Level 3 Surface Hub / Teams Meeting Room Engineer Job at NTT DATA (Remote)

Job Description

The Level 3 Surface Hub / Teams Meeting Room Engineer is the senior technical specialist responsible for the design, support, optimisation, and governance of Microsoft Surface Hub and Microsoft Teams Rooms (MTR) solutions. The role acts as the highest escalation point for complex issues, leads service improvements, and ensures reliable, secure, and high-quality collaboration experiences across enterprise meeting spaces.

Job Responsibility

Act as Level 3 escalation for Surface Hub and Microsoft Teams Rooms incidents
Lead root cause analysis for recurring or high-impact meeting room issues
Design, standardise, and govern MTR and Surface Hub room configurations
Support and optimise audio, video, and collaboration performance
Oversee firmware, OS, and application updates for room systems
Lead onboarding, rollout, and lifecycle management of meeting room devices
Troubleshoot complex issues spanning AV, network, identity, and M365 services
Define and maintain operational standards, runbooks, and support models
Engage with Microsoft and AV vendors on advanced escalations
Support major meetings, events, and executive collaboration spaces
Provide technical guidance and mentoring to Level 1 and Level 2 engineers
Collaborate with security, network, endpoint, and M365 teams
Ensure compliance with security, change, and configuration standards

Requirements

Bachelor’s degree or equivalent experience in Information Technology, AV / Media Engineering, Computer Science, Telecommunications
5+ years’ experience supporting enterprise collaboration, AV, or M365 services
2+ years in a senior or Level 3 MTR / Surface Hub support role
Proven experience supporting executive and high-availability meeting spaces
Experience operating in managed services or enterprise support environments
Experience with incident, problem, and change management processes
Expert understanding of Microsoft Teams Rooms and Surface Hub architecture
Strong troubleshooting skills across AV, networking, and M365 layers
Calm, structured approach during live incidents and critical meetings
Strong communication skills with technical and non-technical stakeholders
Customer- and user-experience-focused mindset
Ability to manage and prioritise multiple high-impact issues
Strong documentation and standards-driven approach
Proactive in identifying and resolving systemic service issues
Microsoft Teams Rooms (Windows and Android) architecture and administration
Microsoft Surface Hub (v2) configuration and lifecycle management
Microsoft Teams, Exchange Online, and M365 integration for meeting rooms
Audio and video systems: Cameras, microphones, DSPs, speakers
Room acoustics and AV signal flow
Network fundamentals impacting real-time media: QoS, VLANs, Firewalls, Proxy and VPN considerations
Endpoint management (Intune, Windows Autopilot)
Device monitoring and analytics (Teams Admin Center, Pro Management Portal)
Firmware, driver, and OS update management
PowerShell and basic scripting for automation (desirable)

Nice to have

Certifications (desirable): Microsoft 365 Certified: Teams Administrator Associate
Microsoft Certified: Modern Desktop Administrator Associate
AVIXA CTS or CTS-I
Surface Hub or Microsoft Teams Rooms vendor training
ITIL Foundation
PowerShell and basic scripting for automation (desirable)

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Level 3 Surface Hub / Teams Meeting Room Engineer

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