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Solas IT Recruitment Logo Solas IT Recruitment · IT - Administration

Level 1 Technical Support Agent

Ireland, Dublin 2 Employment contract 50000.00 EUR / Year · Job Posted December 24, 2025
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Job Description

We are looking for a dedicated IT Support Technician to join our dynamic technical support team. The successful candidate will deliver comprehensive end-user support in a fast-paced corporate environment, ensuring smooth operation and timely resolution of technical issues. This role includes on-call responsibilities and shift work, including early mornings and late evenings.

Job Responsibility

  • Provide prompt and effective support for end users, both remotely and onsite, across a range of hardware and software platforms
  • Troubleshoot and resolve diverse technical challenges involving Windows 10/11, macOS, iOS devices, and Microsoft 365 applications including Office, Exchange, and Teams
  • Assist with system configuration, maintenance, and problem resolution involving Active Directory, MDM solutions, endpoint protection, and service desk ticketing tools
  • Collaborate with technical support peers, infrastructure teams, and application specialists to escalate and address complex issues
  • Maintain accurate documentation of incident resolutions and contribute to the knowledge base
  • Support onboarding activities by assisting with new user setup and hardware inventory management
  • Follow established protocols and company policies to ensure consistent and professional service delivery
  • Provide excellent customer service with clear communication, ensuring user satisfaction and efficient problem resolution

Requirements

  • Minimum 2-3 years’ experience in a corporate IT support or service desk role within a fast-moving environment
  • Proven ability to diagnose and resolve a wide array of technical issues efficiently
  • Strong communication skills, capable of explaining technical information clearly to non-technical users
  • Demonstrated commitment to going above and beyond to support end users and resolve issues
  • Ability to manage multiple tasks with attention to detail and ownership of responsibilities
  • Comfortable working both independently and as part of a collaborative team
  • Customer-focused approach with a dedication to maintaining high levels of user satisfaction
  • Flexibility to work varied shifts and participate in on-call rotation after an initial period
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