Level 1 Technical Support Agent Jobs

Customer Support Agent

Our Customer Support Team is here to deliver first-class support in a simple, ef...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

1 year of experience in technical customer support
1+ years of experience providing online customer support in English, preferably in a SaaS environment or a tech company
Excellent spoken and written English
The ability to communicate technical topics to customers and coworkers simply and clearly in English via email, chat, and/or phone
Quality-driven people with a passion for creating extraordinary customer experiences while being able to help their team achieve efficiency and productivity objectives
The ability to use support platforms such as Zendesk
Experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the product/development team, and resolution
Prior experience working with tech teams like developers/engineers and QA
Prior experience troubleshooting technical issues that can arise on web apps, mobile apps, local software, and web extensions

Job Responsibility

Respond to B2C and B2B customers' questions rapidly and clearly
Provide technical support towards account/login/billing-related issues
Take ownership of solving a wide range of customer queries that come through email, chat, and social media with effective probing, and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Reach for productivity and quality KPIs aligned with the team goals by resolving all questions and concerns
Play a big role in sharing relevant feedback with the product team
Help update/create content for our internal knowledge base and our help centre
Test and reproduce issues to troubleshoot and help the Dashlane product team identify and fix bugs
Be the voice of our customers: raise their concerns or new feature requests/feedback to our product and engineering team
Work closely with the Level 2 and Level 3 support teams to improve overall product knowledge, and to escalate more complex issues

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Head of Customer Operations

We’re looking for a Head of Customer Operations to lead and scale our multi-tier...

Location

Spain , Barcelona

Salary:

Not provided

Spendesk

Expiration Date

Until further notice

Requirements

7+ years of experience in customer support or customer operations roles
3+ years in a senior management position
Experience leading both outsourced and internal Customer Care and Technical Support teams, including direct management of Team Leads
Proven ability to mentor and develop leaders, creating career paths and enabling high performance at every level
Strong track record of designing and implementing scalable, metrics-driven support processes
Experience in SaaS, fintech, or financial services preferred
Familiarity with support automation, AI tools, and CRMs (e.g., Intercom, JIRA, Salesforce Service Cloud)
Excellent communication and stakeholder management skills, comfortable working cross-functionally with technical and compliance teams
Fluent in English

Job Responsibility

Build, scale, and mentor a high-performing Level 1–3 support organisation (frontline agents, technical specialists, and escalation managers)
Manage, coach, and develop Customer Care and Technical Support Team Leads, fostering a culture of ownership, accountability, and continuous improvement
Develop and execute a multi-channel support strategy leveraging automation, AI, and self-service to drive efficiency and satisfaction
Own customer support KPIs, including CSAT, response times, resolution SLAs, NPS, and ticket backlog
Implement a smart and comprehensive triage mechanism for all customer requests, allowing to steer and monitor performance and drive customer satisfaction
Define and implement robust SLAs and escalation paths with clear ownership and accountability across teams
Monitor and report on support performance, identifying trends and proactively driving improvements
Ensure full coverage across European time zones, languages, and customer segments
Partner closely with Engineering to ensure timely resolution of technical issues
Collaborate with Compliance, Risk, and Payment teams to manage regulated incidents and ensure a consistent, compliant customer experience

What we offer

Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year)
Alan health insurance (fully covered by Spendesk)
Meal vouchers through Edenred (€6 per working day)
100% reimbursement on public transportation subscription
Access to Moka.care for emotional and mental health wellbeing
28 days of holidays
Latest Apple equipment
Great office snacks to fuel your day

Fulltime

AI Engineering Manager - Internal AI Agent

We are looking for an AI Engineering Manager to drive Mirakl's internal AI trans...

Location

France , Paris

Salary:

Not provided

Mirakl

Expiration Date

Until further notice

Requirements

7+ years of experience in AI/ML or software engineering
Proven track record building AI agents using LLMs, RAG, MCP and related technologies
Strong technical proficiency in Python and multiple programming languages, with architectural design experience
Production deployment expertise - you've shipped AI solutions to real users
Technical pragmatism - ability to match the right technology to the use case
Curiosity and continuous learning - you stay current with AI/ML trends
1+ years experience as a Lead or management roles (team management or technical leadership)
Strong leadership skills - you inspire and develop high-performing engineering teams
Cross-functional stakeholder management - you build relationships and excel at working with all organizational levels & functions
Strong communication & presentation skills - in both English and French

Job Responsibility

Partner closely with Mirakl teams & leadership to identify & prioritize opportunities, redesign workflows around AI agents, and drive adoption at scale
Lead and mentor a team of cross-functional AI engineers, defining your team’s roadmap to support strategic AI initiatives
Build advanced Mirakl-specific AI agents centrally, owning the complete delivery cycle from discovery to production deployment and operations
Foster organization-wide AI adoption by animating internal communities, providing self-service tools, training & support to empower teams as autonomous AI builders
Establish & scale technical standards & stack to ensure secure, compliant & high-quality deliverables across all internal AI projects
Explore emerging AI paradigms, evaluate new tools and technologies, and maintain active technology watch

New

Sr Wlan Software Engineer

Belden is seeking a highly skilled wireless embedded software professional in ou...

