Lettings Property Manager

• Manage a portfolio of residential properties, acting as the primary point of contact for both landlords and tenants
• Coordinate property viewings, tenant inquiries, and the lease agreement process
• Handle tenant issues and queries promptly and professionally, ensuring customer satisfaction
• Ensure tenants' needs are addressed and resolved within the required timeframes
• Organize property inspections, and ensure properties meet safety and regulatory standards
• Coordinate and oversee routine and emergency maintenance and repairs
• Work with contractors, suppliers, and maintenance teams to ensure properties are well-maintained and repaired quickly
• Ensure that all property maintenance issues are resolved promptly and to a high standard
• Maintain records of all maintenance and repair work completed, ensuring accurate reporting for landlords
• Ensure all properties are compliant with relevant legislation, including health and safety, tenancy laws, gas safety certificates, electrical inspections, and fire safety
• Prepare and manage tenancy agreements, renewals, and check-out procedures
• Stay updated with changes in property law and regulations, ensuring compliance with all current requirements
• Advise landlords on legal obligations related to tenant relations, maintenance, and tenancy agreements
• Ensure timely collection of rent payments and chase any late payments, managing arrears effectively
• Prepare and manage regular financial reports for landlords, including rent statements and expenses
• Liaise with landlords regarding any financial matters, ensuring transparency and maintaining trust
• Ensure that tenant deposits are correctly administered and returned as per tenancy terms
• Act as a liaison between tenants and landlords, ensuring all parties are kept informed and updated on relevant matters
• Address tenant complaints or concerns, ensuring they are handled professionally and efficiently
• Provide excellent customer service and build strong, long-term relationships with both landlords and tenants
• Keep landlords informed about property condition, legal changes, and any significant issues
• Work with the lettings team to market available properties, ensuring they are advertised through appropriate channels
• Advise landlords on market rental values and trends to ensure competitive and accurate pricing
• Maintain accurate and up-to-date records of properties, tenants, maintenance requests, and financial transactions
• Ensure that all documentation is compliant with legal and regulatory requirements, including tenancy agreements and renewals
• Prepare and manage reports related to property inspections, rent payments, and maintenance.

• Proven experience (at least 2-3 years) in property management, preferably within the lettings sector
• Strong understanding of residential property management, lettings regulations, and landlord-tenant law
• Excellent organizational skills and the ability to manage multiple tasks and priorities
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with landlords, tenants, and contractors
• Ability to work independently and use initiative to resolve problems efficiently
• Excellent attention to detail and strong administrative skills
• Proficiency in property management software, CRM systems, and Microsoft Office Suite
• A full, clean driving license may be required for site visits and property inspections.

ARLA (Association of Residential Lettings Agents) qualification or equivalent is desirable.

• Competitive salary
• Opportunities for career progression within the company
• Pension contributions
• A supportive and dynamic working environment
• Ongoing training and development opportunities.