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The Level 2 Unified Communications & Collaboration Engineer will focus on designing, implementing, and supporting Microsoft Teams and Audiocodes SBC solutions. Responsible for the design, implementation, and support of enterprise voice and collaboration solutions, focusing on Microsoft Teams, Audiocodes SBC (including OVOC), VoIP backbone, managed phones, and ATA devices. Ensures high availability, security, and optimal performance of unified communications services.
Job Responsibility:
Design, deploy, and maintain Microsoft Teams and voice solutions, including integration with Audiocodes SBCs and OVOC management
Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
Provision, configure, and troubleshoot managed phones and ATA devices
Monitor system health, conduct root cause analysis, and resolve incidents
Collaborate with internal Teams and vendors
Maintain documentation and ensure compliance
Mentor junior team members
Requirements:
Proven experience with Microsoft Teams, Audiocodes SBCs (Mediant series), and OVOC
Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
Experience with managed phones and ATA devices
Excellent troubleshooting and communication skills
3+ years in unified communications or voice engineering roles
Experience with enterprise-scale deployments and troubleshooting
Microsoft Teams (Phone system, Direct Routing)
Audiocodes SBCs & OVOC
VoIP backbone
Managed phones & ATA devices
Scripting (PowerShell desirable)
Nice to have:
Microsoft Teams Administrator Associate (preferred)