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At KFH we are looking for an ambitious lettings client accountant to join our busy residential lettings support team in Hammersmith. This is a fixed-term contract for 6 months. As a lettings client accountant at KFH, you will play a key part in our client retention plans by working with landlords and tenants with a focus on long term relationship building. You will manage a large portfolio and taking ownership of the process from start to finish. You will report into our Client Accounts Manager.
Job Responsibility:
Importing tenancy details into the KFH accountancy system to help process rent
Managing queries through our internal coordinator system
Collaborating with landlords, tenants and branches
Dealing with deposit returns and de-registering
Following up on rent arrears
Ensuring payment details are compliant with the requirements of the Direct Debit Guarantee Scheme
Investigating queries and taking relevant action
Ensuring all tasks are performed in a timely and accurate manner
Requirements:
Experienced lettings client accountant
Strong track record of dealing with customers in a fast paced environment
Experience in forming and developing great relationships with customers and colleagues
Ability to collaborate with others and share knowledge and skills
Proven track record
Outstanding communication
Passionate about delivering excellent customer service