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Level 2 Engineer

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Solas IT Recruitment

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Location:
Ireland , Dublin 2

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

50000.00 EUR / Year
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Job Description:

The business is seeking a technically capable IT professional to operate at Level 2 support, acting as a key escalation point within the internal IT function. This position involves taking ownership of more complex issues, ensuring smooth day-to-day operations, and enhancing the overall effectiveness of IT services.

Job Responsibility:

  • Overseeing and prioritising support requests to ensure timely resolution in line with service expectations
  • Supporting and administering cloud platforms, including Microsoft 365 services such as collaboration, messaging, and document management tools
  • Maintaining both cloud and on-premise infrastructure, ensuring systems remain secure, stable, and efficient
  • Managing identity services and directory environments across hybrid setups
  • Supporting core networking components including connectivity, switching, and security infrastructure
  • Provisioning and maintaining end-user devices, ensuring optimal performance and user experience
  • Assisting with communication systems and ensuring their reliability
  • Producing and improving technical documentation to streamline processes and support knowledge sharing
  • Coordinating with external suppliers to resolve issues and maintain service quality
  • Participating in ongoing IT projects and contributing to continuous improvement initiatives

Requirements:

  • Several years of experience in IT support, including strong exposure at Level 2
  • Hands-on expertise with Microsoft 365 administration across core applications
  • Experience working with cloud platforms, particularly Azure-based services and endpoint management tools
  • Strong knowledge of directory services, user management, and policy configuration
  • Solid understanding of networking fundamentals such as IP addressing, DNS, DHCP, and firewalls
  • Experience supporting Windows Server environments
  • Proven ability to troubleshoot a wide range of technical issues across hardware, software, and networks
  • Strong communication skills, with the ability to explain technical matters clearly to non-technical users
  • Highly organised with the ability to manage multiple tasks effectively

Nice to have:

  • Exposure to IT service management tools and ticketing systems
  • Industry certifications (e.g., Microsoft, CompTIA, or similar)
  • Experience working within a consultancy, engineering, or professional services environment
What we offer:
  • Excellent salary package
  • Great benefits
  • Genuinely nice environment to work in
  • Culture promotes collaboration
  • Very good team environment
  • Clear opportunities for very good career progression

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
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