Lettings Negotiator Job at 360 Resourcing Solutions (Liverpool)

Lettings Negotiator

360 Resourcing Solutions

Location:
United Kingdom , Liverpool

Category:
Real Estate

Contract Type:
Not provided

Salary:

30000.00 GBP / Year

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Job Description:

Homes for Students is the UK’s largest independent provider of Student Accommodation. We are currently looking for Lettings Negotiator to join our Sales team based in Liverpool, working 40 hours per week, between 8.00am and 8.00pm Monday to Sunday (on a rota basis). As a Lettings & tenancy progression executive you will be an active, contributing member of the lettings team across our HMO, BTR and Co-Living brands, ensuring enquiries are followed up using all routes for contacting and converting to a booking in line with the lettings process. You will be responsible for all aspects of tenancy management, ensuing all compliance documentation and checks are completed prior to issuing the tenancy agreements. The resident experience is at the forefront of everything we do, so you'll be passionate about delivering top customer service. You will be lettings and target led with a clear understanding of each properties proposition and USPs along with clear knowledge of the lettings process as well as policies and procedures.

Job Responsibility:

Dealing with all lettings enquiries from multiple communication channels including phone, live chat, email and web
Converting enquiries into viewing appointments and bookings
Conducting outbound calls to follow up on all enquiries
Progression of all aspects of tenancy management ensuring tenants are well informed throughout
Completion of Right-to-Right checks
Completion of credit checks
Issuing of tenancy agreements and pre tenancy documentation
Achieve high customer service satisfaction by providing a responsive, friendly and effective service to all residents, resolving any issues quickly and efficiently
Updating all databases accurately to allow for effective analysis
Comply with Health and Safety working practice in accordance with the company’s policy
Demonstrate a clear knowledge of the booking system
Demonstrate a clear knowledge of the properties, keeping up to date with all activity throughout the year
Support customers across all contact channels (phone, email, live chat, social media)
Providing excellent customer experience
Collaborate with the operational teams to stay up to date on property features and selling points

Requirements:

Previous experience in a letting’s role
Must have very strong written English skills for communication with customers
ARLA Level 3 qualification preferred but not essential
Understanding of lettings legislation
Knowledgeable in lettings processes and best practices
Ability to work with minimum supervision and to tight deadlines
Ability to work as part of a team
Excellent organisational skills and time management skills
Negotiating skills
Ability to deal effectively with people at all levels
Must be performance and KPI driven
Likes interacting with others
Natural communication skills
Self-motivated and able to work as part of a group as well as independently with minimum guidance
Commitment to equal opportunities
Willing to be flexible and respond to changing circumstances
Delivering high standards
Confidence in taking initiative and making decisions
Demonstrate a positive ‘can do’ attitude

What we offer:

Generous holiday package of 25 days, plus bank holidays
Access to a range of exclusive retail discounts
Take your special day off! Enjoy your birthday with a well-deserved break from work
Stay active and eco-friendly with our cycle-to-work scheme

Additional Information:

Job Posted:
March 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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