Level 2 Technical Support Engineer - Software and Applications Job at NavVis GmbH (Denver, CO)

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Systems Engineer 2

SE2s work directly with our clients, as well as other system engineers, to provi...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

Mid-level IT engineer with minimum 2+ years of experience
Must have IT certifications, network plus or equivalent
Able to work in a fast paced, fast-growing environment
Able to work on support tickets independently and update status accurately
Knows when to escalate to higher level support
Able to learn and adapt quickly
Intermediate knowledge and experience with operating systems, such as Microsoft Windows and Active Directory
Intermediate knowledge and experience with authentication and directory services (Active Directory), etc.
Intermediate knowledge and experience with Windows system management tools, philosophies, and methods
Intermediate knowledge and experience with Windows automation (scripting, imaging, installation, management)

Job Responsibility

Able to work in a team environment focusing on assigned support service requests keeping customer informed on status
Handle daily technical support activities on desktop support, data network and server management and ability to multi-task with several Customers
Monitoring, maintaining, supporting and optimizing all networked software and associated operating systems in various customer environments
Maintaining network security, business continuity, records and documentation, and vendor relationships
Manage Active Directory Domain
including WINS, DHCP, IIS, DNS including user accounts/rights/permissions, group policies, etc.
Troubleshoot client production issues and analyze failures to minimize outages and interruptions
Review and troubleshoot monitored backup failures
Perform hardware/software updates /upgrades as required to maintain a secure and healthy network
Interface with support vendors to resolve network and system issues

Software Product Engineering Manager

Applies advanced subject matter knowledge to manage staff activities in solving ...

Location

United States , Aguadilla

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or master's degree in computer science, Information Systems, or equivalent
Typically, 5 or more years of related work experience, including minimum 2 years of people management experience
Experience leading or managing technical teams, including software development and security
Strong Understanding of multiple software systems design tools and languages, including testing methodology and test plans
Experience and technical background related to IT Security and engineering environments, including servers, networks, storage, and cloud systems
Understanding of Secure application and Secure software Development Lifecycle (SDLC)
Understanding of Agile methodologies
Advanced English Level
Experience working in a hardware and software environment
Python experience is desired

Job Responsibility

Provides direct and ongoing leadership for a team of individual contributors designing and developing security tests, enhancements and updates
Manages headcount, deliverables, schedules, and costs for multiple ongoing projects
Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners
Manages relationships with outsourced partners and suppliers, global security teams and R&D team
Proactively identifies opportunities for process improvement and cost reductions opportunities
Provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development
Manage laboratory resources, systems and infrastructure to support lab activities

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Application Administrator

The job involves managing and administering the Gilbarco’s Insite 360 Forecourt ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Proficient in system configuration and administration, with a solid understanding of monitoring systems, and preferably petroleum retail technology
Proficient in basic Office platform tools – Excel, Word, Power point
Technical knowledge of Petroleum Retail store systems (Fuel Dispensers, POS, etc..) systems is preferred
Strong analytical and problem-solving skills with a methodical approach to troubleshooting
Excellent communication skills to work with both technical and non-technical teams
Strong interpersonal skills with a customer-service orientation
Self-motivated, with the ability to work independently and as part of a collaborative team
Keen attention to detail with excellent multi-tasking skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Bachelor’s degree in information technology, Computer Science, Engineering, or a related field, or equivalent experience

Job Responsibility

Administer and configure CK Insite 360 Forecourt Instance to align with the organization’s operational needs
Ensure that all eligible sites and forecourt devices are accurately integrated and monitored within the CK’s Insite 360 system
Maintain and update system configurations, including device profiles, alerts (as needed), Software and firmware versions, Key versions
Develop & administer Site on- boarding / Off boarding processes
Continuously monitor the Insite 360 system's performance to ensure the uptime and health of critical infrastructure such as fuel dispensers
Work with Invenco to Implement and execute proactive measures to identify and mitigate performance issues or potential system failures
Provide tier 3 level support for troubleshooting and resolving system-related incidents and service requests
Investigate and resolve technical issues related to the Insite 360 system, including integration issues with forecourt devices or network connectivity
Collaborate with internal teams and vendors (e.g., Gilbarco, third-party vendors) to resolve complex technical issues
Manage user accounts, roles, and access permissions within the Insite 360 application, ensuring security and compliance with internal policies

What we offer

Employment stability
A dynamic, challenging working environment
A complete range of benefits
Group Insurance
Chance to enroll in retirement plan and/or share purchase plan
Employee Discount program and much more

Fulltime

Japanese IT Operation Support Engineer

The role involves providing remote service, solving various business systems and...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Vocational: apprenticeship/certification completion
Associate degree: first attainable degree at the post-high school level
Typically 2 year completion beyond High School level or equivalent experience
1-3 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in Japanese
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Evaluate unique or complex installations or configurations and make recommendations for resolution.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs catered to helping you reach career goals
Inclusion and flexibility to manage work and personal needs.

