Level 2 Helpdesk Support Jobs

Level 2 Helpdesk Support

STAFFVIRTUAL

Location:
Philippines, Cebu City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Serve as an escalation point for Level 1 helpdesk and provide advanced troubleshooting
Support client infrastructure including Windows desktops, laptops, servers, and mobile devices
Manage issues related to Active Directory, DNS/DHCP, Exchange/Office 365, and Azure/Entra ID
Troubleshoot and configure network devices (firewalls, routers, switches, wireless access points)
Provide advanced support for Microsoft 365, Teams, SharePoint, and OneDrive
Administer and troubleshoot remote monitoring and management (RMM) tools (e.g., ConnectWise Automate and ConnectWise Manage)
Install, configure, and support backup solutions (e.g., Veeam)
Support cybersecurity tools including Fortinet, Sophos, Barracuda firewalls/endpoint protection
Perform patch management, system updates, and preventive maintenance
Provide occasional client support in the Dallas/Fort Worth metroplex
Document all work in the PSA system (ConnectWise Manage and PassPortal)

Requirements:

2-4 years of IT support experience, preferably in an MSP environment
Strong knowledge of Windows 10/11, Windows Server 2016/2019/2022
Proficiency with Microsoft 365 administration
Experience troubleshooting LAN/WAN, firewalls, and VPNs
Familiarity with RMM and PSA tools (ConnectWise)
Excellent troubleshooting and problem-solving skills
Strong written and verbal communication skills
Customer-first mindset with the ability to explain technical concepts to non-technical users

Nice to have:

Microsoft certifications (e.g., MCP, MCSA, MS-900, AZ-104)
CompTIA certifications (Network+, Security+, A+)
Experience with backup/disaster recovery solutions
Knowledge of advanced security frameworks and compliance (HIPAA, PCI, etc.)

What we offer:

Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverage
De minimis and allowances
Attendance bonus
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture

Additional Information:

Job Posted:
December 12, 2025

Work Type:

Remote work

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