Level 2 Helpdesk Technical Support Jobs

New

Level 2 Helpdesk Support

Location

Philippines , Cebu City

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

2-4 years of IT support experience, preferably in an MSP environment
Strong knowledge of Windows 10/11, Windows Server 2016/2019/2022
Proficiency with Microsoft 365 administration
Experience troubleshooting LAN/WAN, firewalls, and VPNs
Familiarity with RMM and PSA tools (ConnectWise)
Excellent troubleshooting and problem-solving skills
Strong written and verbal communication skills
Customer-first mindset with the ability to explain technical concepts to non-technical users

Job Responsibility

Serve as an escalation point for Level 1 helpdesk and provide advanced troubleshooting
Support client infrastructure including Windows desktops, laptops, servers, and mobile devices
Manage issues related to Active Directory, DNS/DHCP, Exchange/Office 365, and Azure/Entra ID
Troubleshoot and configure network devices (firewalls, routers, switches, wireless access points)
Provide advanced support for Microsoft 365, Teams, SharePoint, and OneDrive
Administer and troubleshoot remote monitoring and management (RMM) tools (e.g., ConnectWise Automate and ConnectWise Manage)
Install, configure, and support backup solutions (e.g., Veeam)
Support cybersecurity tools including Fortinet, Sophos, Barracuda firewalls/endpoint protection
Perform patch management, system updates, and preventive maintenance
Provide occasional client support in the Dallas/Fort Worth metroplex

What we offer

Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverage
De minimis and allowances
Attendance bonus
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

IT Helpdesk

At Jewish Care, we’re on an exciting journey to transform how we work through di...

Location

United Kingdom , London

Salary:

34500.00 GBP / Year

Jewish Care

Expiration Date

December 31, 2025

Requirements

At least 2 years in an IT Helpdesk or technical support role
Strong understanding of Microsoft 365
Familiarity with ITIL processes and service management
Excellent communication, problem-solving, and organisational skills
Ability to explain technical issues clearly to non-technical users
Dependable, customer-focused, and proactive in finding solutions

Job Responsibility

Act as the first point of contact for IT support requests – in person, by phone, email, and through the helpdesk system
Diagnose and troubleshoot hardware, software, and network issues — both onsite and remotely
Provide clear updates and communication to end users, ensuring a high level of customer satisfaction
Escalate complex issues to senior IT staff as required, while maintaining oversight of progress
Support cybersecurity and data protection practices under the guidance of the IT Security & Risk Manager
Work in line with ITIL best practice, meeting SLAs and ensuring efficient and compliant service delivery
Collaborate with IT colleagues across campuses and the Digital Support Hub to share knowledge and improve the overall IT experience

What we offer

Retail discount
24/7 access to a GP either online or on the phone
Access to Employee Assistance Programme providing confidential advice
Wellbeing hub with articles and support
4% employer pension contribution
Career development opportunities and access to online learning management system
Free DBS checks
Free uniforms for everyone required to wear one
Dedicated team break room
Free freshly prepared lunch

Fulltime

New

IT Helpdesk

At Jewish Care, we’re on an exciting journey to transform how we work through di...

Location

United Kingdom , Ilford

Salary:

34500.00 GBP / Year

Jewish Care

Expiration Date

December 31, 2025

Requirements

At least 2 years in an IT Helpdesk or technical support role
Strong understanding of Microsoft 365
Familiarity with ITIL processes and service management
Excellent communication, problem-solving, and organisational skills
Ability to explain technical issues clearly to non-technical users
Dependable, customer-focused, and proactive in finding solutions

Job Responsibility

Act as the first point of contact for IT support requests – in person, by phone, email, and through the helpdesk system
Diagnose and troubleshoot hardware, software, and network issues — both onsite and remotely
Provide clear updates and communication to end users, ensuring a high level of customer satisfaction
Escalate complex issues to senior IT staff as required, while maintaining oversight of progress
Support cybersecurity and data protection practices under the guidance of the IT Security & Risk Manager
Work in line with ITIL best practice, meeting SLAs and ensuring efficient and compliant service delivery
Collaborate with IT colleagues across campuses and the Digital Support Hub to share knowledge and improve the overall IT experience

What we offer

Retail discount
24/7 access to a GP either online or on the phone
Access to Employee Assistance Programme providing confidential advice
Wellbeing hub with articles and support
4% employer pension contribution
Career development opportunities and access to online learning management system
Free DBS checks
Free uniforms
Dedicated team break room
Free freshly prepared lunch

Fulltime

New

It helpdesk

At Jewish Care, we’re on an exciting journey to transform how we work through di...

Location

United Kingdom , Barnet

Salary:

34500.00 GBP / Year

Jewish Care

Expiration Date

December 31, 2025

Requirements

At least 2 years in an IT Helpdesk or technical support role
Strong understanding of Microsoft 365
Familiarity with ITIL processes and service management
Excellent communication, problem-solving, and organisational skills
Ability to explain technical issues clearly to non-technical users
Dependable, customer-focused, and proactive in finding solutions

Job Responsibility

Act as the first point of contact for IT support requests – in person, by phone, email, and through the helpdesk system
Diagnose and troubleshoot hardware, software, and network issues — both onsite and remotely
Provide clear updates and communication to end users, ensuring a high level of customer satisfaction
Escalate complex issues to senior IT staff as required, while maintaining oversight of progress
Support cybersecurity and data protection practices under the guidance of the IT Security & Risk Manager
Work in line with ITIL best practice, meeting SLAs and ensuring efficient and compliant service delivery
Collaborate with IT colleagues across campuses and the Digital Support Hub to share knowledge and improve the overall IT experience

What we offer

Retail discount
24/7 access to a GP either online or on the phone
Access to Employee Assistance Programme providing confidential advice
Wellbeing hub
4% employer pension contribution
Career development opportunities and access to online learning management system
Free DBS checks for Care Home Workers
Free uniforms for everyone required to wear one
Dedicated team break room
Free freshly prepared lunch

Fulltime

New

IT Helpdesk

At Jewish Care, we’re on an exciting journey to transform how we work through di...

Location

United Kingdom , Stanmore

Salary:

34500.00 GBP / Year

Jewish Care

Expiration Date

December 31, 2025

Requirements

At least 2 years in an IT Helpdesk or technical support role
Strong understanding of Microsoft 365
Familiarity with ITIL processes and service management
Excellent communication, problem-solving, and organisational skills
Ability to explain technical issues clearly to non-technical users
Dependable, customer-focused, and proactive in finding solutions

Job Responsibility

Act as the first point of contact for IT support requests – in person, by phone, email, and through the helpdesk system
Diagnose and troubleshoot hardware, software, and network issues — both onsite and remotely
Provide clear updates and communication to end users, ensuring a high level of customer satisfaction
Escalate complex issues to senior IT staff as required, while maintaining oversight of progress
Support cybersecurity and data protection practices under the guidance of the IT Security & Risk Manager
Work in line with ITIL best practice, meeting SLAs and ensuring efficient and compliant service delivery
Collaborate with IT colleagues across campuses and the Digital Support Hub to share knowledge and improve the overall IT experience

What we offer

Retail discount
24/7 access to a GP either online or on the phone
Access to Employee Assistance Programme providing confidential advice
Wellbeing hub
4% employer pension contribution
Career development opportunities and access to online learning management system
Free DBS checks
Free uniforms
Dedicated team break room
Free freshly prepared lunch

Fulltime

New

Junior System/Network Administrator

We are seeking a Junior System/Network Administrator with IT Helpdesk responsibi...

Location

India , Hyderabad

Salary:

Not provided

RADcube

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related discipline
2+ years of experience in system administration, network support, or helpdesk support roles
Solid understanding of Windows OS, desktop administration, and common enterprise applications
Experience with networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi
Familiarity with Active Directory, O365 administration, and remote support tools
Ability to diagnose issues logically and provide prompt resolutions
Strong customer service, communication skills, and teamwork mindset

Job Responsibility

Deliver first-level technical support to employees via phone, email, and ticketing systems
Troubleshoot and resolve issues related to operating systems, hardware, software, and peripherals
Monitor system and network performance to ensure secure and stable operations
Assist with installation, configuration, and maintenance of desktops, servers, switches, routers, and Wi-Fi access points
Manage user accounts, access permissions, and group policies (Active Directory, O365)
Support LAN/WAN connectivity issues, IP configuration, DNS/DHCP queries, and VPN access
Perform OS updates, security patching, antivirus monitoring, and backup support activities
Maintain accurate documentation of assets, incidents, system configurations, and support procedures
Coordinate issue escalations with senior system/network administrators
Prepare workstations and IT access for new hires and support equipment refreshes

Fulltime

New

Systems Administrator

Premium Health is looking for outstanding Helpdesk candidates for our Informatio...

Location

United States , Brooklyn

Salary:

85000.00 - 110000.00 USD / Year

Premium Health

Expiration Date

Until further notice

Requirements

2-3 years of experience
self-driven
Windows 10 Enterprise management and deployment
TCP/IP Networking/Routing basics
Active Directory
Office/Microsoft 365
IT Documentation
Takes responsibility and follows through on issues to closure and root cause resolution
Critical thinking and problem solving

Job Responsibility

Install, configure, and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer facing services
Provide first and second level help desk / desktop support for all IT related technical problems and services
Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies
Maintain departmental records in a timely and accurate manner for all IT assets in accordance with Premium Health policies and procedures
Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization
Participate in the evaluation of new products and technologies

What we offer

Paid time Off, Medical, Dental and Vision plans, Retirement plans
Public Service Loan Forgiveness (PSLF)
Paid overtime
Opportunity for remote work for up to 20% of scheduled hours

Fulltime

Level 2 Helpdesk Technical Support

ThreatLocker

Location:
United States, Orlando

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 13, 2025

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 13, 2025

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