Fulltime

Scala Backend Software Engineer, Senior / Lead

To sustain the company's growth, Ledger is looking for new talents. You will sta...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Experienced engineer and continuous learner with 6+ years of relevant engineering experience
2+ years of technical leadership experience, including effective communication of complex concepts and cross-team coordination to ship critical products
Advanced Scala proficiency
expert-level proficiency, and advanced mastery of a second backend language (e.g., Rust, Java, Python, PHP) is a plus
Excellent collaboration and communication skills
Experience collaborating closely with QA, product management, and key stakeholders to develop and deliver on a shared vision
Led development of complex, high-performance interactive browser applications, including architecture, infrastructure, and optimization
Experience with various web architecture patterns (e.g., Microservices, Event-Driven, P2P)
Ability to apply and adapt software engineering best practices to the engineering environment
Experience in the Web3 ecosystem and in a project involving blockchain fundamentals

Job Responsibility

Develop and maintain high-performance, resilient microservices and APIs to power Ledger's products, including integrations with staking, yield, DeFi services, and blockchain explorers
Contribute to the architecture, design, and implementation of scalable solutions, proactively identifying and addressing technical challenges
Ensure software quality through testing, documentation, and performance optimization, including monitoring and alerting systems
Enhance and maintain CI/CD pipelines to secure and streamline deployment workflows
Provide technical leadership and mentorship, collaborating across teams to deliver impactful projects and improve engineering standards
Drive innovation by identifying opportunities for improvement, contributing to a shared knowledge base, and participating in technical outreach
Manage projects effectively, respecting deadlines, priorities, and deliverables.

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products.

Fulltime

Senior Software Engineer

Location

United States , Suwanee

Salary:

Not provided

Byteware

Expiration Date

Until further notice

Requirements

Master’s degree in Computer Science, Computer Information Systems, Computer Engineering, IT, or any engineering discipline or closely related discipline
2 years of experience working in job offered or closely related occupation
Experience in Java and J2EE technologies
Telecommuting from anywhere in the U.S. is allowed
Relocation to unanticipated domestic sites throughout the U.S. may be required

Job Responsibility

Develop information systems by designing, developing, implementing, testing, and installing innovative and scalable software solutions
Responsible for the database design and all phases of software development lifecycle by providing support from start to finish
Create technical documentation, design, and develop software applications using technologies such as Java, J2EE, Spring, Oracle, AWS, SOAP based web services, Spring IOC, Spring Boot 1.5, Bamboo, Spring Cloud, Spring JPA, Angular JS, MAVEN build scripts, JSP, XML, JAXB, Mainframe, Eclipse, GMC Inspire Designer, REST Services (SOA), Oracle, DB2, DOM, JAXB, JSON, AJAX and various XML technologies
Coordinate with Business team for requirements, clarification and other stakeholders, Architecture team for the design approval
Use Lucid chart Tool for designing the sequence diagram, activity diagrams, and class diagrams of the modules to communicate between components, modules, and third-party systems
Perform quality assurance testing of the software including unit tests, application integration test and load tests on the web server and cluster by specifying the parameters for the max clients, start servers and max spare servers
Automated regression test to ensure that the software and the system continue to function normally after each time code is fixed and upgraded
Identify and fix any bugs/errors discovered in the application thereby increasing the stability and quality of the application
Mentor Junior and mid-level software developers to allow for skill/knowledge development through advice, coaching, and training opportunities

Fulltime

Software Engineer - Full Stack and Back End

The Software Engineer is an intermediate-level position responsible for particip...

Location

Canada , Mississauga; Toronto

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years of relevant experience in the Financial Service industry with Back End, preferred Full Stack experience
2+ years of professional experience in software engineering, with a strong focus on full-stack development
Expertise in AngularJS for front-end development
Design, develop, and implement scalable and maintainable web applications using AngularJS, Spring Boot, and SQL
Proficiency in Spring Boot for building robust and scalable backend systems
Strong SQL skills for database design, querying, and optimization
Experience with RESTful APIs and microservices architecture
Excellent problem-solving and analytical skills
Strong communication and collaboration skills

Job Responsibility

Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analyzing/interpreting code
Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
Apply fundamental knowledge of programming languages for design specifications
Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
Serve as advisor or coach to new or lower level analysts
Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions
Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

Fulltime

Level 2 Technical Support Engineer - Software and Applications

NavVis GmbH

Location:
United States , Denver, CO

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 14, 2026

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