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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Level 2 (L2 TAC)- Aruba Switching

Costa Rica, Heredia · Job Posted May 05, 2026
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Job Description

Level 2 (L2 TAC)- Aruba Switching. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Responsibility

  • Own complex L2/L3 switching cases escalated from L1 TAC
  • Perform deep-dive fault isolation, protocol-level analysis, and advanced debugging
  • Lead Sev-1 / Sev-2 incident resolution until service restoration
  • Provide timely executive-ready updates during high-impact outages
  • Drive cases to resolution while maintaining strict SLA compliance
  • Perform full Root Cause Analysis (RCA) with timeline, impact analysis, and prevention actions
  • Develop technical workarounds & mitigations
  • Escalate to L3 / Engineering with reproducible test cases, packet captures, show tech, core logs, crash files
  • Act as the customer technical authority during engineering engagements
  • Act as technical mentor for L1 TAC engineers
  • Review and improve case quality and troubleshooting standards
  • Participate in bug scrub meetings, feature readiness reviews, executive outage bridges
  • Influence product defect prioritization with Engineering & Product Management

Requirements

  • Bachelor’s degree in Engineering / Computer Science / IT
  • 2-4 years of experience in: Enterprise switching TAC
  • Network engineering
  • Data-center / campus networking
  • Advanced Networking
  • Aruba Switching Mastery
  • System & Debugging Tools
  • Soft Skills & Leadership

Nice to have

  • Python for basic log parsing (nice to have)
  • Aruba ACSP/ACSX
  • CCNP Enterprise / Data Center
  • ITIL Expert (nice to have)

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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