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NavVis GmbH Logo NavVis GmbH · IT - Administration

Level 2 Technical Support Engineer - Software and Applications

United States, Denver, CO · Job Posted February 14, 2026
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Job Description

This exciting opportunity will make you a critical part of our Customer Experience Team. You will be the first point of contact for our customers and partners worldwide, whenever they struggle in using our products. We will enable you to become an expert on our Mobile Mapping Systems, Processing Software and Web Services like IVION. Join the team in solving our customers' issues by investigating and summarizing the most important technical facts, testing known workarounds and finally improving our overall troubleshooting procedures to scale Support to the next level.

Job Responsibility

  • First point of contact for customers on multiple channels
  • Expert in the use of our products and educate customers on best practices
  • Solve known and common issues using workarounds and fixes
  • Participate in the on-duty support role
  • Take part in the team’s and company’s OKRs
  • Identify severe or high priority issues and coordinate with specialists
  • Strengthen team's knowledge by creating new technical articles
  • Actively shape and redefine team's Support processes

Requirements

  • Bachelor’s degree in computer science, civil engineering, electrical engineering or similar
  • Previous experience in Customer Support
  • Remarkable time-management skills and reaction time
  • Client-first mindset and drive to go the extra mile
  • Fantastic communication and listening skills
  • Strong ability to understand technical details
  • Work authorization for the US

Nice to have

  • Surveying and scanning industry experience
  • Point cloud data, image processing or SLAM algorithms

What we offer

  • 15 days of vacation and 11 public holidays
  • Flexible working hours and a hybrid work setup
  • Competitive compensation package
  • Competitive health/ vision/ dental insurance
  • Up to $4500 USD employee referral bonus
  • 401k matching up to 4%
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