Level 2 Videoconferencing Engineer

• Design, deploy, and maintain Cisco and Microsoft Teams videoconferencing solutions
• Troubleshoot and resolve technical issues related to video endpoints, conferencing bridges, and integrations
• Manage user provisioning, permissions, and policies for video platforms
• Monitor system performance, conduct regular health checks, and optimize for reliability and quality
• Collaborate with internal teams and vendors for escalations, upgrades, and new feature rollouts
• Provide user training and create documentation for best practices
• Ensure compliance with security and data protection standards
• Participate in incident response and root cause analysis for service-impacting events

• 3+ years in videoconferencing engineering or unified communications support
• Experience with both Cisco and Microsoft Teams environments
• Proven track record in large-scale deployments and troubleshooting
• Degree or diploma in IT, Networking, or related field
• Microsoft Teams Administrator Associate or equivalent
• Cisco Certified Network Associate (CCNA) Collaboration or higher (preferred)
• In-depth knowledge of Cisco (Webex, TelePresence, UCCE) and Microsoft Teams video solutions
• Familiarity with network protocols (SIP, H.323), SBCs, and cloud video interop
• Strong troubleshooting and analytical skills
• Excellent communication and stakeholder management abilities
• Ability to work under pressure and adapt to changing environments

Polycom Certified Videoconferencing Engineer (PCVE)