Level 1 Service Desk Analyst Job at DXC Technology (Adelaide)

It Service Desk Analyst

We are currently looking for an IT Service Desk Analyst to join our team in the ...

Location

Ireland , Dublin

Salary:

Not provided

Flannels

Expiration Date

Until further notice

Requirements

Minimum of 1 year experience in an IT Support role
Can work proactively, independently and collaborate well with the wider teams
Able to effectively troubleshoot issues and use initiative during problem solving
A team player who can communicate effectively with colleagues at all levels
Be positive, friendly and approachable
Experience with face-to-face IT support
Customer focused and Resolution driven.

Job Responsibility

Owning IT support in our Dublin Head office as your base work location
Providing support for our wider business
Providing face to face support, using your problem solving ability and providing a timely resolution to IT incidents via our ITSM tool
Assetizing, configuring and preparing hardware and software installations for our end users efficiently
Creating and updating any technical documentation and sharing with the team
Delivering exceptional end user service via our telephony and ticketing systems

What we offer

Frasers Champion – peer nominated scheme where 8 winners will receive double their pay for a month
Retail Reconnect – spend one to two days in one of our stores or the warehouse
Fearless 1200 – reward scheme
Frasers Fit – free gym classes and discounted memberships
Retail Trust – free access and support including 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support

Fulltime

French Speaking Service Desk Analyst

Our partner is a globally renowned multinational conglomerate and a leading play...

Location

Hungary , Budapest

Salary:

Not provided

Randstad

Expiration Date

August 31, 2026

Requirements

Minimum 1 year of proven experience in an IT Support, HelpDesk, or Service Desk Agent role is strictly required
Near-native or business-level fluency (C1 level) in French
Strong communication proficiency (B2 level) in English
Solid familiarity with Windows operating systems, Office 365 environments, and core network troubleshooting concepts
Exceptional interpersonal and communication skills, with a strong ability to translate technical solutions clearly and assertively to clients
Minimum of a high school diploma is required
Must possess a valid, current right to work in Hungary

Job Responsibility

IT Troubleshooting: Identify, diagnose, and resolve technical IT-related issues while efficiently managing incoming customer requests and inquiries
Multi-Channel Remote Support: Provide high-quality, remote technical assistance to end-users via telephone, email, and chat
Premium Client Care: Utilize your specialized language skills to deliver seamless support and an outstanding customer experience for high-profile international clients

What we offer

Competitive Compensation Package: An attractive base salary tailored to your professional experience level
Performance-Based Growth: Annual performance and salary reviews to support your continuous career development
Cafeteria System: A generous annual allowance for flexible fringe benefits
Health & Wellbeing: Comprehensive private medical insurance package provided through a premium clinic partner
Professional Development: Access to extensive self-development programs, technical certifications, and clear horizontal or vertical career progression pathways

Fulltime

Technical Service Desk Analyst I

We are seeking a skilled and reliable Service Desk Analyst to augment our existi...

Location

United States , Phoenix

Salary:

23.00 - 25.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

A high school diploma/GED or equivalent working knowledge in a similar role is required
Proven experience in providing hands-on phone IT support is required, including Level 1 and Level 2 technical assistance
Proficiency with Microsoft Office 365 applications
Knowledge in the use and operation of a wide range of desktop and mobile devices
Familiarity with remote support tools and ticketing systems
Understanding of ITIL best practices for incident management
Strong troubleshooting skills for hardware, software, and network connectivity issues
Exceptional communication skills, both written and verbal, with strong active listening abilities
Ability to quickly learn and adapt to new technologies and processes
Strong problem-solving, time management, and organizational skills

Job Responsibility

Provide Level 1 and Level 2 technical support for hardware, software, and operating systems including Windows, macOS, and mobile devices
Troubleshoot technical issues such as password resets, application support, network connectivity (VPN, wired/wireless), hardware diagnostics, and printer support
Utilize remote support tools and ticketing systems (e.g., ServiceNow, Jira) to manage and document incidents
Explain technical concepts clearly to non-technical users, maintaining a professional and empathetic demeanor
Follow established guidelines, procedures, and escalation protocols to resolve issues
Maintain knowledge of standard work routines and IT infrastructure to support business and healthcare requirements
Work independently and as part of a team in a fast-paced, multi-tasked environment

What we offer

medical
dental
vision
life
disability
other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Fulltime

Service Desk Analyst

The Service Desk Analyst (IOC Analyst) is the first point of contact for clients...

Location

Spain , Barcelona

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of demonstrable related work experience in the Technology Industry and Call Center environment is preferred
Ambitious self-starter who is passionate about IT
Methodical in approach to ticket resolution
Demonstrates an ability to interact with a variety of stakeholders
Team player with excellent attention to detail and client focused
Effective verbal and written communication skills
Ability to work in 24X7 shift structure, based on a defined roster
Familiar with ITIL concepts
English: Fluent (Mandatory)
Spanish: Fluent

Job Responsibility

Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes
Uses Managed Services product and process knowledge along with discretion to respond to tickets
Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions
Flags the need for such content, when relevant articles are not available
Provides timely updates to clients, when requested, on any pending requests or tickets
Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client
Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement
Uses sound judgment to escalate an issue to a higher level
Ensures that a professional level of service quality is maintained and that clients are satisfied

Fulltime

Service Desk Analyst I

Associa is seeking a highly motivated and customer-focused Level 1 Service Desk ...

