Level 1 Help Desk Job at 84 Recruitment Limited (Auckland)

Help Desk Analyst

We are looking for a motivated and skilled Help Desk Analyst to join our team in...

Location

United States , Princeton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience in help desk or technical support roles
Proficiency in Windows operating systems and Office 365 applications
Familiarity with basic networking concepts and troubleshooting tools
Strong communication skills with a focus on providing excellent customer service
Ability to handle multiple tasks, prioritize effectively, and remain composed under pressure

Job Responsibility

Offer first-level technical support for issues related to hardware, software, networks, and user accounts
Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and widely-used applications
Manage support tickets from initiation to resolution, maintaining clear and timely communication with users
Perform user account management tasks, including setting up accounts, resetting passwords, and updating permissions
Assist both remote and on-site employees, escalating complex problems to specialized teams when necessary
Install, configure, and maintain IT equipment, including workstations and peripherals
Document troubleshooting steps, solutions, and recurring issues to enhance team efficiency
Support onboarding and offboarding processes by ensuring IT setup and account adjustments are completed
Collaborate with system and network teams to address escalated issues effectively

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialis...

Location

United States , San Antonio

Salary:

75000.00 - 95000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma or GED required
associate degree in IT or related field preferred
MediClear Certification (or equivalent HIPAA certificate) required
1+ year of IT help desk, service desk, or technical support experience preferred
Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
Strong verbal and written communication skills with a clear, customer-first mindset
Ability to work from scripts, knowledge base articles, and standard operating procedures
Comfortable handling high call volumes and managing multiple tickets at once
Strong problem-solving skills and the ability to remain calm and professional under pressure

Job Responsibility

Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
Provide first-level support for common issues including: Password resets and account lockouts, EMR/EHR and healthcare application access issues, VPN, email, and basic connectivity problems
Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
Properly document all incidents, actions taken, and resolutions in the ticketing system
Escalate complex issues to higher-level support or application teams as needed
Deliver outstanding customer service to users of all technical skill levels and backgrounds
Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
Support increased call volumes during peak periods and special projects

Fulltime

Help Desk Technician

Helpdesk Technicians work directly with our clients, as well as other system eng...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

1+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications (CompTIA A+ and Network+ preferred)
High school or equivalent (Preferred)
Customer service: 2 years (Preferred)
IT support: 1 year (Preferred)

Job Responsibility

Recurring Server/Network Maintenance
Basic Active Directory Support (New/Term Users, Password Resets)
Basic MFA Support (New Setups, New Devices, Unlock Users)
Basic Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Basic Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows 10 and 11)
Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)
Basic Software Troubleshooting – Troubleshoot PC and mobile device issues
Basic Support of MS Office and Office 365 suite
Basic Support of Spam Filtering

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

IT Help Desk Specialist

A leading technology solutions provider in the engineering software industry is ...

Location

United States , Westmont

Salary:

65000.00 - 95000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

Associate degree in Computer Science, Information Technology, or equivalent work experience
DataClear Certification (or equivalent recognized data-security credential) required
Minimum 1 year of technical support or help-desk experience
Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS)
Excellent customer service and ability to explain technical concepts to non-technical users
Ability to lift and carry IT equipment up to 50 lbs.

Job Responsibility

Serve as first-line technical support for on-site and remote employees across the U.S. and international offices
Troubleshoot and resolve hardware, software, network, and infrastructure issues
Configure, deploy, and track desktops, laptops, and peripherals
Manage user onboarding/offboarding, hardware procurement, and system documentation
Provide user training and create support resources
Collaborate with vendors and internal stakeholders to maintain high service levels.

What we offer

Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing
Generous paid time off, holidays, and parental leave
Flexible work options
Professional growth and development opportunities.

Fulltime

Help Desk Analyst

The Help Desk Analyst analyzes and troubleshoots computer support problems and a...

Location

United States , Harrisburg

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Ability to work both independently and team environment
Customer service mindset
Microsoft 365/Windows OS - Windows 10 & 11
Microsoft Edge support
Microsoft SharePoint Online experience
Microsoft Dynamics 365 Customer Service
Personal Computer Desktop, Laptop, Mobile devices
Network Printers
Microsoft Access & PowerPoint 365

Job Responsibility

Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems
Discerns the nature of a problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, and logs in tracking system
Escalates problems in accordance with defined procedures
Assists users through problem solving steps
Uses technical databases to research problems and talks with co-workers to research problem and find solution
Tests software and hardware for troubleshooting and problem resolution
Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts and making technical adjustments
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems
Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment
Provides accurate and complete answers to general use and administrative environment questions in a timely manner

What we offer

Free parking within walking distance will be available for the selected candidate

Help Desk Support Specialist

The Help Desk Support Specialist provides technical assistance and support to en...

Location

United States , Colorado Springs

Salary:

21.00 - 27.00 USD / Hour

Chickasaw Nation Industries, Inc (CNI)

Expiration Date

Until further notice

Requirements

The ability to obtain, maintain and access classified information at the Secret level
Must possess Security+ certification
High school diploma or general education degree (GED) and a minimum of one to two (1–2) years relevant experience and/or training, or equivalent combination of education/experience

Job Responsibility

Supports onboarding by validating network access
Ensures all requirements are met by end user while in processing to allow for network access
Provides direct, indirect, logical and physical support for all user’s IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
Troubleshoots devices when faults are encountered
Documents all faults encountered and remediation of faults
Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller
Issues IT equipment to user groups and train the groups on proper usage
Patches and keeps machines updated with the most up-to-date patches

What we offer

Medical
Dental
Vision
Company Life Insurance
Short-Term and Long-Term Disability Insurance
401(K) Immediate Vesting
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off

Fulltime

Help Desk Specialist

Barbaricum is seeking a Help Desk Specialist to provide first-line technical sup...

Location

United States , Fort Leavenworth, Kansas

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD Top Secret/SCI clearance required
1-4 years’ experience
Experience providing technical support in a DoD or government setting
Familiarity with Windows and Linux operating systems
Strong communication and problem-solving skills

Job Responsibility

Respond to help desk tickets and provide technical support to users
Troubleshoot hardware, software, and network issues in classified environments
Escalate complex problems to higher-level IT staff as necessary
Document technical issues and solutions for future reference
Assist with user onboarding and training for IT systems

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Job Responsibility

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Fulltime

Level 1 Help Desk

84 Recruitment Limited

Location:
New Zealand , Auckland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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Job Description:

Job Responsibility:

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Additional Information:

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