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We are looking for an ambitious lettings client accountant to join our busy residential lettings support team in Hammersmith. Are you an experienced lettings client accountant? Do you have a strong track record of dealing with customers in a fast paced environment? Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others, share their knowledge and skills. We are continuously looking for opportunities to improve and are looking for a lettings client accountant to bring new thinking and embrace our legacy. As a lettings client accountant, you will play a key part in our client retention plans by working with landlords and tenants with a focus on long term relationship building. You will manage a large portfolio and taking ownership of the process from start to finish. You will report into our Client Accounts Manager.
Job Responsibility
Importing tenancy details into the accountancy system to help process rent
Managing queries through our internal coordinator system
Collaborating with landlords, tenants and branches
Dealing with deposit returns and de-registering
Following up on rent arrears
Ensuring payment details are compliant with the requirements of the Direct Debit Guarantee Scheme
Understanding of overseas landlords tax
Investigating queries and taking relevant action
Ensuring all tasks are performed in a timely and accurate manner
Requirements
Proven track record as a lettings client accountant
strong customer service skills in a fast paced environment
experience building relationships with customers and colleagues