Location

United States , Santa Clara; Chicago

Salary:

158600.00 - 220300.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

Bachelors degree in Computer Science, Software Engineering, Computer Engineering or equivalent
15 years experience with embedded C/C++ software development on linux
10 years experience in wireless 802.11 driver and product development
10 years experience Wireless network debugging
10 years experience interfacing with low level WiFi drivers
In depth knowledge of WiFi standards and architecture
Proven ability to manage / work on multiple projects in parallel

Job Responsibility

Participate in troubleshooting and triaging of issues to drive towards root cause identification and resolution
Implement code changes, document, unit test, and participate in code reviews
Design and create unit test conditions and scripts to address business and technical use cases
Develop new product features
Collaborate with the engineering team to propose solutions
Innovate and use existing tools and techniques to perform wireless network debugging
Document, track and communicate issue status and resolution as appropriate, using Jira
Experience with wireless test environments and equipment
Evaluate documentation associated to wireless communication industry
Evaluate development activities (own and others) to provide guidance and process improvements

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

New

Director, Strategy - Technology Research

As the Technology Landscape Researcher Leader, you will lead a team of strategic...

Location

United States , Santa Clara

Salary:

160000.00 - 200000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

Proven experience leading a strategic technology scouting or corporate innovation research function
Expertise in identifying, qualifying, and assessing the business impact of emerging Horizon 3 technologies
A strong background in analyzing technology trends and their relevance to specific industry verticals
Demonstrated ability to facilitate large-scale, cross-functional innovation workshops or events
Excellent leadership skills with the ability to guide a team in translating abstract technological signals into concrete business opportunities

Job Responsibility

Lead and mentor a team of researchers to identify and qualify Horizon 3 technologies from external sources like startups, academia, and competitors
Oversee the analysis and assessment of the relevance and potential impact of new technologies on Belden’s priority business verticals
Facilitate the Global Technology Radar Event, ensuring all Belden functions have an opportunity to contribute to our technology roadmap
Drive the initial contextualization of new technologies to build the pipeline of potential Horizon 3 opportunities
Collaborate with cross-functional teams to support technology communications, patent applications, and market readiness assessments

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

New

Sales Engineer

The role of a Sales Engineer at AMS is to deeply understand our highly technical...

Location

United States , Knoxville

Salary:

Not provided

Analysis and Measurement Services

Expiration Date

Until further notice

Requirements

Holds a bachelor’s degree from an accredited institution, ideally in engineering, another technical discipline, or a closely related field
Demonstrates the ability to learn and communicate complex technical concepts with clarity and credibility to both internal teams and external clients
Brings a track record of reliability, integrity, and professionalism, with evidence of long-term commitment and progression in prior roles
Is willing and able to travel 6–8 times per year (approximately four days per trip) for field services testing at nuclear power plants and for business development activities
Complies with applicable company policies, quality and safety standards, and all administrative directives
Shows a strong work ethic, a genuine interest in helping customers solve problems, a collaborative spirit toward colleagues and partners, and a desire to contribute to the long-term success and reputation of the company
U.S. citizenship is required to meet federal compliance and security-access regulations

Job Responsibility

Develop deep knowledge of AMS technologies and services through hands-on field testing and plant trips
Serve as the technical bridge between customers and internal teams, helping define project scopes, gather requirements, and translate customer needs into clear proposals
Own day-to-day customer relationships through calls, emails, follow-ups, and proactive account management
Develop and deliver compelling sales and technical presentations that clearly communicate AMS capabilities and demonstrate solution value
Collaborate with engineering and operations teams to develop proposals and quotes, reviewing procedures and ensuring accuracy in scope, assumptions, and pricing
Advance sales opportunities through the pipeline by identifying risks and gaps, coordinating next steps, and partnering with the Sales and Business Development team on new business

What we offer

Generous employer contributions toward comprehensive health, dental, vision, life, and disability insurance
401(k) with generous employer matching contributions
Four weeks annual vacation plus at least 10 paid holidays per year
Professional Development – AMS is committed to your growth technically and as a sales professional
Career Growth – Annual salary reviews, raises, and advancement opportunities

Fulltime

New

Field Services Technician

As a Field Services Technician on the Cable Testing & Technical Services Team, y...

Location

United States , Knoxville

Salary:

Not provided

Analysis and Measurement Services

Expiration Date

Until further notice

Requirements

Associate degree in electronics, or equivalent technical training such as military instruction, or hands-on experience in field services, instrumentation, electrical systems, or related maintenance work
Prior travel experience and eagerness to travel extensively (90–110 days annually)
Hands-on technical skills, including ability to read electrical schematics, use multimeters and lab equipment, solder, and troubleshoot electronic systems
mechanical aptitude and strong manual dexterity
Professional communication with strong customer-service orientation
Strong work ethic, reliability, and stability
U.S. citizenship required

Job Responsibility

Travel to assigned locations as needed to perform field service work
Apply technical background to learn and carry out specialized testing, maintenance, or service activities
Communicate clearly and professionally with internal stakeholders and external partners
Work cooperatively with team members
Provide an orderly, safe, and efficient work environment
Follow all guidelines and expectations as set forth by organizational leadership

What we offer

Health Coverage – Generous employer contributions toward comprehensive health, dental, vision, life, and disability insurance
Retirement – 401(k) with generous employer matching contributions
Paid Time Off – Four weeks annual vacation plus at least 10 paid holidays per year
Professional Development – mentorship by senior engineers and PhDs, access to professional conferences, and continuing education opportunities
Career Growth – Annual salary reviews, raises, and advancement opportunities

Fulltime

Level 1 Technical Support Agent

Solas IT Recruitment

Location:
Ireland , Dublin 2

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 24, 2025

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Job Posted:
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