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Ultahost is looking for a skilled Linux System Administrator (L3) to join our technical operations team. As a senior support engineer, you’ll be responsible for handling complex tickets, solving Linux-based hosting issues, and ensuring high-quality service to our customers. This role requires strong problem-solving skills, familiarity with Proxmox, and the ability to resolve daily hosting-related technical issues efficiently.
Job Responsibility:
Manage and resolve advanced support tickets related to Linux hosting environments
Troubleshoot and fix issues with WordPress, LiteSpeed, cPanel, and general server performance
Handle Proxmox-related tasks including VPS management, container troubleshooting, and cluster maintenance (1–2 years experience required)
Perform daily tasks such as SSL installations, domain pointing, DNS adjustments, email configuration, and user access controls
Manage server backups, migrations, and system recovery procedures
Ensure ticket response SLAs are met and escalate when needed
Work with other engineers and teams to improve knowledge base and automation processes
Requirements:
3+ years of experience in Linux server administration (hosting industry preferred)
1–2 years of hands-on experience with Proxmox virtualization
Strong knowledge of web hosting stack: Apache/Nginx, MySQL, PHP, DNS, email servers
Experience with WordPress, SSL setup, domain configuration, and LiteSpeed tuning
Comfortable with command-line tools and common Linux distributions (Ubuntu, CentOS, Debian)
Ability to troubleshoot under pressure and communicate solutions clearly
What we offer:
Work in a high-performance technical team serving a global client base
Remote flexibility and 24/7 team collaboration
Career growth opportunities into infrastructure, DevOps, or cloud roles