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The Level 3 Unified Communications & Collaboration Engineer role focuses on designing and implementing Cisco-based voice solutions. Responsible for the design, implementation, and support of enterprise voice and collaboration solutions, focusing Cisco CUCM, Audiocodes SBC (including OVOC), VoIP backbone, managed phones, and ATA devices. Ensures high availability, security, and optimal performance of unified communications services.
Job Responsibility:
Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management
Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
Provision, configure, and troubleshoot managed phones and ATA devices
Monitor system health, conduct root cause analysis, and resolve incidents
Collaborate with internal Teams and vendors
Maintain documentation and ensure compliance
Mentor junior team members
Requirements:
Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC
Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
experience with managed phones and ATA devices
Excellent troubleshooting and communication skills
7+ years in unified communications or voice engineering roles
experience with enterprise-scale deployments and troubleshooting