CrawlJobs Logo

Level 1 Technical Support Specialist

IntelligentBee

Location Icon

Location:

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking an enthusiastic Level 1 Technical Support Specialist to join our growing blockchain technology team. The ideal candidate will be the first point of contact for users requiring technical assistance with our decentralized solutions, providing fast and effective support to ensure customer satisfaction.

Job Responsibility:

  • Provide frontline technical support to end-users, developers, and partners using blockchain platforms
  • Troubleshoot and resolve basic technical issues related to account access, wallet setup, transactions, smart contracts and platform navigation
  • Assist users with navigating cryptocurrency platforms such as wallets, exchanges, KYC and account management tools
  • Guide users in securely interacting with blockchain networks, including educating on cryptocurrency account security best practices (e.g., strong passwords, two-factor authentication, phishing awareness)
  • Utilize CRM platforms (e.g., Zendesk, Freshdesk) to track, document, and escalate customer issues effectively
  • Use knowledge bases to efficiently find solutions and document customer interactions, troubleshooting steps, and resolutions
  • Collaborate with internal teams, ensuring timely escalation of unresolved issues to higher-level support for advanced troubleshooting
  • Document customer interactions, solutions, and best practices to maintain a high-quality knowledge base
  • Provide proactive assistance by suggesting improvements to processes and enhancing customer support methods
  • Cover 24/7 shifts to ensure continuous support availability

Requirements:

  • Basic understanding of blockchain technology, cryptocurrencies, wallets, exchanges, and decentralized applications (dApps)
  • Familiarity with technical troubleshooting and identifying and resolving basic issues related to account access, transactions, and platform navigation
  • Knowledge of cryptocurrency security best practices (e.g., account protection, two-factor authentication, and phishing awareness)
  • Ability to use CRM platforms (e.g., Zendesk, Freshdesk) troubleshooting network issues and common technical issues
  • Experience with API testing tools (e.g., Postman) and/or basic command-line interface (CLI) usage
  • Strong attention to detail in documenting issues, solutions
  • Proactive and customer-centric mindset, with a passion for providing excellent customer service
  • Comfortable with 24/7 shift work
  • Fluent in English

Nice to have:

  • Basic understanding of programming languages like Java, Python, or TypeScript/JavaScript
  • Previous working experience with cryptocurrency platforms (e.g., wallets, exchanges) and their associated troubleshooting processes
  • Ability to learn and adapt to new technologies quickly in a dynamic and evolving industry
  • Ability to take the initiative in resolving issues and suggesting improvements for customer support processes

Additional Information:

Job Posted:
January 02, 2026

Icon
IntelligentBee - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Level 1 Technical Support Specialist

Level 1 Technical Support Agent

We are looking for a dedicated IT Support Technician to join our dynamic technic...
Location
Location
Ireland , Dublin 2
Salary
Salary:
50000.00 EUR / Year
solasit.ie Logo
Solas IT Recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2-3 years’ experience in a corporate IT support or service desk role within a fast-moving environment
  • Proven ability to diagnose and resolve a wide array of technical issues efficiently
  • Strong communication skills, capable of explaining technical information clearly to non-technical users
  • Demonstrated commitment to going above and beyond to support end users and resolve issues
  • Ability to manage multiple tasks with attention to detail and ownership of responsibilities
  • Comfortable working both independently and as part of a collaborative team
  • Customer-focused approach with a dedication to maintaining high levels of user satisfaction
  • Flexibility to work varied shifts and participate in on-call rotation after an initial period
Job Responsibility
Job Responsibility
  • Provide prompt and effective support for end users, both remotely and onsite, across a range of hardware and software platforms
  • Troubleshoot and resolve diverse technical challenges involving Windows 10/11, macOS, iOS devices, and Microsoft 365 applications including Office, Exchange, and Teams
  • Assist with system configuration, maintenance, and problem resolution involving Active Directory, MDM solutions, endpoint protection, and service desk ticketing tools
  • Collaborate with technical support peers, infrastructure teams, and application specialists to escalate and address complex issues
  • Maintain accurate documentation of incident resolutions and contribute to the knowledge base
  • Support onboarding activities by assisting with new user setup and hardware inventory management
  • Follow established protocols and company policies to ensure consistent and professional service delivery
  • Provide excellent customer service with clear communication, ensuring user satisfaction and efficient problem resolution
  • Fulltime
Read More
Arrow Right

