Level 2 Helpdesk Support Job at STAFFVIRTUAL (Cebu City)

Helpdesk Level 2

As a Help Desk Agent – Level 2 you will provide 2nd level support to our admin a...

Location

Australia , Bendigo

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

An eagerness to learn and grow in a purpose-driven organisation
A clear communicator who thrives in a collaborative environment
Excellent customer service skills
Previous helpdesk experience is essential with enterprise experience highly regarded
A strong understanding of the Windows operating system and Microsoft Office Suite
Experience in onboarding/offboarding and access management
IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are highly regarded
Have strong problem-solving skills to quickly assess situations, analyse information, and develop solutions to resolve technical issues
Attention to detail
Effective time management skills

Job Responsibility

Troubleshoot basic technical problems reported by users
Receive, log, and manage support tickets in an enterprise ticketing system
Communicate with users to gather information about their technical issues, provide updates on the status of their tickets, and offer guidance on resolving common problems
Contribute to building and updating a knowledge base by documenting solutions to frequently encountered issues
Provide excellent customer service by being patient, empathetic, and able to explain technical concepts in a clear and understandable manner to users with varying levels of technical expertise
Create training materials and documentation for users to help them become more self-sufficient in solving common technical problems

What we offer

Support of a national IT team
Career growth and progression options across multiple business lines
Employee benefits: Discounted health insurance, wellbeing program, purchased annual leave
A flexible and inclusive work environment
Opportunities for professional development
A chance to make a meaningful impact in the therapy services sector

Fulltime

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Senior Customer Support Specialist

Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer service or helpdesk role
Proven ability to troubleshoot and support customers using software applications
Must have excellent listening and communication skills (written and verbal) with the ability follow instructions
Highly organized with good analytical problem-solving abilities
Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers
Ability to multi-task in a fast-paced constantly evolving workplace
Candidates must be eligible to work in the US for any employer

Job Responsibility

Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service
Provide outstanding customer service to both internal and external customers
Thoroughly document findings, next steps, and learnings in tickets
Contribute to team documentation to facilitate knowledge sharing
Actively manage assigned tickets to ensure adherence to SLA’s
Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed
Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues
Deliver and perform against position and team performance metrics
Work with cross functional teams to research and resolve customer issues
Collaborate on issue resolution and escalate issues requiring technical resources

New

Client Support Operator - Level 2

The Client Support Operator Level 2 provides advanced technical support, assisti...

Location

Taiwan , Taipei

Salary:

Not provided

Sportradar

Expiration Date

Until further notice

Requirements

2+ years of experience in technical support, IT helpdesk, or a related role
Strong troubleshooting skills in software, tools, and system diagnostics
Experience with ticketing systems (e.g., Freshdesk, Salesforce, Jira)
Familiarity with SQL queries, APIs, and scripting (preferred but not required)
Excellent problem-solving and communication skills
Ability to work independently and handle multiple priorities in a fast-paced environment
Experience in the Betting & Gaming industry is a plus

Job Responsibility

Provide second-level technical support via email & chat, handling escalations from Level 1
Diagnose and troubleshoot into more advanced tickets
Collaborate with Level 3 support, engineering, and product teams to resolve complex cases
Maintain detailed documentation of customer interactions, troubleshooting steps, and solutions
Contribute to the development of technical documentation and knowledge base articles

What we offer

Flexible working hours, with occasional weekend shifts, ensuring continuous support while maintaining work-life balance

Fulltime

Junior System/Network Administrator

We are seeking a Junior System/Network Administrator with IT Helpdesk responsibi...

Location

India , Hyderabad

Salary:

Not provided

RADcube

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related discipline
2+ years of experience in system administration, network support, or helpdesk support roles
Solid understanding of Windows OS, desktop administration, and common enterprise applications
Experience with networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi
Familiarity with Active Directory, O365 administration, and remote support tools
Ability to diagnose issues logically and provide prompt resolutions
Strong customer service, communication skills, and teamwork mindset

Job Responsibility

Deliver first-level technical support to employees via phone, email, and ticketing systems
Troubleshoot and resolve issues related to operating systems, hardware, software, and peripherals
Monitor system and network performance to ensure secure and stable operations
Assist with installation, configuration, and maintenance of desktops, servers, switches, routers, and Wi-Fi access points
Manage user accounts, access permissions, and group policies (Active Directory, O365)
Support LAN/WAN connectivity issues, IP configuration, DNS/DHCP queries, and VPN access
Perform OS updates, security patching, antivirus monitoring, and backup support activities
Maintain accurate documentation of assets, incidents, system configurations, and support procedures
Coordinate issue escalations with senior system/network administrators
Prepare workstations and IT access for new hires and support equipment refreshes

Fulltime

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Specialist, ETS Helpdesk (System Administrator II)

Start with customer, end with customer; Own it End-to-End in technical capabilit...

Location

Malaysia , Bangsar South

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices
Great team player who knows how to solve complex issues in conjunction with subject matter experts
ITIL, CompTIA A+ or relevant professional certifications are highly desirable
Ability to work independently and own problems end-to-end
High service orientation and customer skills
Ability to work under pressure and tight deadlines
Excellent verbal and communication skills
An individual who pays attention to details
At least deep knowledge in one or more of the following areas: JIRA & Confluence usage
Configuration management through KACE deployment

Job Responsibility

Able to work independently to ensure our internal users have their IT issues resolved
Communicate to users via chat/f2f/emails to determine the nature of any problems they encounter
Lead the Onboarding and Offboarding activities and processes end to end
Investigating, diagnosing and solving computer software and hardware independently with minimal supervision
Setting up accounts for staff, ensuring that all platforms used by the company are installed
Maintain and outperform KPIs/OKRs/SLAs and CSAT scores
Business travel may be required within local markets
Administration, planning and installation of Windows and Mac systems
Installing and configuring computer hardware, software, printers, door access and CCTV
Basic network troubleshooting

Fulltime

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Level 2 Helpdesk Support

STAFFVIRTUAL

Location:
Philippines , Cebu City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 12, 2025

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Level 2 Helpdesk Support

STAFFVIRTUAL

Location:Philippines , Cebu City

Category:IT - Administration

Contract Type:Not provided

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Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 12, 2025

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Location:
Philippines , Cebu City

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
December 12, 2025