Level 1 Technical Support Specialist Job at IntelligentBee

Level 1 Technical Support Specialist - Multidisciplinary Projects

We are looking for proactive and adaptable Level 1 Technical Support Specialists...

Location

Salary:

Not provided

IntelligentBee

Expiration Date

Until further notice

Requirements

General knowledge of platform functionality (cloud-based access, use of APIs, integrations with other applications)
Database knowledge (basic SQL for simple queries)
Basic networking knowledge (connectivity issues, VPN, firewall)
Operating systems (Windows, macOS, Linux - user level)
Configuration of e-mail accounts (Outlook, Gmail, etc., account reset, password change, etc.)
Knowledge of at least 2 ticketing systems (Zendesk/Service Now/Jira, etc)
Understanding of internet of things
Basic scripting knowledge (basic understanding of errors)
English level: B2 min (verbal, written, spoken)
Troubleshooting skills

Job Responsibility

Provide first-line technical support for various SaaS platforms, applications, and IT systems
Manage multiple projects by quickly adapting to different tools, processes, and client environments
Handle incidents such as login issues, software errors, or connectivity problems
Perform basic troubleshooting, log analysis
Document technical solutions and contribute to internal knowledge bases for improved efficiency
Deliver exceptional customer service by maintaining professionalism and clear communication

Technical Support Specialist 1

The purpose of the Technical Support Specialist 1 (TSS-1) is to assist in resolv...

Location

United States , San Antonio

Salary:

20.00 - 25.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Microsoft SQL experience (1+ years)
CompTIA A+ or N+ preferred
Ability to communicate technical solutions/recommendations to a non-technical audience
Windows Server (2008+) and Desktop Administration (Win7+)
Networking topology, terminology, commands
IIS and Web Application Administration
Group Policies Terminology and Administration
Active Directory Administration
VMWare Terminology and Administration
Installing peripherals (Scanners, Printers...)

Job Responsibility

Customer Service Support 50%
Technical 40%
Administrative/Other 10%
Assist in resolving complex, time-sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians
Understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products
Provide support for inbound calls
Use phone and email for communication channels
Maintain high levels of data quality and integrity
Provide progress updates to customers
Document case notes

Fulltime

Technical Support Specialist Level 2 - VMware by Broadcom

Your job as a Technical Support Engineer providing support via email/telephone/r...

Location

Egypt , Cairo

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Excellent English language skills both written and verbal
2-3 years of experience working in IT customer support or similar roles
Good interpersonal communication and customer service skills
Strong aptitude for learning new technologies
Team player
Flexibility to adapt to changing demands
A thorough understanding of common networking protocols
Good understanding of vSphere, storage, networking, and troubleshooting techniques
Understanding of how virtual machines are created, cloned, and managed
Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD)

Job Responsibility

Provide troubleshooting support to VMware customers via phone, email, and Remote sessions
Replicate customer configurations as required to troubleshoot complex errors
Undertake to develop and maintain technical skills in selected products
Undertake training to achieve and maintain accreditation in selected products
Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults
Completely and accurately document all work activity in the customer support tracking system
Expanding knowledge to other products in addition to vSphere, such as vSAN, NSX, and VMware Cloud Director
Assisting Level 1 engineers with technical guidance and troubleshooting techniques
Demonstrate superb customer service skills
Embrace the team’s culture of knowledge sharing by documenting and linking all technical learnings

Fulltime

Level 1 Technical Support Agent

We are looking for a dedicated IT Support Technician to join our dynamic technic...

Location

Ireland , Dublin 2

Salary:

50000.00 EUR / Year

Solas IT Recruitment

Expiration Date

Until further notice

Requirements

Minimum 2-3 years’ experience in a corporate IT support or service desk role within a fast-moving environment
Proven ability to diagnose and resolve a wide array of technical issues efficiently
Strong communication skills, capable of explaining technical information clearly to non-technical users
Demonstrated commitment to going above and beyond to support end users and resolve issues
Ability to manage multiple tasks with attention to detail and ownership of responsibilities
Comfortable working both independently and as part of a collaborative team
Customer-focused approach with a dedication to maintaining high levels of user satisfaction
Flexibility to work varied shifts and participate in on-call rotation after an initial period

Job Responsibility

Provide prompt and effective support for end users, both remotely and onsite, across a range of hardware and software platforms
Troubleshoot and resolve diverse technical challenges involving Windows 10/11, macOS, iOS devices, and Microsoft 365 applications including Office, Exchange, and Teams
Assist with system configuration, maintenance, and problem resolution involving Active Directory, MDM solutions, endpoint protection, and service desk ticketing tools
Collaborate with technical support peers, infrastructure teams, and application specialists to escalate and address complex issues
Maintain accurate documentation of incident resolutions and contribute to the knowledge base
Support onboarding activities by assisting with new user setup and hardware inventory management
Follow established protocols and company policies to ensure consistent and professional service delivery
Provide excellent customer service with clear communication, ensuring user satisfaction and efficient problem resolution

Fulltime

Technical Support Specialist

Thunderbird is growing, and we’re looking for a Technical Support Specialist to ...

