Level 2 Systems Administrator Job at Apex Systems (Ridley Park)

Job Description

Level 2 Technician should be proactive in meeting customer expectations by resolving tickets, completing project tasks, answering end user questions, and limiting down time. Level 2 admins follow best practices and industry standards to ensure the highest levels of security. Work to deploy, configure, maintain, troubleshoot, and refresh client and enterprise computing equipment in a secured environment.

Job Responsibility

Maintain hardware infrastructure in an isolated (secured area) network lab
Build virtual desktops and servers utilizing VMware
Install complex applications with multiple integrations
Peer review installation documentation to ensure completeness, accuracy, and understanding
Trouble-shoot complex application and integration issues
Create and maintain Active Directory and Remote Access/VPN User accounts
Create/deploy/maintain mandated secure Group Policy solutions and trouble-shoot security implications with affected applications
Interface with customers, vendors, and Subject Matter Experts (SMEs) to solve complex problems
Perform backups and restores
Develop new processes work to improve project efficiency
Maintain update services for software applications and infrastructure
Provide recommendations for hardware architecture and software tools
Maintain multiple license server implementations for application functionality
Create and maintain PKI infrastructure, and provide guidance for customers needing similar solutions within existing networks

Requirements

Must have an interim secret or higher DoD Security Clearance
CompTIA Security+ CE
At least 3 years relevant experience integrating, configuring, and troubleshooting a broad range of technologies
Knowledge of Microsoft workstation and other key operating systems
Familiarity in the following disciplines is required: Server based technology
Unix/Linux
Windows
High Performance Computing Systems
Development, Production and Application Servers
Desktop Systems (Windows/Linux)
Network Technology and some topology
Experience using other MS office products
Ability to install and maintain Microsoft Windows 10 and 11 or Linux RHEL 8/9 Operating systems on devices and associated peripherals
Ability to install new software releases, system upgrades, patches and resolve software/hardware related issues
Provide software/hardware support for desktops, laptops and workstations in Closed Areas
Support dedicated network infrastructure from operational and maintenance perspective
Perform install, move, add, change and dispose (IMACD) activities as required
Provide follow-up on problems, issues and escalations
Must have familiarity with Microsoft Server administration- some experience with Server 2019 and Windows 10, Server 2022 and Windows 11 experience is a plus
Or familiarity with Linux Server Administration- some experience with RHEL 8 or higher
RHEL 9 experience is a plus
Must have familiarity with Active Directory
Must have excellent communication skills and the ability to work closely with individuals from multiple disciplines and technical backgrounds
Must be Self Sufficient- self-directed individual capable of working within multiple dynamic environments and possess good communications skills

Nice to have

Preferred candidates will have experience with managing assets through network-based software around the following disciplines: Anti-virus, backup and recovery, vulnerability scanning, Group Policy Objects (GPOs), or auditing
Preferred candidates will have experience with HP or Dell hardware
Preferred candidates will have experience with server roles such as SQL, Web, Exchange, etc
Preferred candidates will have experience with writing or editing technical documentation

What we offer

medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with a company match after 12 months of tenure
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
corporate discount savings program and other discounts
on-demand training program
access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
certification discounts and other perks to associations that include CompTIA and IIBA
dedicated customer service team
certified Career Coach

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