Level 1 IT Support Engineer Job at 84 Recruitment Limited (Auckland)

Software Engineer RR Level 1

We're responsible for prototyping and developing new technologies and novel solu...

Location

United States , Annapolis Junction

Salary:

Not provided

Anthem Engineering

Expiration Date

Until further notice

Requirements

Polygraph required
Onsite work at customer location required

Job Responsibility

Prototyping and developing new technologies and novel solutions to issues within the division
Work closely with analysts to understand their workflows, identify gaps, and create solutions that make things easier and more effective
Work on a variety of constantly changing applications and services that support a wide array of missions
Use a variety of frameworks, libraries, and languages to tailor our solutions to the problems at hand

Fulltime

Customer Support Engineer

We are looking for a Technical Support Engineer to join our team and support cus...

Location

Japan , Tokyo

Salary:

Not provided

Enphase Energy

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer support or a relevant technical role
A bachelor’s degree in engineering or equivalent
Fluency in English (minimum B2 level) and Japanese (minimum C1 level) is essential
Exceptional verbal and written communication skills with the ability to clearly explain technical concepts
Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment
Understanding of electrical systems, AC & DC circuits (PV knowledge is a plus)
Familiarity with MS Office, and Salesforce is an advantage
A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish

Job Responsibility

Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email
Track and document customer cases, ensuring timely follow-up
Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues
Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies
Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance

What we offer

Competitive salary
Quarterly performance bonuses
Company stock shares
Comprehensive training
Ongoing professional development opportunities
Opportunities for advancement, with pathways into more technical roles or leadership positions
Flexibility of a remote work setup

Systems Engineer 1

SE1s work directly with our clients, as well as other system engineers, to provi...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

2+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications

Job Responsibility

Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows & Mac)
Server Support (Windows)
Software Troubleshooting – Troubleshoot PC and mobile device issues
Support of MS Office and Office 365 suite
Networking – Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, and network equipment (NAS devices, switches, network printers)
Firewall Support (SonicWALL, Cisco, Fortinet, WatchGuard)
Infrastructure support – Troubleshoot cabling, device and storage technologies
Security – Identify and protect against security vulnerabilities for devices and their network connections

Customer Support Engineer

As a Customer Support Engineer at a pioneering AI company, you'll be the first l...

Location

United States , San Francisco

Salary:

180000.00 - 260000.00 USD / Year

Together AI

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages
Familiarity with operating storage systems in HPC environments such as Vast and Weka
Familiarity with inspecting and resolving network-related errors
Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success
Strong sense of ownership and willingness to learn new skills to ensure both team and customer success

Job Responsibility

Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services
ensure swift and effective solutions every time
Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns
collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers

What we offer

competitive compensation
startup equity
health insurance
flexibility in terms of remote work

Fulltime

Customer Support Engineer

As a Customer Support Engineer at a pioneering AI company, you'll be the first l...

Location

India

Salary:

Not provided

Together AI

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages
Familiarity with operating storage systems in HPC environments such as Vast and Weka
Familiarity with inspecting and resolving network-related errors
Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success
Strong sense of ownership and willingness to learn new skills to ensure both team and customer success

Job Responsibility

Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services
ensure swift and effective solutions every time
Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns
collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers

What we offer

competitive compensation
startup equity
health insurance
flexibility in terms of remote work for the respective hiring region

Technical Support Engineer

This position is for L1 TAC (Technical Assistance Centre) of Juniper for support...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Support for Juniper’s Campus & Data-Center products (MX, ACX, PTX) & technologies
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
In-depth knowledge of IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP), IP routing protocol (BGP, OSPF, RIP), Multicast related protocol [IGMP, IGMP-snooping, PIM]
1-3 years of experience in networking or CCNA JNCIA certified
Advanced English Level

Job Responsibility

Ability to work in a highly dynamic TAC environment with High focus on Customer satisfaction
Able to determine problems quickly and deliver a Remarkable Customer Experience
Be a customer advocate for timely resolution of the problems reported
Understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
Be a fast learner and keep pace with newer technologies

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs tailored to helping employees reach their goals
Unconditional inclusion in the workplace

Fulltime

Japanese IT Operation Support Engineer

The role involves providing remote service, solving various business systems and...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Vocational: apprenticeship/certification completion
Associate degree: first attainable degree at the post-high school level
Typically 2 year completion beyond High School level or equivalent experience
1-3 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in Japanese
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Evaluate unique or complex installations or configurations and make recommendations for resolution.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs catered to helping you reach career goals
Inclusion and flexibility to manage work and personal needs.

Fulltime

AWS Support Engineer

We are seeking an experienced support engineer to work with our clients' AWS inf...

Location

Salary:

Not provided

Noveo

Expiration Date

Until further notice

Requirements

AWS Core Services: Strong understanding of EC2, S3, RDS, VPC, IAM, CloudWatch, EKS, ECS, ECR
Linux Administration: Basic Ubuntu and Amazon Linux administration skills
Networking Basics: Understanding of TCP/IP, DNS, HTTP/HTTPS
ability to perform basic network diagnostics
Command Line: Proficient in Bash, basic system commands
Monitoring Systems: Experience with CloudWatch, Zabbix, Nagios, or similar
ITSM Tools: Experience with ticketing systems (Jira Service Management, ServiceNow, etc.)
AWS Advanced Services: Hands-on experience with ELB, Auto Scaling, CloudFront, Route 53, ElastiCache
AWS Monitoring: Experience with CloudTrail, X-Ray, detailed CloudWatch metrics analysis
Basic understanding of AWS billing

Job Responsibility

Monitoring client AWS infrastructure using monitoring systems
Logging and initial classification of incoming incidents
Performing initial diagnostics using standard procedures
Resolving routine incidents according to documented procedures
Incident handling in accordance to SLA
Communicating with clients to gather additional information
In-depth technical diagnostics of more complex AWS infrastructure issues
Direct connection to client infrastructure to resolve incidents
Analysis of logs, performance metrics, and AWS service status
Performing service recovery operations (restart, scaling, reconfiguration)

What we offer

Paid vacations (24 working days/year) and sick leave
Working on exciting projects in international team of professionals
Opportunities for learning and practicing new technologies
internal training
Participating in inner meetups and permanent experience exchange with colleagues
Well-defined development processes and methodologies
Partial reimbursement of medical fees, massage or sports.

Fulltime

Level 1 IT Support Engineer

84 Recruitment Limited

Location:
New Zealand , Auckland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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Job Posted:
March 05, 2026