Location

United States , Richardson

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

Focus on providing exceptional customer service
Great communication skills
Strong technical aptitude
Problem solving & critical thinking
Knowledge of Windows 10 and 11 Operating Systems
Familiarity with Remote Desktop tools
1-2 years of related technical service desk experience or equivalent combination of Associates or Bachelors degree and some related work experience
A+ Certified - Preferred
Self-starter
Motivated

Job Responsibility

Provide timely and effective technical support to end-users via phone, email, and remote tools
Diagnose and resolve a wide range of IT issues, including: Hardware troubleshooting (PCs, laptops, printers, etc.), Software installations and configurations, Network connectivity issues, User account management, Troubleshooting Microsoft Office applications
Log and track incident tickets in our ticketing system
Maintain and update the knowledge base to improve troubleshooting efficiency
Escalate complex issues to higher-level support teams when necessary
Adhere to service level agreements (SLAs) and meet performance metrics
Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills
Any additional tasks assigned by leadership

Service Desk Analyst

We are seeking a Service Desk Analyst to join our Full-Time Engagement Professio...

Location

United States , Woodland Hills

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3–5 years of experience providing front‑line Service Desk support
1+ years with Active Directory / Azure AD / Entra
Strong troubleshooting experience with MS Office (Excel, Outlook, Word)
Proficiency with Windows environments
Basic networking knowledge
Experience with Intune for laptop deployments
Experience troubleshooting audio and A/V issues (Teams calls, headsets, conference rooms, etc.)
Printer and print server troubleshooting (e.g., Printex)
Experience supporting projects such as Windows rollouts, deployments, or device refreshes
Experience using ticketing systems like ServiceNow

Job Responsibility

Provide excellent Service Desk support for A/V, VDI, network connectivity, and latency issues
Support users and C‑Level Executives both remotely and deskside
must be comfortable interacting with executives and providing white‑glove customer service
Handle hardware deployments and configurations using Intune
Troubleshoot Windows, on‑prem Active Directory, and hybrid cloud environments
Resolve audio‑related issues (majority of tickets), supporting users working remotely and across multiple states
Diagnose and repair laptops brought onsite (approximately 10–12 per week)
Troubleshoot Adobe applications
Provision access in Azure and manage group assignments
Support SharePoint, OneDrive, and network shares

What we offer

medical, vision, dental, life and disability insurance
eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible)
earn paid time off for vacation, personal needs, and sick time and paid holidays
up to 13 days of CTO and up to 10 paid holidays per calendar year
free online training

Fulltime

IT Service Desk Analyst I

As an IT Service Desk Analyst I, you are the face of the IT department, serving ...

Location

India , Bengaluru

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Foundational Tech Knowledge: Basic understanding of computer hardware, operating systems, and common office software
Platform Experience: Familiarity with service desk software (e.g., Jira) and team communication tools (e.g., Slack) is a plus
Interpersonal Skills: Exceptional communication skills with a focus on delivering a positive customer experience
Organizational Ability: Detail-oriented approach to managing physical assets and maintaining clear documentation
Integrity: Ability to handle sensitive access requests and company property with high levels of trust and adherence to policy

Job Responsibility

Tier 1 Support & Incident Management: Provide high-quality first-level technical assistance via Slack, Jira, and in-person interactions
Core Troubleshooting: Resolve common IT hurdles, including account lockouts, password resets, and software access requests
SLA Accountability: Manage personal ticket queues to consistently meet or exceed established Service Level Agreements (SLAs)
Triage & Documentation: Accurately document all troubleshooting steps and ensure tickets are properly triaged and escalated within the service desk platform when necessary
Service Excellence: Maintain a professional and helpful demeanor, demonstrating patience, empathy, and kindness in every user interaction
Onboarding & Asset Lifecycle: Support the onboarding process by staging, configuring, and testing computer hardware and software for new team members
Offboarding & Recovery: Coordinate the retrieval of company IT assets during employee departures
Hardware Maintenance: Execute fundamental hardware tasks, including unboxing new equipment, performing secure data wipes, and restoring systems for redeployment
Inventory & Security Compliance: Perform weekly physical inventory checks to ensure hardware availability and data accuracy
Regulatory Adherence: Operate in strict compliance with all Xometry IT policies, security protocols, and standard operating procedures

Fulltime

Service Desk Analyst

The Service Desk Analyst (IOC Analyst) is a service desk resource and the first ...

Location

Spain , Barcelona

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of demonstrable related work experience in the Technology Industry and Call Center environment
Ambitious self-starter who is passionate about IT
Methodical in approach to ticket resolution
Demonstrates an ability to interact with a variety of stakeholders
Team player with excellent attention to detail and client focused
Effective verbal and written communication skills
Ability to work in 24X7 shift structure, based on a defined roster
Familiar with ITIL concepts
Fluent English (Mandatory)
Fluent Spanish

Job Responsibility

Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes
Uses Managed Services product and process knowledge along with discretion to respond to tickets
Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions
Flags the need for such content, when relevant articles are not available
Provides timely updates to clients, when requested, on any pending requests or tickets
Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client
Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement
Uses sound judgment to escalate an issue to a higher level
Ensures that a professional level of service quality is maintained and that clients are satisfied

Fulltime

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Level 1 Service Desk Analyst

Job Description

Job Responsibility

Requirements

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