Nessus scanners
Serve as the final escalation point for complex scan issues, credentialing problems, and system communication failures
Configure automated reporting of compliance data to continuous monitoring systems and risk-scoring repositories
Security Integration & Engineering: Integrate Trellix and ACAS with tools such as Splunk, XSOAR, and ServiceNow to automate workflows and enhance incident response
Provide authoritative recommendations and ACAS-generated artifacts to support the Assessment and Authorization (A&A) process and RMF packages for Authority to Operate (ATO)
Lead the maintenance and scalability of test, development, and operational environments, collaborating with Network and DevSecOps teams to enhance resilience

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

It Cloud Systems Engineer Ii

The IT Systems Engineer is responsible for the planning, deployment, and ongoing...

Location

United States , Ontario

Salary:

92000.00 - 113000.00 USD / Year

Ajinomoto Foods North America, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field
4–6+ years of experience in IT infrastructure, cloud computing, or system administration
Hands-on experience with Microsoft Azure
Strong understanding of Cloud architecture and design principles
Networking concepts (VPC, subnets, DNS, load balancing)
Identity & access management (IAM)
Experience with hybrid cloud/on-prem integration
Knowledge of ITIL processes and service management tools (e.g., ServiceNow)

Job Responsibility

Ensure efficient utilization, availability, and scalability of IT and cloud resources to support business operations
Support the development, maintenance, and governance of documentation related to network infrastructure, cloud environments, identity management, systems operations, and disaster recovery
Conduct technology research, feasibility studies, and proof‑of‑concept testing for new infrastructure, cloud, and security technologies
Analyze system performance, network capacity, cloud usage, and identity access trends to improve overall service delivery, reliability, and security
Participate in infrastructure, cloud, and identity strategy planning, including hybrid and cloud‑first initiatives using Microsoft Entra and Microsoft 365 services
Plan, install, configure, maintain, and support enterprise IT systems across on‑premises, hybrid, and cloud environments
Deploy, monitor, maintain, upgrade, and support: Network infrastructure (LAN/WAN, VPNs, firewalls, secure remote access), Microsoft Entra ID (Azure AD), including user and group lifecycle management, role-based access control (RBAC), and identity governance, Identity and Access Management (IAM) solutions, including Single Sign‑On (SSO), Multi‑Factor Authentication (MFA), Conditional Access policies, and Zero Trust principles, Microsoft 365 services, including Teams, Exchange Online, and integrated SaaS applications, Cloud platforms and services integrated with Azure and Microsoft Entra, Virtual and physical servers, storage systems, and data centers, End‑user computing devices (PCs, laptops, mobile devices) and associated management tools, Endpoint security, anti‑virus, and threat protection solutions
Manage and support hybrid identity environments, including authentication flows, directory synchronization, and cloud application integrations
Ensure system availability and resilience through proactive monitoring, patching, and lifecycle management
Prepare for disaster recovery by ensuring appropriate backups, cloud resiliency, identity recovery processes, and restoration procedures are implemented, tested, and maintained

What we offer

10% annual bonus potential

Fulltime

CDE II

The CDE II position at NTT DATA requires a bachelor's degree in Computer Enginee...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Engineering, Engineering, Computer Science, Information Technology, or related field
15+ years of experience in IT service management
5+ years' experience in Manufacturing and Provider industry
5+ years’ experience in IT support and production escalations
5+ years’ experience in end-to-end management of lifecycle projects
5+ years’ experience managing a highly leveraged service environment
5+ years’ experience using ITSM tools such as BMC Remedy or ServiceNow
Experience in managing projects in Oracle landscape (ERP, OIC, OCI)
Multi-year experience in delivery management best practices
Strong knowledge of ITIL Service Framework and implementation

Job Responsibility

Responsible for day-to-day operational management of NTT DATA accountable services across all service towers
Maintain and execute Continuous Service Improvement Plans
Ensure Service Improvement Plans exist for any areas not performing to contracted service levels
Ensure NTT DATA delivers to contractual commitments to customer
Populate internal reporting tools on weekly basis with RAG status of account delivery/relationship/financials
Manage Outage/Escalation/Missed SLA incidents
Ensure available automation/efficiency programs are implemented and executing appropriately
Manage Sales Enablement
Deliver P&L for account inclusive of revenue, cost, and margin
Ensure accurate and timely revenue/cost/margin forecasts

Fulltime

Select Country

Level II ServiceNow Developer

Requirements

Nice to have

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