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Lettings Officer

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Saffron Housing Trust

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Location:
United Kingdom , Long Stratton, Norwich, Norfolk

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

33047.55 GBP / Year
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Job Description:

We have an exciting opportunity for a Letting Officer to assist in the delivery of a high-quality customer focused service in line with Saffron’s business objectives. The role will include responsibility for ensuring all lettings and mutual exchanges are carried out swiftly, and that key functions and activities within the team are delivered within set policies and timescales ensuring that all tenants receive a first-class service.

Job Responsibility:

  • To communicate with prospective tenants and stakeholders, providing lettings advice and keeping all parties informed and updated on the application process when nominated to a Saffron home
  • Ensure that performance targets are met and a culture of performance management, customer care, value for money and resident / service users’ empowerment is embedded across the team
  • Proactively work with the local authorities, fostering strong relationships with our partners to minimise delays in letting properties by ensuring that a shortlist of suitable nominees is available before the ready to let date, and monitor refusals and the outcome of appeals
  • Contribute to the voids performance by carrying out the processing and interviewing of prospective tenants, as well as signing up new tenants
  • Work closely with our voids team and contractors on the specification and prioritising of void works to ensure minimum delay

Requirements:

  • Good knowledge of housing legislation and guidance including homelessness and landlord and tenant law (E)
  • A working knowledge of voids and lettings, and awareness of best practice in these areas (E)
  • Excellent oral and written communication skills and the ability to effectively engage with a diverse range of audiences, including landlords, solicitors and vulnerable customers, in a courteous and professional manner and at times in stressful situations (E)
  • Ability to cultivate productive working relationships and networks, liaising effectively with other agencies, providers, other service areas within Saffron Housing Trust and voluntary groups (E)
  • Strong interpersonal skills with the ability to negotiate and influence people to achieve effective outcomes, and the ability to resolve difficult and confrontational situations. (E)
  • Logical and structured approach to problem solving with the ability to be creative and innovative when appropriate (E)
  • Ability to manage, capture and maintain highly accurate information ensuring it is completed in a timely manner within target timescales and to maintain accurate information on databases (E)
  • Ability to operate effectively in a changing environment, to develop and acquire new skills and knowledge (E)
  • Highly IT literate - skilled in all Microsoft packages (D)
What we offer:
  • Learning And Development: Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
  • Time Off: Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
  • Prioritising Mental Health: Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
  • Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
  • Health Schemes: Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
  • Salary Sacrifice Schemes: Cycle to work, and Tusker Car Scheme

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
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