Help Desk Support Specialist

The Help Desk Support Specialist provides technical assistance and support to en...
Location
Location
United States , Colorado Springs
Salary
Salary:
21.00 - 27.00 USD / Hour
chickasaw.com Logo
Chickasaw Nation Industries, Inc (CNI)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • The ability to obtain, maintain and access classified information at the Secret level
  • Must possess Security+ certification
  • High school diploma or general education degree (GED) and a minimum of one to two (1–2) years relevant experience and/or training, or equivalent combination of education/experience
Job Responsibility
Job Responsibility
  • Supports onboarding by validating network access
  • Ensures all requirements are met by end user while in processing to allow for network access
  • Provides direct, indirect, logical and physical support for all user’s IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
  • Troubleshoots devices when faults are encountered
  • Documents all faults encountered and remediation of faults
  • Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
  • Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller
  • Issues IT equipment to user groups and train the groups on proper usage
  • Patches and keeps machines updated with the most up-to-date patches
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Company Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401(K) Immediate Vesting
  • Professional Development Assistance
  • Legal Aid Assistance Program
  • Family Planning / Fertility Assistance
  • Personal Time Off
  • Fulltime
Read More
Arrow Right

IT Support Specialist II

The IT Support Specialist II will provide advanced end-user technical support, m...
Location
Location
United States , Milpitas
Salary
Salary:
32.00 - 38.00 USD / Hour
trace3.com Logo
Trace3
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • Associate’s degree or Bachelor’s degree in IT-related field preferred
  • A minimum of 3 years in IT support, with at least 2 years in Tier 2 / advanced support or escalation role
  • Proven experience troubleshooting and resolving complex technical issues across hardware, software, networking, and cloud platforms
  • Experience supporting enterprise environments with 200+ users preferred
  • Relevant certifications strongly preferred (CompTIA A+, Network+, Microsoft Certified: Endpoint Administrator, M365 Fundamentals, or SharePoint Specialist)
  • Proficiency in Windows and macOS administration, including advanced troubleshooting and configuration
  • Strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive)
  • Hands-on experience with ServiceNow or equivalent ITSM platform for incident, request, and asset management
  • Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting)
Job Responsibility
Job Responsibility
  • Coordinate and track the full laptop replacement lifecycle from initiation to completion
  • Continuously follow up with individuals who have not returned replacement laptops within required timelines
  • Update ticketing systems with status changes, return confirmations, and escalation notes
  • Maintain accurate hardware inventory and return tracking records
  • Escalate unresolved or non-compliant cases to IT leadership promptly
  • Perform imaging, configuration, deployment, and decommissioning of hardware using MDM tools (Intune, JAMF, etc.)
  • Serve as the escalation point for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems
  • Resolve complex incidents related to Windows, macOS, Office 365, VPN, and business-critical applications
  • Leverage ServiceNow for incident, request, and asset management, ensuring accurate documentation and timely resolution of all tickets
  • Document advanced resolutions and knowledge base articles for Tier 1 reference
What we offer
What we offer
  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture
  • Work-life balance and generous paid time off
  • Fulltime
Read More
Arrow Right

IT Help Desk Specialist

A leading technology solutions provider in the engineering software industry is ...
Location
Location
United States , Westmont
Salary
Salary:
65000.00 - 95000.00 USD / Year
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate degree in Computer Science, Information Technology, or equivalent work experience
  • DataClear Certification (or equivalent recognized data-security credential) required
  • Minimum 1 year of technical support or help-desk experience
  • Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS)
  • Excellent customer service and ability to explain technical concepts to non-technical users
  • Ability to lift and carry IT equipment up to 50 lbs.
Job Responsibility
Job Responsibility
  • Serve as first-line technical support for on-site and remote employees across the U.S. and international offices
  • Troubleshoot and resolve hardware, software, network, and infrastructure issues
  • Configure, deploy, and track desktops, laptops, and peripherals
  • Manage user onboarding/offboarding, hardware procurement, and system documentation
  • Provide user training and create support resources
  • Collaborate with vendors and internal stakeholders to maintain high service levels.
What we offer
What we offer
  • Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing
  • Generous paid time off, holidays, and parental leave
  • Flexible work options
  • Professional growth and development opportunities.
  • Fulltime
Read More
Arrow Right
New

Biomedical Engineer (Clinical Specialist)