Location

Canada; United States

Salary:

Not provided

Mozilla

Expiration Date

Until further notice

Requirements

5+ years of technical support experience providing Level 1 and Level 2 troubleshooting for software products, web services, email systems, or IT environments
Hands-on experience troubleshooting email protocols and client configuration issues, including SMTP, IMAP, JMAP, and account setup workflows
Working knowledge of DNS fundamentals, including A, MX, and TXT records, as well as SPF, DKIM, and DMARC
Familiarity with Mozilla Thunderbird or comparable desktop email clients
5+ years of experience using Zendesk or a similar CRM, help desk, or ticketing platform
Strong troubleshooting skills and the ability to gather information, isolate variables, and resolve technical issues even when the initial information is incomplete
Excellent written communication skills, with the ability to explain technical concepts clearly to users with different levels of technical knowledge
Strong empathy, patience, and emotional intelligence when supporting frustrated or confused users
Experience engaging with users in public or semi-public support channels, such as forums, app store reviews, issue trackers, or user communities
A strong sense of ownership over support quality and the user experience

Job Responsibility

Manage technical support tickets from intake through resolution, with an initial focus on Thunderbird’s subscription products
Provide timely, thoughtful, and empathetic support that helps users feel heard, understood, and effectively supported
Troubleshoot Level 1 and Level 2 technical issues, including account setup, email configuration, SMTP, IMAP, JMAP, DNS, email authentication, and Thunderbird desktop client issues
Triage incoming requests to determine whether the issue is user error, configuration-related, a product bug, or a feature request
Escalate complex issues with clear reproduction steps, logs, environmental details, and user impact
Maintain accurate and complete support records in Zendesk or similar systems
Monitor and respond to technical questions in Thunderbird community forums
Monitor and respond to app store reviews, initially for Android and later for iOS
Identify recurring user pain points, documentation gaps, product confusion, and emerging trends across support channels
Share systemic issues with support leadership, product, engineering, or documentation teams so we can improve the experience for all users

What we offer

Fully remote work & schedule flexibility
Company-provided laptop
Annual bonus program
Monthly remote work stipend
Annual professional development stipend
Industry conferences
Company all-hands and team gatherings
24 days PTO per year (prorated)
Your birthday
Year-end company shutdown

Fulltime

Customer Technical Support Specialist

The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7,...

Location

Czechia , Prague

Salary:

Not provided

Teradata

Expiration Date

Until further notice

Requirements

Provide frontline support to Teradata global customers with a primary focus on the region of France
The candidate must possess native-level fluency in both written and spoken French
Excellent oral and written communications skills in English
1-3 years of Technical Support related experience
BA/BS in Computer Science or equivalent experience
Database and Operating System knowledge
Knowledge of Support Center procedures and troubleshooting protocols
Knowledge of UNIX, Linux, Windows, and other current operating systems

Job Responsibility

Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone
Accept and respond to incoming calls, incidents, and emails
Provide Initial problem triage and clarify problem definition
Track, monitor and maintain incident progress
Collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues
Apply search tools to identify previously developed solutions and recognize patterns and symptoms
Search knowledge bases for known solutions to known problems
Identification and management of duplicate incidents
Extract logs, dumps, error files from customer systems and analyze
Isolate problem area through problem recreation

Fulltime

Technical Support Specialist - Corporate

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Türkiye , Istanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

At least 1 years corporate customer management experience in fixed&mobile telecommunication
Fluent in English both verbal and written
Good understanding of fixed product and services
Good understanding of request management process
Good understanding of incident management process
Good understanding of IP networking technologies
Good level of troubleshooting abilities on ip networking environment
Cisco CCNA Certification or equivalent accreditation in ip networking
Excellent Problem solving skills
Good communication Skills

Job Responsibility

Answering calls and e-mails of mobile and fixed customers in its portfolio.(TOP200 customer)
To meet customer requests for information, transactions and complaints. To take the necessary actions to follow up on complaints and requests that cannot be resolved at first contact and to direct them to the relevant teams. Ensuring that the records are analyzed within the targeted periods. Regularly via outbound call
Conducting customer visits supported by invoice analyses, tariff details and reports for campaigns. Participating in the Sales Manager's customer visits, especially during retention periods.
Regularly calling for "healthcheck" and "debt reminder" via outbound call or e-mail.
To follow and implement all kinds of operationally new and changing processes, information and application changes. To follow the Atlas information platform appropriately and accurately. Giving feedback on deficiencies and errors.
To provide feedback to the management team by anticipating potential problems or dissatisfaction and potential opportunities in order to improve service quality and maximize customer satisfaction.
Introducing Metro Ethernet/RadioLink/Bulk & Fast Sms products to the customer via e-mail and outbound call and sending leads to the Sales Manager. In this context, actively using Red CRM.
Ensuring that documents are completed by tracking missing documents
Following and implementing company and department policies and procedures
To ensure that customers who want to close their lines keep their lines active by providing appropriate arguments in order to reduce our voluntary churn.

Technical Support Specialist

Fullpath is an AI-first tech company in the automotive space. This role is desig...

Location

United States

Salary:

55000.00 - 65000.00 USD / Year

Fullpath

Expiration Date

Until further notice

Requirements

At least 5 years of professional work experience with at least 1 year in troubleshooting for SaaS products and 1 year providing support to customers
Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)
Service-oriented approach with strong client-focused skills, comfortable making calls to customers
Team player with collaborative work style
Excellent time and tasks management
Problem-solver mindset
Excellent English verbal and written communication skills
Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity

Job Responsibility

Providing high quality customer support to Fullpath’s customers
Demonstrating exemplary customer service skills via inbound/outbound phone, email, and internal chats
Troubleshooting, manage, and resolve technical issues tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Zendesk
Collaborating with Tier 1 Lead and Tier 2 support to solve technical product issues while keeping in constant communication with the customer
Demonstrating a “can do” attitude to solve as many issues at your resolution level
Performing a variety of additional technical tasks on our customers’ accounts

What we offer

Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match

Fulltime

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Level 1 Technical Support Specialist

Job Description

Job Responsibility

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