Location
Location
United States , Baltimore
Salary
Salary:
65000.00 - 85000.00 USD / Year
brainlab.com Logo
Brainlab
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
  • 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
  • 1-2 years minimum sales experience with healthcare company preferred
  • Knowledge of surgical procedures, anatomy and medical terminology preferred
  • Proficient in the use of PC software applications including Microsoft Office
  • Self-motivated, detail oriented and a proven history of ability to make independent decisions
Job Responsibility
Job Responsibility
  • Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage
  • Manage and maintain install base, including basic 3rd Party integrations
  • Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation
  • Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
  • Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
  • Manage the process of driving customer utilization, especially via unique workflows and special applications
  • Act as escalation point for clinical regional issues
  • Direct and assist Radiology staff in performing necessary scans prior to surgery
  • Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services
  • Develop and conduct training programs for hospital staff enabling them to implement in-house training
What we offer
What we offer
  • medical
  • dental
  • life
  • LTD
  • STD
  • matching 401k
  • Fulltime
Read More
Arrow Right
New

Biomedical Engineer (Clinical Specialist)

Location
Location
United States , Chattanooga
Salary
Salary:
65000.00 - 85000.00 USD / Year
brainlab.com Logo
Brainlab
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
  • 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
  • 1-2 years minimum sales experience with healthcare company preferred
  • Knowledge of surgical procedures, anatomy and medical terminology preferred
  • Proficient in the use of PC software applications including Microsoft Office
  • Self-motivated, detail oriented and a proven history of ability to make independent decisions
Job Responsibility
Job Responsibility
  • Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage
  • Manage and maintain install base, including basic 3rd Party integrations
  • Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation
  • Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
  • Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
  • Manage the process of driving customer utilization, especially via unique workflows and special applications
  • Act as escalation point for clinical regional issues
  • Direct and assist Radiology staff in performing necessary scans prior to surgery
  • Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services
  • Develop and conduct training programs for hospital staff enabling them to implement in-house training
What we offer
What we offer
  • business casual environment
  • competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits
  • Fulltime
Read More
Arrow Right
New

Biomedical Engineer (Clinical Specialist)

Location
Location
United States , Rochester
Salary
Salary:
65000.00 - 85000.00 USD / Year
brainlab.com Logo
Brainlab
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
  • 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
  • 1-2 years minimum sales experience with healthcare company preferred
  • Knowledge of surgical procedures, anatomy and medical terminology preferred
  • Proficient in the use of PC software applications including Microsoft Office
  • Self-motivated, detail oriented and a proven history of ability to make independent decisions
Job Responsibility
Job Responsibility
  • Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage
  • Manage and maintain install base, including basic 3rd Party integrations
  • Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation
  • Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
  • Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
  • Manage the process of driving customer utilization, especially via unique workflows and special applications
  • Act as escalation point for clinical regional issues
  • Direct and assist Radiology staff in performing necessary scans prior to surgery
  • Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services
  • Develop and conduct training programs for hospital staff enabling them to implement in-house training
What we offer
What we offer
  • business casual environment
  • competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits
  • Fulltime
Read More
Arrow Right

Level 2 Microsoft 365 Specialist

Inetum is looking for a dedicated Level 2 Microsoft 365 Specialist to join our t...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years' experience in a similar Microsoft 365-focused role
  • Bachelor’s degree in Computer Science or equivalent
  • Strong hands-on expertise in Microsoft 365 services: Teams, SharePoint, OneDrive, Exchange Online
  • Experience with Microsoft Intune for device and application management
  • Background in Enterprise Data Management and data governance solutions
  • Proficiency in PowerShell scripting for automation and customization
  • Knowledge of UX principles and accessibility standards
  • Ability to bridge technical solutions with real user needs
  • Strong communication skills for training and support
  • Fluent in English (B2–C1 level)
Job Responsibility
Job Responsibility
  • Troubleshoot and resolve escalated issues across Microsoft 365 apps including Teams, OneDrive, SharePoint, and Exchange Online
  • Collaborate with Level 1 support teams to resolve complex user concerns
  • Deliver tailored training sessions, guides, and resources to improve user confidence and productivity
  • Promote adoption of new features by showing their real-world applications in daily workflows
  • Collect and analyze user feedback to identify trends and areas for improvement
  • Configure and optimize Microsoft 365 tools to meet specific organizational and team needs
  • Implement accessibility features and promote inclusive software usage
  • Enhance team collaboration by ensuring seamless integration of Microsoft 365 apps
  • Maintain up-to-date documentation of configurations, best practices, and recurring issue resolutions
  • Work closely with infrastructure teams (Network, Wintel, Security) and stakeholders to align tools with business needs
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy